I have ordered 2 packets of Whey protein 360 Chocolate Silk but they have sent me the Salted Caramel. To verify I again ordered 3 more packets but this time again same thing happened!!
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This is like my third or fourth time getting their vegan protein. Honestly, I wasn’t expecting much since vegan proteins usually taste awful, but this one actually blew me away. I’ve tried 3 flavors s... See more
Company replied
Unfortunately, my protein bag arrived damaged and the powder was leaking out. I contacted customer service, and Lilly helped me immediately. She was super fast and professional, and right away arrange... See more
Company replied
The protein powder (I have tried their Vegan Protein in the flavours Chocolate Silk and Strawberry Cream until now) tastes good, has good macros and a good consistency. It is not sticky or clumpy an... See more
Company replied
Company details
- #152 of 236 best companies in Fitness and nutrition
- #169 of 251 best companies in Health and beauty shop
- #65 of 86 best companies in Health food shop
- #22 of 26 best companies in Natural Foods Shop
- #28 of 40 best companies in Sports Nutrition Shop
- #185 of 274 best companies in Vitamin & Supplements Shop
Written by the company
Protein Works ist eine mehrfach ausgezeichnete Direct-to-Consumer-Marke für funktionelle Lebensmittel, die 170 Mitarbeiter in den Bereichen Lebensmittelproduktion, Logistik und Verwaltung beschäftigt. Seit unseren bescheidenen Anfängen im Jahr 2012 haben wir über 300 Millionen Shakes in mehr als 100 Ländern verkauft und das Leben unzähliger Menschen weltweit positiv verändert. Dank unserer hochmodernen hauseigenen Produktionsanlagen und unserem erfahrenen Team aus Ernährungsexperten und Lebensmittelforschern, entwickeln wir Produkte, die den Verbrauchern ein außergewöhnliches Preis-Leistungs-Verhältnis bieten. Unsere Produkte stehen für erstklassige Qualität, sind reich an Nährstoffen und kompromisslos in Sachen Geschmack. Unser Sortiment umfasst Protein Shakes, Trinkmahlzeiten, Gesundheits- und Wellness Supplements, proteinreiche Snacks, funktionelle Lebensmittel und vieles mehr. Als eine der am schnellsten wachsenden Marken für Lebensmittel und Getränke in Großbritannien, mit einer expandierenden Präsenz in der EU, stehen wir für Exzellenz und Innovation. Wir sind engagiert, unsere Kunden weltweit auf ihrem Weg zu einer verbesserten Gesundheit zu begleiten.
Über Uns
Written by the company
- Unsere Kunden Sind Das Wichtigste
- Welche Art von Unterstützung oder Hilfe du auch benötigst – wir sind ein Team aus echten Menschen (keine Roboter!), die bereit sind, dir zur Seite zu stehen und dir zu helfen. Für den Priority Service sende uns bitte eine E-Mail an helpdesk@proteinworks.com oder ruf uns unter 01928 571677 an. Das ist der schnellste Weg, uns zu erreichen, wenn du Unterstützung bei einer Bestellung benötigst – und dir zu helfen ist das, was wir am liebsten tun! Zögere also nicht, dich bei uns zu melden. Unser Kundenservice Team ist montags bis freitags von 8:00 bis 18:00 Uhr für dich da. Während dieser Zeiten kannst du uns direkt per E-Mail, Live-Chat oder Telefon kontaktieren – ganz so, wie es für dich am bequemsten ist. Möchtest du uns am Samstag oder Sonntag erreichen, sende uns einfach eine E-Mail oder eine Direktnachricht, und ein Teammitglied wird sich so schnell wie möglich bei dir melden. Wenn du Unterstützung bei deiner Ernährung brauchst oder Fragen zu unseren Produkten hast – in Bezug auf deinen Lebensstil oder deine Diät –, helfen wir dir ebenfalls sehr gerne weiter. Wir freuen uns darauf, mit dir in Kontakt zu treten!
- Heimat Der Gesunden Innovationen
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Premium Qualität
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Bester Service
- Wir sind entschlossen, unseren Kunden weltweit einen außergewöhnlichen Service zu bieten – von dem Moment, in dem sie unsere Website besuchen, über den Erhalt ihres Pakets und den Genuss unserer Produkte bis weit darüber hinaus. Bei Protein Works geben wir uns niemals mit "gut genug" zufrieden. Wir stehen für Exzellenz und dafür, die Erwartungen unserer Kunden stets zu übertreffen – bei jedem Klick, jeder Bestellung und jeder einzelnen Interaktion.
Contact info
Protein Works™, PW Campus, 33 Speke Boulevard, L24 9HZ, Speke, United Kingdom
- +44 1928 571677
- helpdesk@theproteinworks.com
- de.theproteinworks.com
4.4
Excellent
12k reviews
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Perfect and quick delivery
Perfect and quick delivery. Delicious protein shakes and great offers
10 July 2025
Reply from Protein Works Deutschland
Hi Chinmay,
Thank you so much for your lovely feedback!
We’re thrilled to hear that your delivery was quick and that you're enjoying our protein shakes and offers – that’s exactly what we aim for!
If you ever need anything, we’re always happy to help.
Best wishes
Lilly from Protein Works
Unable to Seal the Bag Properly
The packaging is very poor. I’m unable to close the bag because the sealing strip is defective.
17 June 2025
Reply from Protein Works Deutschland
Hello Usama,
Thank you for taking the time to provide us with feedback.
I am sorry to hear that you were unable to close the packaging properly due to a defective sealing strip. I understand your frustration.
I have contacted you personally – both by phone and email – to find out more about your experience and ensure that we can learn from it.
Best regards,
Lilly from Protein Works
The protein powder is very tasty
The delivery was good; everything worked out well.
What I find strange is that the package says "100% protein," but when you read the contents, it says 70% protein.
8 July 2025
Reply from Protein Works Deutschland
Hello Mehr,
Thank you very much for your feedback!
We are really pleased to hear that you enjoyed our protein powder and that the delivery went smoothly. We take your comment about the declaration on the packaging seriously - transparency is very important to us and we are happy to pass this on to our product team.
If you ever have any questions or need support - we are always happy to help!
Best regards
Lilly from Protein Works
It's more than 10 days when I ordered…
It's more than 10 days when I ordered but I haven't gotten the parcel but I definitely got this mail to rate you before the parcel
8 July 2025
Reply from Protein Works Deutschland
Hello Ghanishth,
Thank you for taking the time to provide us with feedback.
I am sorry to hear that you have not received your package after more than ten days. I can understand your frustration.
I have contacted you personally – both by phone and email – to find out more about your experience and ensure that we can learn from it.
Best regards,
Lilly from Protein Works
One of my meal packets had what looked…
One of my meal packets had what looked like scissor marks in and had.vovered.the inside of the box
2 July 2025
Reply from Protein Works Deutschland
Hi Kieran,
We take negative experiences very seriously. It's my job to help turn your experience into a 5-star one with Protein Works.
To help us look into this further and find a suitable solution, could you please send us a picture of the damage, along with the batch code (you’ll find it as a long number under the best-before date on the packaging)?
If possible, feel free to email us directly at helpdesk@proteinworks.com – we’re here for you and will do everything we can to make things right.
All the best,
Andrea from Protein Works
Reply from Protein Works Deutschland
Hi Adi,
Thank you for taking the time to share your feedback, even though I’m really sorry to hear you didn’t enjoy the taste of your product.
We completely understand that taste is subjective, and not every flavour will be to everyone’s liking. We’d really like the opportunity to make this right and help turn your experience into a 5-star one.
We’ve already reached out to you via email and phone to learn more and offer a solution. In the meantime, please don’t hesitate to reply or contact us directly at helpdesk@proteinworks.com – we’re here to help.
All the best,
Andrea from Protein Works
Reply from Protein Works Deutschland
Hello Mukhammad,
Thank you very much for your feedback!
We are really pleased to hear that you are happy with the fast delivery, good prices and flavour of our products. Your support means a lot to us and motivates us to always do our best.
If you ever have any questions or need support - we are always here for you!
Best regards
Lilly from Protein Works
Good
Updating my previous review as I received really good customer service. They called and emailed to follow up on the inconvenience I faced and promptly resolved the issues.
As for the protein itself, it's excellent. I tried a different flavor this time, which is okay, not bad but I preferred the Silk Chocolate one more.
Overall, I’m highly satisfied with both the protein and the customer service. Thank you!
30 June 2025
Reply from Protein Works Deutschland
Hello Syed,
Thank you so much for updating your review – we really appreciate you taking the time to share your experience!
We’re so glad to hear that our team was able to resolve the issue quickly and that you're happy with the outcome. It’s also great to know you're enjoying the protein overall – Silk Chocolate is definitely one of our favourites too!
If you ever need anything or want help choosing your next flavour, just let us know – we’re always here for you.
Thanks again for your kind words!
All the best,
Andrea von Protein Works
Very bad taste
22 June 2025
Reply from Protein Works Deutschland
Hi Shailesh,
Thank you for taking the time to share your feedback with us.
I'm really sorry to hear that you didn’t like the taste at all. That’s of course disappointing, especially when you're looking forward to trying a new product – and I can completely understand your frustration.
I’ve personally reached out to you – both via email and by phone – to learn more about your experience and to find a suitable solution for you.
Best regards,
Lilly from Protein Works
Reply from Protein Works Deutschland
Hallo Gowtham,
vielen lieben Dank für dein Feedback!
Es freut uns wirklich sehr zu hören, dass dir unser Protein so gut schmeckt und du von der hochwertigen Qualität überzeugt bist. Dein Support bedeutet uns sehr viel und motiviert uns, stets unser Bestes zu geben.
Wenn du jemals Fragen hast oder Unterstützung brauchst – wir sind jederzeit gern für dich da!
Beste Grüße
Lilly von Protein Works
Reply from Protein Works Deutschland
Thanks for the great feedback! Glad you enjoyed the taste – appreciate your support!
Abbie
Alle super meals sind lecker
8 June 2025
Reply from Protein Works Deutschland
Hallo Karen,
vielen lieben Dank für dein Feedback!
Es freut uns wirklich sehr zu hören, dass dir alle unsere Super Meals so gut schmecken – das ist ein tolles Kompliment! Dein Support bedeutet uns sehr viel und motiviert uns, stets unser Bestes zu geben.
Wenn du jemals Fragen hast oder Unterstützung brauchst – wir sind jederzeit gern für dich da!
Beste Grüße
Lilly von Protein Works
Reply from Protein Works Deutschland
Hallo Hariprasad,
Thank you so much for your great feedback!
We're happy to hear you’re enjoying the taste and low sugar content – and that you see the value too!
Hope to see you again soon!
MfG,
Andrea von Protein Works
Did not work for me at all
2 June 2025
Reply from Protein Works Deutschland
Hello Blessing,
Thank you for your feedback – we’re really sorry to hear that the product didn’t work for you.
We understand that everyone’s experience can be different, and we’d love the opportunity to understand what went wrong and see how we can make it right. Please feel free to reach out to us at Thank you for your feedback – we’re really sorry to hear that the product didn’t work for you.
We understand that everyone’s experience can be different, and we’d love the opportunity to understand what went wrong and see how we can make it right. We will reach out shortly per E-Mail.
All the best,
Andrea from Protein Works
One of the best flavours of protein
I just loved the taste of speculous biscuit heaven. One of the best tasting whey protein I ever had. The price is comparatively lower than other brands. Looking forward to try out new flavour next time. Only the delivery could have been a little faster. Other than that it was a good experience
30 May 2025
Reply from Protein Works Deutschland
Thank you for your feedback! We're glad you loved the Speculoos Biscuit Heaven flavor and found our pricing competitive. We appreciate your patience with delivery and look forward to you trying more flavours soon!
Abbie
Super sandy, wont dissolve
Very disappointed with the Vegan Powder, as it's super sandy and won't dissolve. Tried it both in a shake (and gave it 10mins to dissolve while shaking it A LOT) and over-night oats. The overnight oats were super sandy as well, even though the powder was sitting in there for over 10hours and I made sure to mix it super well. Not sure what to do with my 1kg bag now, might give backing a try. In 2025 we should be way passed sandy and grainy vegan powders.
20 May 2025
Reply from Protein Works Deutschland
Hello Sandra,
Thank you for your honest feedback – we're really sorry to hear that our Vegan Protein Powder didn’t meet your expectations. We completely understand how disappointing it can be when the texture isn’t quite right, especially after giving it multiple tries.
We know that texture is a key part of the experience, and while we've worked hard to improve our vegan range, we also know there’s always room for further development. Your comments have been passed directly to our product development team.
We’ll be reaching out to you shortly via email to see how we can make this right.
Thanks again for helping us improve.
Best regards,
Andrea von Protein Works
Reply from Protein Works Deutschland
Hello Sumalee,
Thank you for your feedback!
We’re really happy to hear that you enjoyed the product.
Hope to see your next order soon! ;)
All the best,
Andrea from Protein Works
Top products
Top products, without unnecessary aggregates at a good price, the right combination for sticking with this brand.
25 May 2025
Reply from Protein Works Deutschland
Hello Aramis,
Thank you so much for your great feedback!
We’re glad you appreciate our focus on quality ingredients without unnecessary additives, all at a fair price. It means a lot to us that you’ve chosen to stick with our brand!
All the best,
Andrea from Protein Works
The Protein Powder tastes great
The Protein Powder tastes great. Best tasting vegan one I've found yet.
18 May 2025
Reply from Protein Works Deutschland
Hello and thank you so much for your feedback!
We’re really happy to hear that you love the taste of our protein powder – and that it’s the best vegan one you’ve found so far makes us extra proud! Your support means a lot and motivates us to keep doing our best.
If you ever have any questions or need assistance – we’re always happy to help!
Best wishes
Lilly from Protein Works
Definitely must have protein brand and highly recommended
I would definitely recommend Proteinworks for pure protein lover .I have been using this product for last 1 year and have experienced better result compared to other protein brands.
6 May 2025
Reply from Protein Works Deutschland
Hello Avinash, and thank you so much for your feedback!
We’re truly happy to hear that you’ve been using our protein for a year and are seeing better results compared to other brands – that’s the best compliment we could ask for! Your support means a lot and motivates us to keep doing our best.
If you ever have questions or need assistance – we’re always here for you!
Best wishes
Lilly from Protein Works
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