DealsAway.com Reviews 77

Awesome customer service with a straightforward & uncomplicated booking process. Have already booked our next trip with DealsAway. Highly recommend

Ellyse was very knowledgeable in organizing our trrip to Canada
and was very patient and helpful with our phone calls and questions.
Thank you Ellyse it was a pleasure dealing with you and would highly recommend you to anyone wanting a trip planned.

Wanted the money first up but didn't deliver on what we paid for. They ask for additional money when accomodation adjustments are needed. Its not what you pay for. We had Orehana as our deal maker and her communication and organisation wasn't up to scratch. We got to our accomodation in bali and it was booked for the wrong date which we had to pay for additional to stay. We had multiple issues before hand with our accomodation aswell. Don't book with deals away. If I could give no stars I would.

Ellyse made our travel experience to Cambodia seamless. From our first discussion to communications before we left, Ellyse was engaging, helpful and informative. We would use DealsAway away and her services again on future travels.

A big thanks to Fiona for organising our last minute holiday. You have made the experience easy and less stressful.

Currently on the Italy by rail trip and everything has gone smoothly to plan. Ellyse & the team have been easy to deal with & all pre-trip queries were answered promptly either by phone calls or email.

The agent we dealt with, Ellyse, was thorough, courteous and very helpful. She helped us sort out a package that should provide us with a great holiday.

Fiona from DealsAway.com.au was very helpful. The itinerary designed by her was covering many fantastic spots in Japan. I would recommend using DealsAway.com.au.

It was a pleasure dealing with Ellyse and her colleagues. They were always on hand and the attention to details and my requirements was handled with great efficiency. I would highly recommend Deals Away and the staff members.

Nothing is too much trouble for Ellyse and her colleagues. She spent a great deal of time finding us a cruise matched to our needs. Any questions were answered promptly and with a friendly demeanour. As we had not travelled for quite a few years, Ellyse and her colleagues were incredibly knowledgeable about the latest travel tips. After the trip we will be able to review our experience and make suggestions.

Fiona was very good in answering my inquiries swiftly and solving all our issues. We had a wonderful holiday, so much was included in our price. Sri Lanka is an amazing place to visit. We had our own personal guide/driver and when other experiences were included, he made sure that we had a guide just for us. Couldn’t have hoped for a better guide/ driver we always felt very safe. Tipping is essential though for these guides, it might be good to warn. Accomodation was reasonable and adequate for our needs. Could be better but for the price not we were not unhappy.
Thank you Fiona/Ranil

Fiona was very helpful and friendly when dealing with us, she kept in touch throughout the booking to give us the information we needed. Thank you Fiona, looking forward to have a great holiday that you help us booked. Much appreciated. Dom & Carlos

Fiona from Deals Away has been fantastic. She has done an amazing job organising everything from the beginning to the end. Everything goes on smoothly and every time I enquire something, she is always there to respond and provide assistance. My husband and I are hoping that the actual holiday will be as wonderful as how the organisation has been done for us. Thank you very much, Fiona!

ellyse was extremely helpful throughout the entire process and vert proactive and patient with us when things needed to be chopped and changed

We got a really good deal at a great price, customer service was top notch too!

Elise was very pleasant and engaged with helping organise our cruise. She went above and beyond to be helpful especially when it came to flights. I’ve never booked a holiday this way before and found the experience very helpful and assuring.

Can I put zero stars?
Booked a trip to Egypt which we could not take due to the increasing hostilities and imminent threats of violence in the Middle East. This Tour was October 2023
We requested to transfer the dates to the future when would be safer to travel, we did NOT ask for a refund but alternative dates and stated we would pay for the extra costs.DealsAway would not refund/ transfer or change our booking for us.
In the terms and conditions there is a paragraph that states- DealsAway.com reserves the right to grant transfers or changes to bookings upon request.But DealsAway chose not to grant us a transfer or change of booking!
The smart traveller recommendations of reconsider your need travel mean zero to this reseller also the lack of compassion for the safety and care of their clients is amazing
if war had been declared in the area our- travel insurance would not cover us. We would have had to find and pay for our own evacuation and medical care in a war torn country!
We of course did/could not go and lost ALL OUR MONEY
don’t use them !