Deck Supermarket Limited Reviews 

235
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and mention how remarkably quick, smooth, and easy the online ordering process truly is. People also appreciate the incredibly helpful staff members who provide excellent guidance, alongside the wonderful overall quality of the products received. Though some reviewers were not happy with minor problems encountered during their purchase, such as delayed shipments, missing components, or flimsy hardware screws. Despite these occasional setbacks, consumers generally remain extremely satisfied with the exceptional product value, helpful customer support, and reliable daily shipping service.

What people talk about most

Product

Reviewers mention positive feedback about product quality, value for money, and fast delivery. Consumers... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Staff

People report positive experiences with staff, highlighting that email queries are promptly answered and... See more

Service

Consumers find service to be positive, highlighting smooth transactions and speedy delivery. Reviewers... See more

Order

Reviewers highlight great satisfaction with the order process, frequently praising the fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service Despite being really well packaged, a couple of small items arrived with some damage. As soon as we contacted them with photo proof, replacements were shipped out.

Rated 5 out of 5 stars

Decking Post Lights were delivered quickly. I hope they last longer than the previous ones. Recommended seller.

Rated 5 out of 5 stars

The ordering process was very quick and efficient. I provided a rough plan of the area that needed doing, and they got back to me with a quote and a list of all the bits I needed the same day. It a... See more


Company details

  1. Deck Builder
  2. also in
  3. DIY Store
  4. Lighting Shop
  5. PVC Industry

Written by the company

Set up by industry professionals, Deck Supermarket offers a wide range of products from around the world. All products available on our website have been carefully selected by our team for their quality durability and above all their value for money. We are PVC Specialists with over 20 years knowledge in the leisure deck industry. Our Deck-it Board, SuperRail and Premium Foiled PVC ranges are designed by ourselves and made in the UK under license. We also sell quality products from big brands such as Millboard, in-lite, Pro-rail, Ultrashield, Ryno, Fortitude, DeWalt, Makita and many more. We source our products worldwide from countries such as America with others coming from our manufacturing partners right here in the UK, Europe and the Far East. We provide a second to none service for the DIY'er or the trade professional alike, we hold comprehensive stocks and dispatch daily via branded national carrier companies. All appointments are by prior arrangement but please contact us first to avoid disappointment.


Contact info

4.8

Excellent

TrustScore 5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(235)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly rated

Great communication, fast distribution.
Quality product.

1 March 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Rob, glad we could help

Rated 5 out of 5 stars

Top quality product

We required a quality handrail for the low profile steps we installed for our clients. The handrail system supplied by Deck Supermarket was just what we were looking for and at a sensible price. Delivery was extremely fast. I can't praise Deck Supermarket enough.

7 March 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Gerald, glad we could help

Rated 5 out of 5 stars

Great service

Great service is everything as described and well packed

1 March 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Mark

Rated 5 out of 5 stars

Fantastic service with speedy delivery

Fantastic service with speedy delivery. Great quality items (Fortitude fencing system) with no missing brackets or screws. In fact Sarah even emailed me before dispatch when she realised I might have forgotten to order post caps - which I had - this was sorted for me, to save on extra postage. This isn't just an automated 3rd party service, it's run by real people who care about their customers. Will definitely use them again in the future.

27 February 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you for the kind words Pete, glad we could help and hope the railings look great

Rated 5 out of 5 stars

Great service

Quick delivery and kept us informed when it was sent out would recommend any body to use them

26 February 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Jacqueline

Rated 5 out of 5 stars

Very fast repsonse to queries

Very fast repsonse to queries, solved in minutes, speedy delivery and goods arrived as ordered in perfect working condition

24 January 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Martin, hope you enjoy the lights.

Rated 5 out of 5 stars

Very helpful and quick with order…

Very helpful and quick with order keeping us upto date with process have ordered from them before and again very good service will highly recommend to others

29 January 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Julie and thank you for your orders.

Rated 5 out of 5 stars

Competitive price

Competitive price, with excellent communication and service

17 January 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Steve

Rated 5 out of 5 stars

Great communications

Great communications. Custom size ordered and received. Glass looks very strong and nicely finished (no sharp edges). Fast turnaround (1 calendar week from order to delivery). Delivery within the 2-hour time slot. Helpful delivery driver with good communication of the exact (within a few minutes) time of arrival.

16 January 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you John, glad we could help.

Rated 5 out of 5 stars

Friendly company

Great website and lovely people to deal with.

12 December 2023
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you for the kind words Paul, glad we can help.

Rated 5 out of 5 stars

Amazing service

Sarah at the company was amazing all the way through our long decking project. So helpful, resourceful, and attentive. Cannot thank the team there enough for the quality products and help Mr and Mrs Southcott, Bristol UK

31 August 2023
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Ah thank you Nancy, it was a pleasure to help and your finished project looked stunning.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look