Dears Pharmacy & Travel Clinic - Burntisland Reviews 4

Avoid this place if you value your hearing! Inexperienced staff who are far from confident and who have to frequently seek advice form other staff.
Avoid!!

I’ve previously left a glowing review for this company. At that time, they didn’t have an actual pharmacy in my town but had a small store where you could hand in your prescription and it would be either put in their collection machine or delivered if there were controlled drugs. I found them to be be very quick and on the ball. Often I’d get my prescription filled on the same day, even though their actual pharmacy was a good few miles away. They then took over our local pharmacy and I was so very happy as I’d been so impressed with their efficiency. I don’t know what happened, but they very quickly became every bit as bad as the Lloyds that inhabited their premises previously. They’re so slow with monthly prescriptions. It’d take a couple of days before as I get quite a few things, but now I’m lucky if I get it within a week. The staff are lovely so it must be the setup in the shop, but there is no improvement from Lloyds, sadly

Handed in prescription and said I would collect in roughly an hour. I went back & the young girl (who was lovely) informed me they didn't have all my prescription but would 'try' to order it in for later. I don't stay near this pharmacy so I was offered to take script away. I then was told they had found some medication... The counter staff & pharmacist were lovely, however there was a blonde female checking who looked miserable

Useless!! I thought when it changed to dears it things would improve! I have yet to get all my medications on my prescription!! “Oh just come back in 2 days” is the standard line!! They have had the perception for a week!! I had to wait and in the 5 minutes I waited on my second visits 6 of the 7 people the lassie served all where told to come back!!