Dears Pharmacy & Travel Clinic - Pennywell Reviews 4

I telephoned early in the day to ask if.my prescription was ready to collect, it wasnt, so I asked if I collected near the end of the day could they please have it ready for me, as I had just had surgery the week before and was still in a lot of pain, so didn't want to be out long. Instead when I get there at 5pm, the prescription wasnt ready and I had to wait over half an hour for it to be ready!
I was in a lot of pain by the time I left there and not even an apology for the wait.
This is an ongoing issue with this branch, they never have medication ready when it is suppose to be, the service (not the ladies that work the front but the pharmacy team) is ridiculous and its time some improvements are made!!

Ada was excellent

I dropped into the pharmacy to get my travel vaccinations. Ada was very helpful in making recommendations for my trip, and there was no discomfort when applying the injection.

Pharmacist at Mcmillian square Pennywell Edinburgh branch doesn't know a uti from thrush, misdiagnosis and doesn't even want to give you a face 2 face consultation just sends the shop assistant back and forth.
I went to my gp next day and said same symptoms as I had described to the pharmacist and straightaway I got told yet it's a uti.
The pharmacist does not listen properly I even wrote symptoms down and she claimed the assistant must've misheard, how can you mishear something written down.
This branch of Dears is a disgrace and should be shut down! They constantly lose medications, and they have given me the wrong diabetic needles and even the wrong insulin, I noticed and I had to reorder from the gp so that was a further delay. Another time they lost my insulin and after two weeks they found it in the fridge, the most obvious place it should be!! I will never be in a Dears pharmacy again! Abysmal service and shop. Then they wonder why you get annoyed, are we just meant to put up with their incompetence and say nothing. Avoid Avoid Avoid!!!!