DC Shoes UK Reviews 

Never delivered, lied to by customer service and now simply ignored

First pair of DC shoes, needed some trainers for a trip, and having never worn or tried a pair on I was unsure as I struggle with most standard trainers having wide feet. These are comfy, stylish with great materials for a fantastic price. Very good shipping, not the quickest but it was delivered time. I'm gobsmacked that this quality of shoe can be bought for this price. Leather uppers, well stitched and comfortable from the minute you put them on. They are amazing!!.

The website is easy to navigate, order and pay. The delivery was very quick too

Terrible company to buy from. Order 10th June finally arrived 19th June. Contacted customer service in this time to no response.Opened box to find the wrong size shoe. Contact customer service again and still no response. Have returned them. They were rescued by DC 23 and still waiting on a refund. Would not buy from these or recommend them to anyone.

Absolutely terrible experience, placed an order on the 2nd of June 2026, got an email saying its been shipped on the 4th of June 2026, after receiving no further communications i used their query page, no number apparently. And got zero replies. Eventually got a contact number for dpd on the 26th of June 2026 only to be told that DC got my address wrong and its been sent back to them. No one seems to care about customer service or satisfaction at DC. Utterly disgusting how they take ones money and dont care if it reaches the customer or not. Still yet to hear anything from them. 4 queries sent. If I could put no stars, I would

Beware!!
Customer support does not exist. All you’ll get is automatic AI replies.

The shoes are awesome only if you buy them and never have any issues. If anything goes wrong — you’re completely on your own.

Order not delivered and I’ve tried to contact 3 times and all three times dc has ignored me and sent autonomous emails that do NOT help and customer service is terrible

I placed the order over a month ago and still haven’t received it. I have raised a dispute with my bank. Do not recommend, avoid at all costs.

Missing one pair of dc’s that were ordered at the start of july , tracking says delivered but nothing was , sent countless emails with very little response apart from automated replys

Zero updates. Zero communication. I received a refund this morning but I had no idea why. I have chased this order for over a week. I agree with other reviews, do not buy from them.

Communication doesn’t exist. Delivery info has no locations. They don’t chase. They don’t respond. They say 10-15 days mike was approaching 30. Do not order from if you’re in Europe.

Perfect skate boarding shoes, great design. Quick delivery.

Not received as dc shoes have not provided customs declaration so dpd have advised over 500 parcels have been returned to dc shoes
Had no communication from dc shoes at all
No response to my emails
No response to social media comments/ direct messages and no telephone number listed to call
I have submitted a dispute with my credit card company to get my money back however I didn’t get the shoes for my sons prom last night that I ordered the 6th June so am out of pocket currently twice

Three weeks since I ordered and no delivery, no response from DC when I have emailed.

Not received my order or refund and being ignored

Originally purchased the wrong size, return and refund was super fast enabling me to purchase the correct size overall very happy with the service

I ordered my pixi trainers on the 9th of June and its the 23rd now and thay still have not arrived email you asking for a refund no email back as yet.

Order got shipped on the 8th it’s now the 23rd and my trainers that I ordered seem to be lost in transit even tho tracking says delivered but there’s no proof of delivery and they ain’t been delivered shocking customer service impossible to contact paid for a product I’ve never received can’t even get a refund because I can’t get in touch or no one will reply back

If I could give 0 stars I would!!!
My order never arrived. DPD confirmed they cannot locate the parcel. I've emailed 3 times and been completely ignored!!! Stupidly difficult to find a contact number, found 03301281688 online for Boardriders and they're never open when I ring!!! I WANT A REFUND AND TO BE ACKNOWLEDGED!!! AWFUL SERVICE!!! I'll buy my DC's from a third party in future. Absolutely terrible!!!!