They made me feel comfortable. Staff went above and beyond to help me resolve an issue I had for months. I was not able to use my card and now I am more hopeful. Thank you Brenda and Eric.
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Suhasini (Sue) was incredibly helpful, on multiple fronts in on visit, helped with car loan, direct deposit and a new checking Account/debit cart with DCU. I am now a proud DCU member literally be... See more
Hats off to Brenda, Duda, Erika, and Tanya at the the Franklin Branch. I had an outstanding experience at this branch because of them and truly appreciated the level of care and attention I rece... See more
Great customer Services. She was able to printed new debit card, request PIN number, change my address and do bank check all of that in one transaction. Friendly personality. Thank You
Company details
Written by the company
DCU - Digital Federal Credit Union - Come to us for a better deal on free checking, auto loans, mortgages, credit cards, savings, insurance, business banking, and more. What can DCU save you? Plenty.
Contact info
500 West Central Street, 02038, Franklin, MA, United States
- 1-800-328-8797
4.8
Excellent
47 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Su did an amazing job with helping us…
Su did an amazing job with helping us open an account for us. Amazing customer service. Highly appreciate her.
29 April 2026
Unprompted review
To be honest my experience with DCU was…
To be honest my experience with DCU was great .. Danielle did the good job.
27 April 2026
Unprompted review
Eric is always friendly and helpful…
Eric is always friendly and helpful everytime I have come into the branch.
25 April 2026
Unprompted review
Amanda was amazing
Amanda was amazing! She waked me through the process of refinancing my vehicle loan, AND let me know about the great CD rate and High Yield Savings Accounts at DCU. She is an empowering Game Changer! I can’t recommend Amanda enough. Thank you for everything!
24 April 2026
Unprompted review
Tayna Rocha was a pleasure to work with…
Tayna Rocha was a pleasure to work with in regards to refinancing my auto loan.
She was extremely knowledgeable and made the process painless.
Thank you Tayna and DCU.
22 April 2026
Unprompted review
You have incomparable employees.
You have incomparable employees.
Today, a girl name is Dianne helped me from A to Z.
21 April 2026
Unprompted review
Good service
I went to this branch in Franklin, I met this banker Tayna, she was so nice and she went through every sign details with me, explaining me all the concepts.
Thanks to you.
20 April 2026
Unprompted review
Helpful with lost credit card…
Helpful with lost credit card replacement
18 April 2026
Unprompted review
Had a great experience with roopa
Had a great experience with roopa. Helped me with everything I needed
18 April 2026
Unprompted review
Marco was very helpful and…
Marco was very helpful and knowledgeable. Assisted me on opening a high interest rate savings plan also.
18 April 2026
Unprompted review
I got good service with Anbika
17 April 2026
Unprompted review
Hats off to the Franklin Team!
Hats off to Brenda, Duda, Erika, and Tanya at the the Franklin Branch. I had an outstanding experience at this branch because of them and truly appreciated the level of care and attention I received.
The team was welcoming from the start, took the time to understand what I needed, and made the entire process easy and enjoyable. I could tell they genuinely care about their customers and work well together as a team.
I look forward to working with them and being back there to garner some of their positive spirit!
And as a side note, I witnessed them do this with two other customers that came in the door!
15 April 2026
Unprompted review
Brenda Denzel and Antony were very…
Brenda Denzel and Antony were very helpful to me during my first transaction at DCU. They made me feel welcomed and
6 April 2026
Unprompted review
Great efficiency
Great efficiency, very friendly took care of all of my issues. I will definitely be back.
20 March 2026
Unprompted review
Friendly and Polite Staff
The staff were very polite and friendly. They helped me book a car loan and made the process easy as possible.
17 December 2025
Unprompted review
Roopa was great!
26 February 2026
Unprompted review
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