SOFACOMPANY Deutschland Reviews 4,833

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 4 out of 5 stars

I arrived in the shop, i felt really welcome - nice shop with really good service. Suggested things and told me her opionin, and in gerally 100%+ would recomend. I was promised it would come up... See more

Company replied

Rated 5 out of 5 stars

The sofas look and are better than what we saw on the website. The experience in the store was great, we were given all the time in the world, the advice, I'm sad I fogot his name but the... See more

Company replied

Rated 5 out of 5 stars

We bought a beautiful daybed from Sofacompany 1.5 years ago. When we noticed some issues with the wooden frame we contacted about the issue. Their customer support immediately got back to us offering... See more

Company replied

Rated 5 out of 5 stars

I had a great customer experience in Stuttgart showroom with Agnes . She was really friendly yet professional. She took the time to show me all potential products , discuss all details and understan... See more

Company replied

Company details

  1. Home Furniture Shop
  2. Furniture Accessories
  3. Living room shop
  4. Sofa store

About SOFACOMPANY Deutschland

Written by the company

SOFACOMPANY | Dänisches Design zu niedrigen Festpreisen

Bei SOFACOMPANY entwerfen wir all unsere Möbel selbst und verkaufen sie direkt an dich. Das bedeutet weniger Zwischenstationen, bessere Preise – und Möbel, die für den Alltag gemacht sind. Deshalb geben wir dir auch 10 Jahre Garantie auf all unsere Möbel.

Mehr als 3.000 unserer Kundinnen und Kunden haben uns auf Trustpilot bewertet, und wir sind stolz auf das tolle Feedback, das wir bekommen haben. Wir lesen und beantworten jede einzelne Bewertung – weil wir zuhören und ständig daran arbeiten, deine Erfahrung mit uns noch besser zu machen.

Egal, ob du online stöberst oder eine unserer Filialen besuchst – wir sind da, um dir zu helfen, dein neues Sofa zu finden. Und wir freuen uns schon darauf, dich willkommen zu heißen.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good products and service

The couch is very nice, comfortable, nice design and flexible. Easy to put together and looks/feels very sturdy. The color and texture of the fabric is also one of my favorite feature. I also love the feather cushions with their covers. The customer service was great and even if we had a small little problem we managed to solve it in short time. I hope to remember to come back with a feedback after a longer period of using the couch to see how it looks/feels like on long time.

21 October 2020
Rated 5 out of 5 stars

Really amazing service

Really amazing service! When my sofa arrived there was a small tear in the fabric and they replaced the cushion for me.

Good quality sofa and lovely communication :)

9 October 2020
Unprompted review
Rated 5 out of 5 stars

Superior Quality Sofas

I bought a dining sofa set and hockers from SofaCompany. I love the designs and fabric they offer. Very high quality product for a reasonable price. I have three small children and was able to clean off the mess they made on the sofa very easily. Very good customer service too. Absolutely recommend it.

30 April 2019
Unprompted review
Rated 4 out of 5 stars

I am very happy with my couch

I am very happy with my couch! The only additional service I would have liked to have had is for the delivery company to take care of the recycling of the packaging.

19 June 2018
Unprompted review
SOFACOMPANY Deutschland logo

Reply from SOFACOMPANY Deutschland

Der Anna,

thank you for your positive feedback. The contract we have with our logistics parter includes recycling of the packaging. We are sorry to hear that this did not happen in your case. Next time please inform us immediately and we will let them pick it up. Sorry for the inconvenience!

All the best from the Sofacompany-Team

Rated 4 out of 5 stars

Good quality

Good quality sofa. Delivery time was a little longer than expected and communication was not always on point. Nevertheless I'm very happy with the purchase.

31 July 2017
Unprompted review
SOFACOMPANY Deutschland logo

Reply from SOFACOMPANY Deutschland

Dear Roy, thanks for the positive review. We are very sorry for the little delay of your delivery. As we explained the IT of our internationally operating sea freight forwarder was attacked, which caused the delay of dozens of containers, both from us as well as from other clients. Next time we will try to communicate such incident in time. Best regards from the Sofacompany Team.

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