Dears Pharmacy & Travel Clinic - Temple Hall Reviews 12

TrustScore 4 out of 5

4.0

222/224 Dunearn Drive, KY2 6LE Kirkcaldy, Fife, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The pharmacy team at the temple hall branch are so helpful and friendly it’s now our go to pharmacy for all our needs . I phoned today ( New Year’s Eve) and spoke to Mandy as my husband had a bloc... See more

Company replied

Rated 5 out of 5 stars

i ended up getting transferred to T-Hall from the high street store after getting fobbed off 3 times about a stuffed/blocked ear, found the T Hall staff very friendly, helpfull and they were able rect... See more

Rated 5 out of 5 stars

Went to templehall pharmacy today. Fantastic service. This was my 2nd ear wax. Staff were very professional and answered any questions I had to a high standard. Shop very clean. Would highly recommend... See more

Rated 1 out of 5 stars

Very poor customer service. Wouldn't listen when the customer was trying to explain. Proceeding to make the customer out to be stupid thinking my 11 year old would understand it better than me (30 yea... See more


Company details

  1. Pharmacy
  2. Travel clinic

Written by the company

A group of pharmacies operating across Dundee, Glasgow, Edinburgh & Fife, Providing a range of services including Travel Clinics, Children’s Vaccinations, Diagnostic & Private Pharmacy Services to support the health & well-being of the communities we serve.


Contact info

  • 222/224 Dunearn Drive, KY2 6LE, Kirkcaldy, Fife, United Kingdom

  • 01592 260342

4.0

Great

TrustScore 4 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

So helpful and friendly

The pharmacy team at the temple hall branch are so helpful and friendly it’s now our go to pharmacy for all our needs .
I phoned today ( New Year’s Eve) and spoke to Mandy as my husband had a blocked ear and had gone deaf . Then Spoke to Diane who offered to fit hubby in .
George did the needful and removed a huge clog of wax with their specialist machine . Hubby can hear now . Best £55 we have spent . Couldn’t have been more helpful , many thanks and a happy new year to you all

31 December 2025
Unprompted review
Dears Pharmacy & Travel Clinic  - Temple Hall logo

Reply from Dears Pharmacy & Travel Clinic - Temple Hall

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to everyone in our Temple Hall branch. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 1 out of 5 stars

terrible service I went in worried…

terrible service I went in worried about a rash I had and she didn’t even look at me she turned me away and asked for my family’s number and dates of birthdays without even looking for my symptoms! Would not recommend went for help and got brushed off

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Earwax removal

First time having earwax removal wouldn't hesitate again felt at ease and done very professional place is spotless and the best thing I can hear again.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Ear wax removal.

Just had my ear wax removed at Dears Templhall. Brilliant service absolutely great results. The staff persevered with it until completely clear. Had to turn the radio in my car down as soon as i got in. Cannot thank the staff enough, they were all friendly and very helpful. Ken Smith. Just been into my music room ie garage wow. Best £55 quid I've ever spent. Change that ever to EVER.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

2nd ear wax temple hall dears pharmacy.

Went to templehall pharmacy today. Fantastic service. This was my 2nd ear wax. Staff were very professional and answered any questions I had to a high standard. Shop very clean. Would highly recommend to anyone. Thank you from a happy customer.

22 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Visited branch at Templehall, Kirkcaldy today to have a booster vaccination. Excellent service by Diane. Would definitely recommend to friends and family if they required travel vaccinations!

22 February 2025
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. Wouldn't listen when the customer was trying to explain. Proceeding to make the customer out to be stupid thinking my 11 year old would understand it better than me (30 year old) The worst experience but to then laugh when i asked how i go about filing a formal complaint. Never again. I would rather walk 1 hour to another chemist than go to one that's on my doorstep if that's how customers are getting treated.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

T-Hall pharmacy rocks!

i ended up getting transferred to T-Hall from the high street store after getting fobbed off 3 times about a stuffed/blocked ear, found the T Hall staff very friendly, helpfull and they were able rectify my issue, and give me great info for future problems. Thank you very much ☺️☺️

30 August 2024
Unprompted review

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