Great app , may be just some Little things to improve, such as the ability for top-up with crédit card, children account, having different foreign currencies vault so that we could buy curencies and u... See more
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Informations clear and transfert to another person with the help oh the tag is very quick. Appréciable. . Very satisfy for the moment
I received a bank transfer for sold some properties. And they asked me a lot of questions, And they also asked me for a lot of supporting documents. I obviously cooperated so I can receive my money on... See more
Company replied
Deblock is working in my country (French Polynesia), where local banks have difficulties to provide to the natives customers the means to purchase online and use their money in international mark... See more
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Company details
Written by the company
Deblock is redefining how people interact with crypto. Built with simplicity and security at its core, Deblock offers a beautifully designed app that makes buying, holding, and sending crypto effortless — even for beginners. Users stay in full control with a non-custodial wallet, meaning they truly own their assets. No middlemen, no hidden risks — just personal freedom over your finances. With the addition of a crypto-linked debit card, spending your digital assets in everyday life becomes seamless and intuitive. Deblock stands out not only for its clean interface and smooth experience, but also for its commitment to user safety, transparency, and support. Simple. Secure. Yours.
Contact info
Lille, France
- support@deblock.com
- deblock.com
3.8
Great
3K reviews
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Till now all is good.
Till now all is good.
But, I was supposed to get rewards from 2 sponsored. They vanished after the deadline.
How can I recover them?
18 February 2026
Unprompted review
Reply from Deblock
Hello,
Thank you very much for your review and for the 4 stars ⭐⭐⭐⭐
We’re delighted to know that your experience with Deblock has been a positive one. Please rest assured that we’ll keep working hard to earn that fifth star.
Thank you again for your trust and support.
Kind regards,
The Deblock Team
Suspended account problem
Unfortunately, nothing has changed in the past week. I have not received a single email, no communication, no explanation — absolutely nothing. All of my savings remain frozen without any clarification.
In the app, it states that I can contact support via live chat. However, when I attempt to use the live chat feature, I am informed that I can only contact support via email — the same email address from which I have already received no response. This creates a closed loop with no actual way to communicate.
This situation is extremely concerning. Under European Union financial regulations, financial institutions are not permitted to freeze customer funds without proper justification, transparency, and communication. Customers have the right to clear information regarding restrictions placed on their accounts, especially when it involves personal savings and salary payments.
I trusted this service enough to start using the provided IBAN to receive my salary. Having my funds suddenly frozen without explanation is not only unfair but highly distressing.
I am still hoping this is a mistake that will be resolved promptly. However, the complete lack of communication for over a week raises serious concerns. I expect a clear explanation and a swift resolution in accordance with EU financial regulations.
If this issue is properly resolved, I am willing to update my review accordingly.
13 February 2026
Unprompted review
Reply from Deblock
We’re truly sorry to read about your experience.
At Deblock, every case is reviewed carefully and individually, in line with our regulatory and security obligations. While we’re not able to discuss specific account details publicly, please be assured that decisions are never taken lightly and are made following a thorough internal review process.
We genuinely care about our customers and their experience. If you would like us to take another look at your situation or clarify anything further, please reach out to us directly at support@deblock.com. Our team will be happy to review your case and see if there’s anything further we can assist you with.
Thank you for bringing your concerns to our attention.
It has now been almost 48 hours since…
My account has been blocked and I still do not understand the reason. I have been using Deblock for almost a year without any problems, mainly to receive my salary, and I trusted the service with my money.
It has now been almost 48 hours with no clear update. I cannot access my funds, cannot send messages in the app, and this situation is affecting my ability to pay bills and manage my finances.
I hope this is not related to the ongoing airdrop, because many users seem to be experiencing similar issues. If there is a problem, please communicate clearly and transparently.
What a shame.A whole Deblock can’t run checks for clear explanation.
10 February 2026
Unprompted review
Reply from Deblock
We’re truly sorry to read about your experience.
At Deblock, every case is reviewed carefully and individually, in line with our regulatory and security obligations. While we’re not able to discuss specific account details publicly, please be assured that decisions are never taken lightly and are made following a thorough internal review process.
We genuinely care about our customers and their experience. If you would like us to take another look at your situation or clarify anything further, please reach out to us directly at support@deblock.com. Our team will be happy to review your case and see if there’s anything further we can assist you with.
Thank you for bringing your concerns to our attention.
RESOLVED: locked funds and non-existent support on DEBLOCK
I was finally able to resolve it, although the customer service with artificial intelligence is terrible.
Even so, I'll improve my grade somewhat.
"My experience with DEBLOCK wasn't bad at first, but I'm not sure if it's due to increasing European regulations, but it has now become a highly discouraged experience. I transfer money from an account with a Spanish IBAN; it takes more than 4 days to arrive, and when I try to buy BTC, the transaction remains pending for 2 days. My funds are locked, and there’s no one in customer service to help, except for a pretty unintelligent AI for days on end..."
9 February 2026
Unprompted review
Reply from Deblock
We’re truly sorry to read about your experience.
At Deblock, every case is reviewed carefully and individually, in line with our regulatory and security obligations. While we’re not able to discuss specific account details publicly, please be assured that decisions are never taken lightly and are made following a thorough internal review process.
We genuinely care about our customers and their experience. If you would like us to take another look at your situation or clarify anything further, please reach out to us directly at support@deblock.com. Our team will be happy to review your case and see if there’s anything further we can assist you with.
Thank you for bringing your concerns to our attention.
Reply from Deblock
Super merci! 😍
I got scammed on this app
21 January 2026
Unprompted review
Reply from Deblock
We’re truly sorry to read about your experience.
At Deblock, every case is reviewed carefully and individually, in line with our regulatory and security obligations. While we’re not able to discuss specific account details publicly, please be assured that decisions are never taken lightly and are made following a thorough internal review process.
We genuinely care about our customers and their experience. If you would like us to take another look at your situation or clarify anything further, please reach out to us directly at support@deblock.com. Our team will be happy to review your case and see if there’s anything further we can assist you with.
Thank you for bringing your concerns to our attention.
This is absolutely terrible
This is absolutely terrible! I have added money on my Deblock account in order to buy some crypto assets. Once I bought them my account gets blocked without any explanation in any shape or form.
That was a little strange and disappointing but I got along with it and decided to take crypto out to my other crypto account which was not possible, so then I tried selling it and at least taking the cash to my bank account which was also not possible. Then I became terrified and started texting support inside the app. They were a complete waste of time. Helpless agents!
Could not receive any response from them in more than 48hrs, only the useless AI support bot. So then I tried sending them emails with the same purpose.
Somebody named John several times claimed that my account is unblocked for 24h so I can sell cryptocurrencies and take my money out to my bank just exactly the same way how they got to the account. However every time when I received such email from John no changes occurred on my account. I still could not take any actions apart from contacting the useless AI bot. John from Deblock told me 2 times that I can take my money out and non of them worked.
To sum up, I am still trying to get my money out.
If you want to waste time and nerve cells and loose the sense of safety for the control of your money- Deblock is a perfect place for that.
23 January 2026
Unprompted review
Reply from Deblock
Hi Dany,
We understand how frustrating this situation must be for you, however we have been quire puzzled regarding your particular situation.
Our team has made several attempts to contact you, and even though we can see that you have received and read our messages, you have never replied. We were quite surprised to see your message here on Trustpilot, but we are happy to see a reply from your side, regardless of the context and content.
Please know that we are ready to assist you at all times, we operate 24/7/365 and our focus is to make sure all customers have the support they need when they need it. You are not an exception, quite the contrary. Please reply to our latest message in app and you will see that we will reply instantly.
We will be standing by.
Thank you.
Deblock Team
I am using Deblock since a year
I am using Deblock since a year ! It’s a great bank. You feel a lot more free than with normal bank where you are stuck if you wanna pay above certain amount etc.
Also if you have any problem they are fast to answer and solve it :)
20 January 2026
Unprompted review
Reply from Deblock
Super thank you for your kind words of encouragement! 🫶
Great customer service very reactive…
Great customer service very reactive and helpful
15 January 2026
Unprompted review
Reply from Deblock
Super thank you for your kind words of encouragement! 🫶
Good app but could evolve.
I like the app but if you have all my information and a copy of my passeport why do you need more like proof of residence ? Android when chating with you're bot we are not able to writte what we really need and have to use you're pre-written answers.
8 January 2026
Unprompted review
Reply from Deblock
Hello,
Due to the sensitive nature of the services we provide, and in order to protect your identity as well as your personal and financial information, we are unable to discuss specific account details or events in a public forum.
Please rest assured that our teams always act in the best interests of our customers and take great care to handle every case responsibly, with the aim of avoiding negative outcomes whenever possible.
If you have any concerns regarding how your account or a specific request was handled, we kindly invite you to contact us via support@deblock.com
or through the in app chat. These secure channels will allow our team to review your case in detail and provide you with a thorough and personalized response.
Thank you for your understanding.
The Deblock Team
Great experience with Deblock
Great experience with Deblock, I really hope to see XRP on it in the crypto page soon.
I greatly appreciate and support Deblock. 👍
27 December 2025
Unprompted review
Reply from Deblock
Merci pour ces mots encourageants ! 🫶
HORRIBLE CUSTOMER SUPPORT
Once I left a bad review, they have straight away contacted me just for the sake of bad review, but with just one message about not worrying about the situation. Now, it is all the same, they don't reply, they don't contact, they ignore. they don't care about their clients. one of their agents, Daniel, contacted me last week, but he turned out to be very irresponsible.
19 December 2025
Unprompted review
Reply from Deblock
Hello,
Due to the sensitive nature of the services we provide, and in order to protect your identity as well as your personal and financial information, we are unable to discuss specific account details or events in a public forum.
Please rest assured that our teams always act in the best interests of our customers and take great care to handle every case responsibly, with the aim of avoiding negative outcomes whenever possible.
If you have any concerns regarding how your account or a specific request was handled, we kindly invite you to contact us via support@deblock.com
or through the in app chat. These secure channels will allow our team to review your case in detail and provide you with a thorough and personalized response.
Thank you for your understanding.
The Deblock Team
Disappointed
Hi, I originally really liked Deblock, but I ordered an LED board back in August 2025, and it's been two months since it was marked as "imminent." Of course, suddenly, as I'm posting this message, I'm being asked if I've received it. I answered "Never received," and I'm being asked to send a new order or simply delete the previous one, but there's no mention of a refund. What should I do?
19 December 2025
Unprompted review
Reply from Deblock
Hello,
Due to the sensitive nature of the services we provide, and in order to protect your identity as well as your personal and financial information, we are unable to discuss specific account details or events in a public forum.
Please rest assured that our teams always act in the best interests of our customers and take great care to handle every case responsibly, with the aim of avoiding negative outcomes whenever possible.
If you have any concerns regarding how your account or a specific request was handled, we kindly invite you to contact us via support@deblock.com
or through the in app chat. These secure channels will allow our team to review your case in detail and provide you with a thorough and personalized response.
Thank you for your understanding.
The Deblock Team
I don’t know how to recuperate some…
I don’t know how to recuperate some virements of outside
20 December 2025
Unprompted review
Reply from Deblock
Bonjour,
En raison de la nature sensible des services que nous proposons, et afin de protéger votre identité ainsi que vos informations personnelles et financières, nous ne sommes pas en mesure de discuter de détails spécifiques liés à un compte ou à des événements particuliers sur un forum public.
Soyez assuré que nos équipes agissent toujours dans l’intérêt de nos clients et traitent chaque situation avec le plus grand soin, en cherchant autant que possible à éviter toute issue négative.
Si vous avez des préoccupations concernant la manière dont votre compte ou l’une de vos demandes a été traitée, nous vous invitons à nous contacter via support@deblock.com
ou par le chat intégré à l’application. Ces canaux sécurisés permettront à notre équipe d’examiner votre situation en détail et de vous fournir une réponse complète et personnalisée.
Merci de votre compréhension.
L’équipe Deblock
They keep your money pending for 1-2…
They keep your money pending for 1-2 days nobody reacts on your message. I do not know where the good experience comes from with other people . Started this week and took me already 2 days to get my money transfered in total it’s not a good experience at all
11 December 2025
Unprompted review
Transferred money from my account and…
Transferred money from my account and the recipient got it in seconds.
I also used the virtual card, payment went smoothly.
Would be nice to get some airdrops or something but other than that all tip top
10 December 2025
Unprompted review
Reply from Deblock
Awesome to hear your Deblock transfer landed in seconds and the virtual card worked without a hitch. Thanks for the feedback and the airdrop idea. We’re glad everything’s been tip top so far.
Support not interested in supporting you
Useless support guarded by a time wasting bot, card delivery delayed 6 weeks, support contacted five times, each time- "wait a few more days". Appalling to say the least.
4 December 2025
Unprompted review
Reply from Deblock
Thank you for sharing your feedback on Trustpilot. We understand how frustrating this situation must be and you were right to raise it. So we can take a closer look at your case and understand what happened with your card delivery, please contact us at support@deblock.com
using the email linked to your account. Our team will review your case as a priority.
😘🤩cool comme application jadooore…
😘🤩cool comme application jadooore vraiment
29 November 2025
Unprompted review
Reply from Deblock
Merci pour votre message, ça fait super plaisir à lire. Contente que l’application vous plaise autant.
Reply from Deblock
Merci pour votre message, ça fait super plaisir à lire.
Freedom with my payments on a daily…
Freedom with my payments on a daily basis. Thank you Deblock.
20 November 2025
Unprompted review
Reply from Deblock
Thanks for your message, really glad to hear it. Happy that daily payments feel easier for you.
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