This is my second month of using DD Payroll Services. The support, guidance and communication has been outstanding. I had missed one of their emails requiring some specific information (entirely my f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Driver arrived outside the 1 hour window and the parcel came a day late. The in-app chat did respond quickly aand rebooked delivery for the next morning, but clearer updates would've helped.
What a wonderful friendly efficient caring company DD payroll is .I have no worries regarding paying my PA as its dealt with behind the scenes efficiently. Staff are so friendly and helpful. Really li... See more
Company replied
Having caring responsibilities can be quite stressful and this team has gone out of their way to make the process of managing this as easy as possible. They were particularly helpful at the beginning... See more
Company replied
Company details
Written by the company
Established in 2004, DD Payroll provides specialist payroll services for individuals and organisations in the social care and charity sectors. Owned by Disability Direct, a registered charity, we were formed to handle the payrolls of disabled individuals who employ carers in their homes. We now extend this payroll expertise and knowledge of the social care and charity sectors to provide high-quality, specialised payroll services to businesses and organisations involved in the care, charitable, and social good sectors.
Contact info
12 Pride Point Drive, Pride Park, Derby, DE24 8BX, Derby, United Kingdom
- 03003030990
- info@ddpayroll.co.uk
- ddpayroll.co.uk
4.5
Excellent
28 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An all round excellent service.
This is my second month of using DD Payroll Services. The support, guidance and communication has been outstanding. I had missed one of their emails requiring some specific information (entirely my fault) and yet within 48 hours we were all up and running, accounts set up and submissions processed. Absolutely superb service !!!!
Its making a difficult time with my Dads care so much easier to manage.
1 December 2025
Unprompted review
Parcel delivery to London
Driver arrived outside the 1 hour window and the parcel came a day late. The in-app chat did respond quickly aand rebooked delivery for the next morning, but clearer updates would've helped.
29 September 2025
Unprompted review
Makes the whole payroll experience easy…
Makes the whole payroll experience easy for myself and my p.a
4 April 2025
Unprompted review
Reply from DD Payroll Services
That’s exactly what we love to hear! 🧡 Our goal is to take the stress out of payroll, so you and your PA can focus on everything else. Thanks for the lovely feedback!
Very efficient
Very efficient, speedy communications and in over 8 years not a single mistake.
24 March 2025
Unprompted review
Reply from DD Payroll Services
That’s amazing to hear 💙 Thank you so much for your kind words. We’re really proud to offer consistent, efficient support, and it means the world that you’ve trusted us for so long!
Fantastic Company
I have been using DD Payroll Services for a few years now and they are just brilliant. I have never had any issues whatsoever. They respond extremely quickly when hours are sent by WhatsApp and really helpful and friendly if you call them for help with something. They are a really good company and I would highly recommend.
20 March 2025
Unprompted review
Reply from DD Payroll Services
That’s such lovely feedback – thank you so much! 💙 We're really glad you've had such a smooth and positive experience with us over the years. It means a lot to know our WhatsApp service and phone support are making a difference. Always here to help! 😊
I've been with DD for many years now
I've been with DD for many years now, they provide an excellent service. If I ever have an issue or query the reply very quickly.
20 March 2025
Unprompted review
Reply from DD Payroll Services
Thank you so much for your kind words! 💙 We're really glad to hear you've had such a positive experience with DD over the years. It's always a pleasure to support you, and we’re here whenever you need us! 😊
Excellent service so very helpful and…
Excellent service so very helpful and polite, very fast to respond to msgs/email. I have been using DD for many years now
13 March 2025
Unprompted review
Reply from DD Payroll Services
Thank you so much for your continued support and kind words! We’re so happy to hear that you’ve had a great experience with us over the years. Being helpful, polite, and responsive is always our goal, and we truly appreciate your loyalty. 🧡💙
- Aimee, Communications at DD Payroll
Excellent service
Excellent service, quick response to questions and delivery of all relevant financial information as required.
11 March 2025
Unprompted review
Reply from DD Payroll Services
Thank you for your fantastic feedback! We’re thrilled to hear that our service has met your expectations. Providing quick responses and delivering the necessary information promptly is always a priority. We appreciate your trust in us! 🧡💙
- Aimee, Communications at DD Payroll
DD Payroll Excellent service
DD Payroll, has been extremely helpful to me. They respond quickly to any requests or query I may have! Helpful and polite staff members! Thank you to all the staff members ! Excellent service!
10 March 2025
Unprompted review
Reply from DD Payroll Services
Thank you so much for your kind words! We’re so glad to hear that you've had a great experience with us. Our team works hard to provide quick and helpful support, and it's wonderful to know that we've been able to meet your needs. We appreciate your feedback and look forward to continuing to assist you! 🧡💙
- Aimee, Communications at DD Payroll
Feeling unsure
I was always very unsure regarding direct payments for my son and for a number of years didn't except any help. Now I would highly recommend it , it was easy to get everything set up and a lot of help is always on hand, and it helps parents take that bit of time out for yourself knowing that your child is in safe hands.
10 March 2025
Unprompted review
Reply from DD Payroll Services
Thank you for sharing your experience! It’s wonderful to hear that direct payments have made a positive difference for you and your son. We’re so glad the process was easy to set up and that you feel supported. DD Paryoll takes pride in being a part of that 🧡💙
- Aimee, Communications at DD Payroll
Always very helpful and provides a…
Always very helpful and provides a great service.
7 March 2025
Unprompted review
Reply from DD Payroll Services
Thank you for the positive feedback! We're so glad to hear you've had a great experience with our service. It's always our aim to be as helpful as possible. We appreciate your support! 🧡💙
- Aimee, Communications at DD Payroll
Great service
I have always received a great service. They respond to emails, whatsapp and calls swiftly, answer all questions fully and are a pleasure to deal with.
17 December 2024
Unprompted review
Reply from DD Payroll Services
Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with us. We pride ourselves on being responsive and helpful, so it’s wonderful to know that we’ve been able to meet your expectations. We look forward to continuing to serve you! 🧡💙
- Aimee, Communications at DD Payroll
Excellent service
Excellent service. Good communication, keeping track and sending reminders promptly. I personally like that communications can be done using WhatsApp, makes it very easy and convenient. I have also used email and telephone call and found all easy, friendly and very helpful. Never had any issues and would highly recommend
6 March 2025
Unprompted review
Reply from DD Payroll Services
💙 Thank you for your kind words! We're glad to hear you're happy with our efficient and accurate service. We’re always here to help with any queries.
– Aimee, Communications at DD Payroll 🧡
Excellent service
Excellent service . Payroll always runs smoothly and any query’s are answered promptly and efficiently .
6 March 2025
Unprompted review
Reply from DD Payroll Services
Thank you for your kind words! We're pleased to hear your payroll runs smoothly and that we can assist with any queries promptly and efficiently.
– Aimee, Communications at DD Payroll
Great payroll company
Great payroll company. Always send me a reminder to put in hours required for paying PA’s. Payroll sent that day or next. Been using them for over 6 years and never had any problems. Definitely recommend if you are looking for a good payroll company.
2 March 2025
Unprompted review
Reply from DD Payroll Services
Thank you for your kind words and for trusting us with your payroll for over six years! We're so pleased to hear you've had a smooth experience and appreciate your recommendation. We're always here to make managing payroll easy – thanks again for your support! 💙 - Aimee, Communications at DD Payroll
Outstanding never any issues
Outstanding never any issues, very pleasant helpful staff
26 February 2025
Unprompted review
Reply from DD Payroll Services
Thankyou so much for your lovely words, Sue!
What a wonderful friendly efficient…
What a wonderful friendly efficient caring company DD payroll is .I have no worries regarding paying my PA as its dealt with behind the scenes efficiently. Staff are so friendly and helpful. Really liking how you can send your PAs hours in via WhatsApp or if you prefer give them a call or email them over any way you choose you know nothing is going to go wrong. I have had the pleasure of being with this company for many years and will continue to do so for more years to come
2 February 2025
Unprompted review
Reply from DD Payroll Services
Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with DD Payroll. Our team works hard to make the payroll process as smooth and stress-free as possible, so it’s great to know you feel supported. We truly appreciate your loyalty over the years and look forward to continuing to support you in the future! 😊
- Aimee
Great company to work with
18 December 2024
Unprompted review
Reply from DD Payroll Services
Hello,
Thank you for your kind words! 😊
We’re so glad to hear you enjoy working with us. Your support means a lot to our team!
Thank you,
DDPayroll Team
I have been using Disability direct for…
I have been using Disability direct for so many years. They are great to deal with and very friendly and helpful to everything that I need regarding payroll and advice.
Thank you everyone for all your hardworking employees.
15 December 2024
Unprompted review
Reply from DD Payroll Services
Hello,
Thank you for your lovely review and for choosing us for so many years! 😊
We’re thrilled to hear that you’ve found our team friendly, helpful, and supportive with your payroll and advice needs. Your kind words mean so much to us and our hardworking team!
Thank you,
DDPayroll Team
Excellent company
Have used this company for many years. They have been helpful, knowledgeable and reliable. Any issues with HMRC have been dealt with satisfactorily.
14 December 2024
Unprompted review
Reply from DD Payroll Services
Hello,
Thank you so much for your wonderful review and for your loyalty over the years! 😊
We’re delighted to hear that our team has been able to assist you with HMRC matters and provide the reliable, knowledgeable support you deserve. Your feedback is greatly appreciated!
Thank you,
DDPayroll Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.