Elite Spin | £5000 + 500 FS Reviews 

Support agent Nick answered quickly, but clearly hadn’t read the previous messages. He asked for the same ticket number I had already typed.

Withdrawal request #67231 appeared for an hour, then vanished from the list. Balance did not change either.

Emma from chat gave a different answer than yesterday’s email.

Autoplay settings reset after refresh and the sound came back on. Not ideal when you are playing quietly at midnight.

Cashback had no schedule, just a blank message notice.

The cashback section showed a small pending amount after midnight. I checked again in the morning because, yes, I probably checked too often, and it was gone. No note in the account, no date in the promo terms, no message from support. It is hard to tell whether it expired, failed, or never existed properly.

The deposit went through twice after the first spinner froze. Bank shows two charges, casino balance showed one. Great start.

Revolut was listed, then disappeared at the cashout step.

The max bet warning appeared only after I had spun.

Live chat closed while I was uploading the second document

Support ticket #90812 has turned into a loop. First agent asked for proof of payment, second asked for proof of address, third said payments team had the case. Nobody mentioned the missing £63 withdrawal itself. I’m not asking for magic, just one answer that relates to the actual ticket.

Nick from support sent terms for the wrong promotion.

Same request number, different answer every time.

Maximum bet rule was buried after activation.

Third time uploading the same bank statement. First it was “too blurry”, then “not recent enough”, now support says the address line is not visible, even though it is clearly on page one. I asked whether a council tax bill would work and got a copied document list instead. Not angry about KYC itself, just the way they handle it.

Bonus expiry time appeared only after I claimed.

Why show Sweet Bonanza in the lobby if clicking it only gives “not available in your region”? It stayed in favourites too, just to annoy me.