Debitoor Reviews 408

Horrible customer service, misleading product details, a very outdated and clunky interface, and no money-back guarantee so you're stuck with it if you don't like it. Also the interface is old, outdated, super clunky, and not at all intuitive.

They tell you that you should use the trial period to see if it's the right product for you, then if you say it doesn't meet your needs, which it won't if you're a digital nomad receiving and making payments in multiple currencies, they'll say you should have figured that out in the trial period. As if every single use case for your business could possibly be tested in 7 days.

The customer service outright blamed me for not figuring out that their service doesn't meet my needs, refused to refund me after 36 hours of using the service, and offered no solution other than, "If you don't like it, and you don't use the service you paid for, that's not our problem."

Stay. Away. From. Debitoor.

Perfect software for a startup. easy to use and all features u need!

I work with Debitor since about 4 years.

I started with XS plan and as my business grew, so did my plan to now L.

I always had a super fast 10/10 support in cases of open questions.

The Programm and App are super handy and easy to work with.

Everything is perfect.

We started to work with Debitoor around two months ago. We had tested several other software, but Debitor is outstanding for several reasons: easy to use, automatic expenses matching, bi-lingual (German, English), has an API which we intend to use soon to integrate with Office 365, which is our most important tool to communicate with clients and keep their contact data here with us. We are a small company and automating processes is a must for us if we want to have time to develop business and bring in revenues here. Debitoor helps us to focus on our core business. Also, a special thank you to Alex and Sacha, who have been very patient with us here, helping us daily along the onboarding process into Debitoor.

this tool is great, good overview and easy to work with. I am using it since > 1 year and there is no claim at all. Any possible adjust is available an very easy to implemente. as well the new VAT indtrudction was be informed early in advance and introduced in time. I can recommand to use this. Dieter

I have been using Debitoor for a year and it saves me tons of time. Now I've downgraded from a year-round subscription to a pay-as-you-use-monthly access, keeping all my data but only inputting new bills and receipts once or twice a year. Works perfectly for me. Highly recommend!

The app is amazing, so easy to use and in English too. For a foreigner who is a freelancer and whose German is not that good, this app makes my life 1000 times easier. The staff is also incredibly helpful, they reply to questions really quickly and thoroughly. I can only recommend 100%.

Easy to use. Good Design. They really care about their users. For example, if you forget to cancel your free trial, they won't just start charging you, they let you decide if you want to continue to use the product or not.
The support response time is also super fast.
Love the product 10/10 would recommend.

You can save all invoice and expenses fast.
Easy to use!

Great service, really excellent customer service. Alexander S was always excellent and did a really good job of advising me on how to use the website effectively. Would highly recommend this for any small business owners. It makes the tax return at the end of the year an absolute breeze :)

Cheers.

Excellent Support and simple but powerful software.

Very easy, simple to handle.
The support is very good!!