Debt Movement UK Reviews 

1,492
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Completed my Iva in 2024. To find out in 2026 they never updated the insolvency register. Lost morgage offers new rented home for 2 years. 2 years and still shows as active totally messed up. Avoid. C... See more

Rated 5 out of 5 stars

Me and my wife got our selves into bother with money ,after taking out our Iva for 6long years , it came to an end last August and with the fantastic help off Richard Lewis our debt manager/adviser it... See more

Company replied

Rated 5 out of 5 stars

I am so happy to finally completed my IVA journey. It's amazing to start debt free. Amazing support from Debt movement throughout my 5 years. And a massive. Thank you to Laura Rose on completing m... See more

Company replied

Rated 5 out of 5 stars

I can’t thank debt management enough for helping me on my journey. They’ve been incredible from start to finish. A special mention to Chan, very professional, friendly, always a speedy response to a... See more

Company replied

Company details

  1. Debt relief service
  2. Credit Counselling Service
  3. Financial Institution
  4. Insolvency service

About Debt Movement UK

Written by the company

Debt Movement UK

We know bad debt happens to good people which makes them feel worried and powerless.

At Debt Movement we provide professional debt guidance and services that help people move out of debt.

This empowers people to take control of their finances so they can live their best lives again.

By requesting a call back for free today you can start taking control of your finances, so you can live your best life again.

REQUEST FREE CALL BACK

Contact info

3.9

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,492)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic support and always there to…

Fantastic support and always there to help. I'm now debt free and feels brilliant.

22 November 2023
Debt Movement UK logo

Reply from Debt Movement UK

Hi Dan,
Thank you so much for sharing your experience with us. We appreciate your kind words, and we are pleased we have been able to offer you the best service possible. Wishing you all the best for your future and living debt free!
We are here when you need us.
https://debtmovement.co.uk/contact-us
Many thanks,
The Debt Movement Team.

Rated 5 out of 5 stars

Very efficient thank you

Very efficient, thought the end of the process was excellent no messing about and everything I asked them to do

22 November 2023
Debt Movement UK logo

Reply from Debt Movement UK

Hi Martin,
Thank you so much for sharing your experience with us and giving us a 5 star review! We appreciate your kind words, and we are pleased we have been able to offer you the best service possible.
We are here when you need us.
https://debtmovement.co.uk/contact-us
Many thanks,
The Debt Movement Team.

Rated 5 out of 5 stars

Helped us along the journey and were at…

Helped us along the journey and were at the end of a phone at all times although we only asked for guidance at the end when we wanted to know what happened next. The answer was given with honestly and courteously.

9 October 2023
Unprompted review
Debt Movement UK logo

Reply from Debt Movement UK

Hi Grace,
We are incredibly grateful that you took the time to leave us a 5 star review. We are proud of the service we offer our clients and pleased that we have been able to assist you on your IVA journey!
We are always here if you need us.
https://debtmovement.co.uk/contact-us
Many thanks,
The Debt Movement Team.

Rated 5 out of 5 stars
Debt Movement UK logo

Reply from Debt Movement UK

Hi Katie,
Thank you for taking the time to leave us a review! We are pleased that we have been able to help you on your IVA journey!
We are here when you need us.
https://debtmovement.co.uk/contact-us
Many thanks,
The Debt Movement Team.

Rated 5 out of 5 stars

Helpful

Helpful, reassuring, contactable when I needed them.

22 November 2023
Debt Movement UK logo

Reply from Debt Movement UK

Hi Cheri,
Thank you for taking the time to leave us a review! We are pleased that we have been able to help you on your IVA journey!
We are here when you need us.
https://debtmovement.co.uk/contact-us
Many thanks,
The Debt Movement Team.

Rated 1 out of 5 stars

Over paid my Iva by 6 months

Over paid my Iva by 6 months! 6 months of stress n hassle from them. Constant hassles sorting things with them.

22 November 2023
Debt Movement UK logo

Reply from Debt Movement UK

Hi Ian. Occasionally overpayments can occur, for example if a creditor with a large debt decides not to submit a claim into the IVA. This can result in other creditors being paid in full, depending on your affordability. When this occurs, we'll always look to arrange a refund back to you. We'll contact you directly to discuss this in more detail. Kind regards, Debt Movement

Rated 5 out of 5 stars

This was a great company Great company who help me…

This was a great company who help me when needed and also sorted all my finances out and got to pay back at what I could afford which was great they took time too work out how much I could afford and when the best day was too pay for me great company thank you for all your help and support when needed

22 November 2023
Debt Movement UK logo

Reply from Debt Movement UK

Hi Lisa,
We are incredibly grateful that you took the time to leave us a 5 star review. We are proud of the service we offer our clients and pleased that we have been able to assist you on your IVA journey!
We are always here if you need us.
https://debtmovement.co.uk/contact-us
Many thanks,
The Debt Movement Team.

Rated 5 out of 5 stars

Never experienced any difficulties…

Never experienced any difficulties whatsoever over the term of my I.V.A.
Thanks for all your help.

22 November 2023
Debt Movement UK logo

Reply from Debt Movement UK

Hi Gerard,
Thank you for taking the time to leave us a 5 star review! We are pleased that we have been able to help you on your IVA journey!
We are here when you need us.
https://debtmovement.co.uk/contact-us
Many thanks,
The Debt Movement Team.

Rated 5 out of 5 stars

A five Star Service.

The way in which they always reacted to any query and the feedback was always positive. They made me feel relaxed about my situation and were constantly in touch and keeping me updated.

24 October 2023
Unprompted review
Debt Movement UK logo

Reply from Debt Movement UK

Hi Graham,
We are incredibly grateful that you took the time to leave us a review. We are proud of the service we offer our clients and pleased that we have been able to assist you on your journey.
We are always here if you need us.
https://debtmovement.co.uk/contact-us
Many thanks,
The Debt Movement Team.

Rated 5 out of 5 stars

Helps there if you need it

It just runs without knowing it. Smooth process. Silly to get into this mess but with here help I got out of it.

22 November 2023
Debt Movement UK logo

Reply from Debt Movement UK

Hi Matty,
Thank you so much for sharing your experience with us. We appreciate your kind words, and we are pleased we have been able to offer you the best service possible.
We are here when you need us.
https://debtmovement.co.uk/contact-us
Many thanks,
The Debt Movement Team.

Rated 5 out of 5 stars

Really helped me get control of my…

Really helped me get control of my financial situation.

22 November 2023
Debt Movement UK logo

Reply from Debt Movement UK

Hi Nikkie,
Thank you very much for taking the time to leave us a 5 star review!
We are glad you felt you felt this way, it's something we've worked hard on as our mission is to empower people to take control of their finances so they can live their best lives again.
We are always here if you need us.
https://debtmovement.co.uk/contact-us
Many thanks,
The Debt Movement Team.

Rated 5 out of 5 stars

Always extremely helpful when…

Always extremely helpful when contacted, friendly team which helped to explain everything as clearly as possible.

22 November 2023
Debt Movement UK logo

Reply from Debt Movement UK

Hi Nathan,
Thank you for taking the time to leave us a 5 star review! We are pleased that we have been able to help you on your IVA journey!
We are here when you need us.
https://debtmovement.co.uk/contact-us
Many thanks,
The Debt Movement Team.

Rated 4 out of 5 stars

Very good service

22 November 2023
Debt Movement UK logo

Reply from Debt Movement UK

Hi Anila,
Thank you for taking the time to leave us a review! We are pleased that we have been able to help you on your IVA journey!
We are here when you need us.
https://debtmovement.co.uk/contact-us
Many thanks,
The Debt Movement Team.

Rated 5 out of 5 stars

I recently spoke with Susan Carr in…

I recently spoke with Susan Carr in relation to the finalising of my IVA. Susan was very helpful and listened to my worries I'm regards to some recent emails from Debt Movement. She very quickly moved to reassure me that all is well and solved my issues with the minimum of fuss. I would like to thank her and add that she is a great asset to the company

8 November 2023
Unprompted review
Debt Movement UK logo

Reply from Debt Movement UK

Hi Mick,
Thank you for taking the time to leave us a 5 star review! We are pleased to hear that Susan has been able to assist you on your IVA journey, and was able to help with your concerns. We will pass on your kind words to Susan! Wishing you all the best for the future!
https://debtmovement.co.uk/contact-us
Many thanks,
The Debt Movement Team.

Rated 5 out of 5 stars

My experience was made great by the…

My experience was made great by the very personal understanding nature and approach of the agent that dealt with my case their communication was remarkable they were pleasant and helpful!

16 November 2023
Unprompted review
Debt Movement UK logo

Reply from Debt Movement UK

Hi Leanne,
Thank you for taking the time to leave us a 5 star review! We are pleased that we have been able to help you on your IVA journey!
We are here when you need us.
https://debtmovement.co.uk/contact-us
Many thanks,
The Debt Movement Team.

Rated 1 out of 5 stars

I have been in touch my email for weeks…

I have been in touch my email for weeks now, still not had contact back. I received email when stated correct email I could contact them on but still no response due to an illness & mentally health issue I need to get contact. Each time I call I am promised call back but still nothing.

9 November 2023
Unprompted review
Debt Movement UK logo

Reply from Debt Movement UK

Hi Rosh. Sorry to hear about this - we always look to contact our clients back as soon as possible We'll reach out through Trustpilot to locate your account and then we'll contact you directly. Kind regards, Debt Movement

Rated 4 out of 5 stars

Susan my Case Manager

Susan my Case Manager. I honestly can’t thank Susan enough for everything she has done, she has been amazing. Instead of just treating my case as a spreadsheet and calculating the numbers, Susan looked at my situation and how it was affecting my family personally and managed to get my creditors to agree to resolving my case. The weight it has lifted is unbelievable. Thank you so much for all your help Susan, I really won't forget it :-) x

1 November 2023
Unprompted review
Debt Movement UK logo

Reply from Debt Movement UK

Hi Nicola,
Thank you for taking the time to leave us a review! We are pleased to hear that Susan has been able to assist you, especially in making you feel like a valued client - we will pass on your kind words to her! It's also great to hear that you feel a great weight has now been lifted, wishing you all the best for the future!
https://debtmovement.co.uk/contact-us
Many thanks,
The Debt Movement Team.

Rated 5 out of 5 stars

Case manager Chan! Excellent

Simple matter is the case manager Chan! He was so helpful and professional with my case. He listened to my situation and made me feel calmer about things. Communication for 10/10. I highly recommend him for anyone who needs help.

9 November 2023
Unprompted review
Debt Movement UK logo

Reply from Debt Movement UK

Hi Elliot,
Thank you for taking the time to leave us a 5 star review! We are pleased to hear that Chan has been able to assist you on your IVA journey, especially in reassuring you and making you feel calmer about the situation you were in. We will pass on your kind words to Chan! Wishing you all the best for the future!
https://debtmovement.co.uk/contact-us
Many thanks,
The Debt Movement Team.

Rated 3 out of 5 stars

My wife recieved an email saying we…

My wife recieved an email saying we were in arrears which was worrying, whenever we miss a payment we have always called and made arrangements, my wife tried to call somebody but it sent us straight to a call centre and we havent heard anythint since, its been 3 days and now we dont know what to do. We dont seem to be getting a response via emails either. Up until now they have always been good and understanding.

6 November 2023
Unprompted review
Debt Movement UK logo

Reply from Debt Movement UK

Sorry to hear that you've not been able to get hold of us. We'll reach out through Trustpilot to locate your account and then we'll contact you to get this matter resolved. Kind regards, Debt Movement

Rated 5 out of 5 stars

Easy to manage and staff always…

Easy to manage and staff always available when I needed them with good communication at all times

30 October 2023
Debt Movement UK logo

Reply from Debt Movement UK

Hi Scott,
Thank you for taking the time to leave us a review! We are pleased that we have been able to help you on your IVA journey!
We are here when you need us.
https://debtmovement.co.uk/contact-us
Many thanks,
The Debt Movement Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look