Debenhams Flowers Reviews 

I ordered some flowers for Mother's Day and then came across all of these negative reviews so was quite worried that they weren't going to arrive on time or all be on the verge of dying. They came yesterday as planned and they looked beautiful. More importantly my Mum was over the moon with them. Maybe I just got lucky but I was really pleased with the service and would use them again.

Poorest service ever in years of having sent flowers!
Sad, sad size bouquet for the money. Delivered way to late (Valentines flowers never delivered for valentine), with an added charge for next day & weekend delivery, and having to follow up myself to find out they had not been delivered, but money drawn instantly from my account. money for delivery not credited. long story, horrible experience, and their customer service also does not reply emails. Just stay far away from this site! really crappy poor service.

I brought 12 red roses for valentines, in the delivery instructions I stated I would like them delivered after 2pm and clicked the "leave with neighbours" if no one in tab.

When I arrived home Royal Mail had left a card saying they tried to deliver them at 12pm!! I checked with both my neighbours, both were in and were not asked to accept any deliveries. So a bit pointless Debenhams even asking!!!

The Royalmail card stated I would need to go and collect the roses "next working day" MONDAY!, I went to the collection office the same day and thankfully were given the roses, despite the instructions on the card.

I gave the roses to my wife who opened them.... They weren't the best quality to be honest but she put on a brave face, followed the instruction provided and placed in a vase.

The next day the roses were all but dead!!! (The cheap flowers I had brought her two weeks earlier from Tescos are still very alive!!)

I tried to contact Debenhams all day Saturday, Sunday, Monday and on Tuesday finally got through to an Indian call centre who told me to send an email with pictures.
I sent the email (with pictures) and have had NO RESPONSE, I also tried to contact them via Twitter... This has also been ignored.
If I fail to get a replay I will contact my bank for a charge back!!!

VERY POOR SERVICE!!! I will not be using Debenhams again!

First and last order. Never again. Awful experience. Ordered online two months ago, well in time for my mother’s 75th birthday on 21st December. The flowers didn’t arrive. She was at home all day waiting for them. They had still not arrived by the next day – not that that mattered – my mother’s birthday is 21st December and no other day and flowers arriving after her birthday are pointless.

Thank God I paid by PayPal. When the tracking showed that they still hadn’t been delivered by 10 am the following day I put in a claim via PayPal’s Resolution Centre and after a few days I got a refund of all my money - thanks to PayPal, I might add, not thanks to Debenhams.

No coms from Debenhams, except the standard email acknowledgment of order. No coms from them since, even with a claim raised against them. Truly appalling customer service. It just goes to show you how much they value your custom. They despise you.

I wish I’d read all the negative comments on the review sites before entrusting my mother’s 75th birthday flowers to Debenhams Flowers. I will NEVER make the same mistake again and I urge anyone thinking about ordering flowers from here for delivery to PLEASE DON’T. If you’re tempted, at all, in any way, pay by PayPal to be sure of your money back when Debenhams Flowers fail to complete the contract, and don’t expect anything resembling a service from them. The company gives the appearance of being run out of someone’s back bedroom.

Don’t hesitate to make a claim when they don’t hold up their side of the contract. These people need to learn that this is not the way to run a flower delivery business, and they will only learn that if everyone who has received dreadful service from them puts in claims against them and takes to social media with a review.

Pay by PayPal only – it’s the best way to get your money back when things go wrong.

I can’t vouch for the quality of the flowers – I haven’t seen a picture of them. Mother seemed happy enough with them, but she did mention that she was picking dead flowers out of the vase within a couple of days. Read into that what you will.

In summary, an awful experience with this company. Nothing but disappointment. Please don’t put yourself through the hassle of ever ordering from here. Go somewhere trustworthy and capable when it comes to something as special as flowers for delivery. This company is anything but trustworthy or capable. I wouldn’t trust them to sit the right way on a lavatory seat.

Thanks I loved the flowers I was sent today they have definitely cheered up my office and my husband has got his brownie points for these

T.he flowers arrived two days late and ended up at the Post Office.They arrived in a box minus a few extra items that I ordered. They looked nothing like the pictures. Their Customers Service is disgusting., All their telephone numbers start with 08444 which is very expensive as your are left holding on for ages. Then they take all your details down and say someone will be contacting you shortly to sort out a refund. Well its is now 16 MAY 2013 and I am still waiting for a refund. I would never shop at Debenhams again. Well as for the flowers dont bother you can get a better bunch at Tescos which is much cheaper and less hassle. Plus I have spent so much time trying to get a refund. BUT I WILL NOT LET YOU RIPPED ME OFF!