Dealmonday Reviews 

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DO. NOT. ORDER. FROM. THIS. COMPANY.

This is hands down the worst customer service experience I have ever had.

My parcel went missing and instead of taking responsibility like a legitimate business, this company treated me like a criminal. They forced me to contact the police, demanded photos of the inside of my home, outside of my home, my wheelie bins, a full police report, and even the name of the officer in charge. Completely invasive, unnecessary, and outrageous.

I provided EVERY SINGLE THING they asked for. No excuses. No delays on my end.

They KNOW the interior of my house is completely different to the photos they claim show delivery. They KNOW the parcel was not delivered. They have ADMITTED IN WRITING that it hasn’t arrived — yet they are STILL refusing to issue a refund.

This has been dragging on for THREE WEEKS.
The item was a Christmas present for my son, due to arrive on 13th December.
It is now long after Christmas.
Still no parcel.
Still no refund.

I raised a dispute with my bank because this company is incapable of resolving anything. Despite taking full accountability, they are now trying to bully and mislead me by claiming I must close the dispute before they can refund me. This is a lie — and my bank has confirmed it. In fact, my bank has told me to ignore them completely and that they will recover the funds themselves.

They reply to emails once every couple of weeks, and when they do, it’s nothing but excuses, contradictions, and delay tactics. No urgency. No accountability. No care whatsoever.

If anything goes wrong with your order, be prepared for:
• Endless hoops
• Invasive demands
• Gaslighting
• Delays
• And flat-out dishonesty

This company does not deserve customers.
They do not deserve trust.
And they absolutely do not deserve your money.

Save yourself the stress, the anger, and the disappointment — DO NOT ORDER FROM HERE.

Experience identical to everyone else. Decent items for decent pricing but oh my does the delivery take forever. They make you choose ‘expedited delivery’ 2-3 working days and then 2 full calendar weeks later you’re still waiting. I bought it because I thought it would arrive in time for a gift I had. and it arrived 10 days late.
I didn’t read reviews before buying from here but I should have. If you’re having issues with them, from my experience they are not handy with customer service; email them first, but then contact your bank for a dispute charge. Company’s like this don’t care until the bank pulls the money from them lol

The delivery is a month late. I asked them multiple times for a refund, but the company refused to process it. When the product finally arrived, the box was opened, and the product looked pre-used.

Absolutely terrible company.

My parents ordered me a £300 camera from this website, and they were nothing but trouble. It didn’t come in time for Christmas and they refused a refund until the could locate the camera. They only refunded TODAY (camera was purchased 7th December) after my Dad emailed them 3 times in one day. This company is nothing but a scam. Absolutely terrible customer service. Avoid at all costs unless you want to be waiting 2 odd months for your item, and then chasing the company for your refund. Avoid avoid avoid!!!!

Be REALLY careful what you buy! The products are cheap because they import from different countries. I order a OnePlus13 phone that came from China, it is not compatible to the UK and now will not update the operating system.

CONTINUING SCAM AND BULLYING.
I wrote a review which seems to have disappeared so I am reposting as a WARNING to all other people.

THIS INCOMPETANT BUNCH OF D TURPINS ARE NOW LAUGHABLY HARASSING ME TO DROP THE 'RESOLUTION DISPUTE' THAT I TOOK OUT WITH MY BANK, WHO HAVE PAID ME THE REFUND.PLEASE DO THE SAME, HIGHLIGHT THEM AS A SCAM.
THESE CROOKS ARE LAUGHABLY TELLING ME THAT IF I 'DROP' THE RESOLUTION THEY WILL PAY THE £142.99 BUT NOT THE £5.40 POSTAGE. LOL 🤣🤡🤡
CAN'T MAKE THIS DISHONED GARBAGE UP.
FORTUNATELY THE BANK ISSUED VERY CLEAR INSTRUCTIONS, "ONCE THEY REFUND YOU LET US KNOW AND WE WILL REFUND THEM"
WELL THAT STILL HAS NOT HAPPENED AND NEVER WILL AS IT HAS NOW BEEN 7 WEEKS. THEY HAVE BOTH THE SONY EARBUDS AND MY MONEY.
So far every morning for 5 days I receive the same so called polite meaningless message telling me I HAVE TO CANCEL THE RESOLUTION DISPUTE AS THEIR SOFTWARE BLOCKS THE REFUND.
NOT HAPPENING. I KNOW MY RIGHTS AND YOU HAVE DEFAULTED AT EVERY TURN.
LOOK THEM UP ON GOOGLE EARTH THEY ARE IN A TINY SMALL BARN ON A FARM. NOT QUITE AMAZON PRIME AND NEVER WILL BE.PRIME GIVE REFUNDS WITH NO PROBLEM AT ALL, NO JUMPING THROUGH HOOPS OFF FIRE OR HARASSMENT.

ORIGINAL MSG
Do not buy anything from Deal Monday, they are a completely scam company.
I wish I had read the genuine reviews on Trust Pilot, I would never have bought from Deal Monday.
If I could give this less than one star I would.

I bought Sony Earbuds from them. Their website says delivery between 4-6 days. I placed an order on the 1st December, after 14 days of no communication and me having to chase them several times, with empty promises of delivery, I told them to cancel the order and refund me on 14th Dec as it was now too late. They ignored me then point Blank refused to cancel the order and argued with me saying they can't cancel it.
Yes they could as they broke their agreement of delivery between 4-6 days.
I had to wait a further 4 days for the Sony earbuds to be delivered, by which time I'd order them in two days from Amazon. I asked them AGAIN for the Returns label to send the package back to get a refund of £143.
As soon as the earbuds arrived on 18th Dec, I asked yet AGAIN for a returns label to get refunded
They refused to give me a returns label for another 4 days and insisted that I take a photograph at the post office to prove I had posted it with the correct address on it which I did. Unlike them.
It took 8 days for them to provide a returns label, unprofessional and inept behaviour.

They waited until the 22nd of December before giving me Returns label making sure that it would get stuck in Christmas delivery Mail.

I returned it straight back on 22nd Dec Tracked, I had to pay for first class 24 hour delivery Royal Mail costing me a further £5.40, they refused to pay for the return, even though their website says they will pay.
They do not pay.

They then maintained it did not arrive because Royal mail did not scan it on 29th. I have had 3 telephone conversations with Royal mail who keep telling me they had delivered the Earbuds to them.
Royal Mail attempt to delivery three times 24th, 27th and eventually on the 29th. Looks almost looks like they were refusing to accept delivery.

Deal Monday now want me to claim from Royal Mail for lost property even though I have telephone conversations recorded from Royal Mail telling me they have delivered the Earbuds back to them.
I have sent them these recorded telephone conversations to Deal Monday as proof from Royal Mail.

Royal Mail only pay back £20 for lost property.

Deal Monday now have both my money and the Sony earbuds and have caused me a month of time wasting hassle.

All in I am now out of pocket £148.40, with Deal Monday refusing to refund me either the postage or the actual Sony earbuds.

They are a complete Scam company.
They buy the products cheap from China therefore the ridiculously extended delivery time, there is no communication from them to let you know where your product actually is, you will never receive your product within 4 to 6 days and the earbuds do not look legitimate when compared with the real ones I received from Amazon.
Customer service is a joke they do not reply back to you for at least three days and when they do it's a standard email not replying to what you're asking them
DO NOT BUY FROM THIS COMPANY. SCAMMERS NOT TRUSTWORTHY.

No doubt the reply back to this will be their bog standard, it took longer to deliver because of high turnaround at that time of year... blah, blah, blah.
If you are going to import from China of course it will take longer, you should be honest and pass that onto the customers and you should also be honest enough to send return labels and refund when people ask for it instead of delaying tactics and refusing refunds.

Do not use this company, absolutely terrible
I ordered early December, still not arrived, this item was £300+ and the reluctance to provide a refund is disgusting, no direct call centre, generic email replies, if any.
I am now seeking legal advice and trading standards feedback.. avoid at all costs.
DO NOT BUY FROM THIS PROVIDER

I bought an item from Dealmonday , and was told 2-4 working days . Today is day six . When I track the parcel , it says " Booking Arranged " for the last three days. Looks like they dont give a damn about the customer only me money in their bank . This is Disgusting service . I have had better service from an online store based out of China .

I would give it no stars if I could.
Bought a Nintendo switch for my daughter for Christmas. Battery dies after a full charge within 3 hours. Have asked for a refund but they just keep asking me if the screen brightness is up and what's being played etc. Answered all explaining it's less then a third up on brightness and it's just light gaming and watching 5 to 10 mins of YouTube. They then repeated the same questions. Then tried to fob me off with how they usually only last 3 to 5 hours despite my other daughter having one from a different shop and the battery lasting all day almost and them playing and doing the same things.
Blatantly don't want to issue a refund and it blatantly isn't new as advertised. It's refurbished with a bad battery. Not dropping it as it was expensive. And she needs a replacement from another store. Taking it up with trading standards.

Good price, delivered on time

Returning customer to deal Monday had no issues previously... ordered samsung s25 25th November for an xmas present.... it still hasn't arrived. The tracking has been on the same info since 12th December. Issue still not resolved. Day 53 and still saying its under investigation. Ive asked everyday for a new phone or refund to be issued..HAD NOTHING!!

Never received phone i ordered. Been 5 weeks. Very poor customer service. Avoid at this company.

Only problem was the delivery times but when I emailed I got a fast response and they shipped out again for delivery within a couple of days. Then emailed about the warranty as I struggled. Came back to me next day and helped me sort it.

IF I could rank them lower I would. Ordered AirPods on 5 dec and told 5 deliver days. 6 weeks later nothing arrived. Customer service not responding and refusing to refund. NEVER USE.

I placed my order over a month ago on a 4-6 day delivery and still haven’t received my goods, no tracking information either. Avoid this company.

I bought Apple AirPods for my daughter for Xmas. They did arrive on time and looked genuine in sealed packaging. However one of the AirPods does not work.
The customer service is appalling.
I now have paid for completely useless AirPods and I cannot get the company to solve the issue despite numerous emails and providing them with all the proof that they have asked for 3 times. I sincerely regret purchasing from this company and certainly would never use them again and would recommend anyone to avoid avoid avoid!!!

Avoid this company. Order was placed on 2 December (for a Xmas gift) and has still not been received on 15 January. Repeated requests to cancel the order and obtain a refund (as per Consumer Rights Act 2015 which entitles a full refund for online orders that are not received within 30 days of order placement) have been ignored, met only with a boilerplate response that they are investigating the situation and will issue an update (which is never forthcoming). Complete ignorance of the law. Case opened with Trading Standards. Not worth the pain just to save a few pounds.

Ordered end of November. Still have not recieved the product and still no refund. Would not order from here

This company is an absolute disgrace. I paid for some Apple airpods. After they had an issue with the payment (on their side) I was told that if I made the payment again the Airpods would be sent out straight away. This was at the beginning of December. I had ordered them for a christmas present. When they did not arrive after a week I chased it up and was told that they had been sent and look at the tracking number. The tracking showed that a label had been generated but it had not been scanned by the courier. After numerous emails being told that it was under investigation and they were looking at the warehouse and fobbing me off. I sent an email everyday to try and resolve it. Eventually I told them they were in breach of contract and I would inform trading standards then they started ignoring my emails. I then went to my bank in and reported it. I am awaiting the outcome.
DO NOT BUY FROM THEM.

Great deals! Best prices and express deliveries with no issues.