WhiteWall Reviews 6,246

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the prints and products, often highlighting the sharp detail, rich colors, and overall impressive craftsmanship. Many people also appreciate the easy-to-use website and the fast, reliable delivery service, with orders frequently arriving earlier than expected and expertly packaged to prevent damage. However, some customers experienced issues with product quality, such as defects in prints or incorrect exposure, and a few noted inconsistencies in service, including delayed dispatches despite assurances or unexpected cropping of images.

What people talk about most

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the outstanding print... See more

Product

Reviewers mention positive feedback about product quality, with many praising the outstanding detail, color... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the super fast and... See more

Order

Customers had positive experiences with order, praising the easy ordering process, fast production, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy website to use, Whitewall was the only firm I could find that could print a photo on a 65 inch x 36 inch matte canvas, let alone, provide a frame that I liked. Technical help was available in a t... See more

Rated 5 out of 5 stars

I recently received an order that was damaged by UPS during shipping. A full boot stomp on the Fragile label bent the mounting frame and metal print. Though not a WhiteWall issue, customer service imm... See more

Rated 5 out of 5 stars

I researched companies that would print custom large canvases last year and found WhiteWall. I planned on ordering after my trip to South Africa this year. I ordered two large, custom canvases in fl... See more

Rated 5 out of 5 stars

I ordered the sample pack to evaluate for a future project. The pack arrived quickly, and contained examples of available printing and covers. The quality is excellent, and I will be ordering a coff... See more


Company details

  1. Photo printing service

Written by the company

WhiteWall ist das führende Fotolabor für den Druck von hochwertigen Foto-Abzügen, Foto-Postern oder Foto-Leinwänden in bester Galerie-Qualität. Mehr als 250.000 Kunden, darunter über 20.000 Profi-Fotografen, Künstler, Galeristen und Sammler, vertrauen schon heute auf WhiteWall, das 2023 mit einem Doppelsieg bereits zum sechsten Mal nach 2013, 2017, 2020 und 2021 mit dem renommierten TIPA World Award als „Bestes Fotolabor der Welt“ ausgezeichnet wurde. WhiteWall bietet Ihnen unabhängig von Art und Umfang Ihrer Anfrage eine Leistung nach Maß. Geben Sie Ihre Bestellung online mit wenigen Klicks auf: einfach Bilddatei vom PC oder Smartphone hochladen, Fotoprodukt individuell gestalten und direkt nach Hause liefern lassen.

Ihre Zufriedenheit liegt uns am Herzen!

Unsere WhiteWall Zufriedenheitsgarantie

Ihre Zufriedenheit liegt uns sehr am Herzen. Darum bitten wir Sie, uns umgehend zu kontaktieren, sobald etwas nicht Ihren Erwartungen entspricht. Gemeinsam werden wir eine Lösung für Ihr Anliegen finden – durch eine erneute Anfertigung des Produktes oder in Form einer Kompensation. Wir streben danach, unsere Leistung mit Ihrem Feedback kontinuierlich zu verbessern und Ihre Zufriedenheit auch in Zukunft sicherzustellen. Bitte senden Sie uns nach Erhalt der Ware innerhalb von zwei Wochen eine E-Mail an info@whitewall.com. Darin nennen Sie unter dem Betreff „Zufriedenheitsgarantie“ die Auftragsnummer sowie eine genaue Beschreibung des von Ihnen aufgezeigten Mangels. Bitte ergänzen Sie diese E-Mail um mindestens zwei aussagekräftige Fotos, damit eine erste qualifizierte Bewertung möglich ist. Gemeinsam mit unserem Qualitätsmanagement werden wir Ihren Fall analysieren, um unserem hohen Qualitätsanspruch auch weiterhin gerecht zu werden. Unser Kundenservice wird sich anschließend mit Ihnen in Verbindung setzen und schnellstmöglich eine Lösung finden.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best Print Quality of any Service

The quality of the finished print is outstanding. Using Photoshop to refine the final adjustment produced and amazing image. I have used Whitewall service for several years, never been disappointed

12 May 2026
Unprompted review
Rated 5 out of 5 stars

The image looks amazing

The image looks amazing. Working you through email prior helped guarantee the out come would be what I wanted. The product itself has a perfect finish.
Was a bit concerned as the package was pretty well destroyed in one corner and wet but fortunately the picture was unaffected

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

Recommendation for size based on resolution was great. Item is exactly what we wanted and it was delivered quickly and in perfect condition.

7 May 2026
Unprompted review
Rated 3 out of 5 stars

Nice but the picture is not as clear as…

Nice but the picture is not as clear as it was when I ordered it on the website.

5 May 2026
Unprompted review
WhiteWall logo

Reply from WhiteWall

Dear Customer,

Thank you for your review. We are sorry to hear that the result of your picture did not entirely meet your expectations.
If you have any questions about your order or would like us to verify the result, please contact us via e-mail at info@whitewall.com.

Sincerely,
Your WhiteWall Customer Service

Rated 5 out of 5 stars

A great first time experience.

Images and framing (where applicable) were exactly what I was seeking, Delivery was on time. No problems with the order throughout the process, Thank you WhiteWall, it was a great experience from start to finish!

6 May 2026
Unprompted review
Rated 1 out of 5 stars

I’ve already explained it in my message…

I’ve already explained it in my message to customer service , and never heard back . For starters you sent my first picture and it arrived in 3 days after I ordered it, like you knew I was going to order it again and it arrived broken , seems you intentionally broke it , because I’ve had 6 pictures from yall in the past with no problems , but it’s seems suspicious that it was such a quick turnaround because I upgraded since I wanted metallic pearl but the ONLY difference was , it was darker . THATS IT…Darker! Nothing really noticeably different. So I paid an extra $160.00 more for a 37” picture. The upgrade metallic pearl just didn’t have the 3D look or slickrock appeal that provides a distinct pearlscent high gloss metallic finish , because I know what they look like very much. Because I have 3 of them! So customer service , I guess just decides to just blow it off since it’s Friday and no big deal , it’s the weekend coming up. I just can’t believe you guys treat repeating customers like me that way I’ve been spending a lot of money at your company over the past 9 years .

11 May 2026
Unprompted review
WhiteWall logo

Reply from WhiteWall

Dear Customer,

Thank you for your review. We are sincerely sorry for the inconvenience caused. After your e-mail exchange with our customer service team, we are happy to see that your replacement is now in production. We hope that it will meet your expectations.

Please let us know should you have any further questions.

Sincerely,
Your WhiteWall Customer Service Team

Rated 5 out of 5 stars

The quality of the print blew my mind

The quality of the print blew my mind. I’ve never experienced such precision and attention to detail. The print was expertly packed and protected. I will forever only order from WhiteWall from now on. You get the best customer service and the best lab technicians. You simply can’t go wrong by choosing to have your work of art printed by the best in the business.

6 May 2026
Unprompted review
Rated 4 out of 5 stars

The printing issues that I had with my…

The printing issues that I had with my first 2 orders were answered by a WhiteWall representative. He offered a reprint of one of the orders for free except for shipping costs. Ultimately, the reprint was still not what I hoped for, but I can see that it could be improved in the future if I chose to try again. The communication with WhiteWall was very good and the offer of a free reprint was appreciated.

27 April 2026
Unprompted review

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