Great customer service. After my return shipment was lost in transit for over three weeks, I alerted the company. They immediately filed a claim and reimbursed me. The process was handled quickly and... See more
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See what reviewers are saying
I’ve been using Decluttr for quite some time now, and they’ve consistently delivered great results. Highly recommend for anyone looking to sell old electronics quickly and efficiently! Their process... See more
Company replied
It was painless, cost effective, scan, put in box and take to UPS Store and they do the rest, quick payment through PayPal. Unfortunately I never give 5 star reviews, if I see 5 star reviews I overloo... See more
Company replied
I love Decluttr!!! They make the process so easy and quick. I had numerous DVDs and CDs that I had no interest in anymore and within a week of mailing them (postpaid through UPS) I had my money in m... See more
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Company details
About Decluttr
Written by the company
Decluttr is the easiest way to sell your unwanted CDs, DVDs, Games, Books & Tech.
To get started, just enter a barcode or an electronics item and we’ll give you an instant offer price. Then, pack your items into a box and ship them to us for FREE.
Once we’ve processed your items, we’ll pay you by PayPal, check or direct deposit into your account. Scan it, send it, spend it – it really is that simple!
Start Selling Sell Mobile PhonesContact info
United States
- decluttr.com
4.3
Excellent
28k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fairly simple to register
Fairly simple to register. However, I don't think my exact configuration was listed so I had to choose the closest w/o overstating my product. I think that lowered what I was offered. But shipping label was quick and I received my money within one day of Decluttr receiving my product.
11 October 2024
Reply from Decluttr
Dear Wynita,
I hope this message finds you well.
Thank you for your valuable feedback regarding our services. May I inquire if you are familiar with our refer-a-friend program? You have the opportunity to earn an additional $5 when your friends utilize Decluttr as well. For further details, please visit the following link: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
Reply from Decluttr
Hi Bliv,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Decluttr made this very easy…
Decluttr made this very easy to take of, they did all the work to ensure that everything is done correctly and simple.
6 October 2024
Reply from Decluttr
Hi David,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Decluttr is very easy to use!!
Decluttr is very easy to use. I've sold some dvd's. They provide shipping labels, you just have to print them out. Box your merchandise up and add your labels. They pay very promptly, so easy.
6 October 2024
Reply from Decluttr
Hi Peggy,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Reply from Decluttr
Hi Robin,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Selling CDs
I have had a great experience selling our huge collection of CDs that was just collecting dust. The price offered per CD is small, but it really adds up. I do wish that the status of the shipment was tracked better. I can see by the tracking number that it was received, but that information isn't put into my account and it takes several days to be notified that it was received. In general the process does take about 10 days from dropping the shipment off at UPS.
29 September 2024
Reply from Decluttr
Hi JM,
Our buying prices are calculated with numerous factors in mind. They are driven by a number of sources and algorithms that allow us to offer a live and competitive price for items entered into the basket.
This is mainly based on supply and demand at the time of selling.
We are working on ensuring that your order status on MyAccount is updated as soon as the item is received at the warehouse however on most occasions the update happens after the order has been completed.
Kindly note that you can always contact us via email or live messaging to inquire about the order status of your order.
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Although it was not a lot of money I…
Although it was not a lot of money I received my payment as scheduled.
2 October 2024
Reply from Decluttr
Hello Carol,
I’m sorry to learn that your experience was not entirely positive.
There was a slight delay in processing your order.
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Everything Decluttr is just flat out…
Everything Decluttr is just flat out awesome in everything
3 October 2024
Reply from Decluttr
Hi James,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antionette
Decluttr
A Good Company for Selling Media You No Longer Need or Want
Declutter was prompt in providing a shipping label, as well in issuing a payment once they received my items.
I appreciate that they accept various items, they offer free shipping as long as your order meets the criteria for it, and they have a mobile app that can be used in place of the website.
The payment for the items could be a little higher, and I think it would be a good idea if they had an option for receiving physical checks as a form of payment. I would also like to see some improvements with the functionality of the mobile app. I'm a little disappointed they don't accept some books and older electronics.
Overall, my experience with Decluttr was positive and I would consider doing business with them again in the future.
19 September 2024
Reply from Decluttr
Hi Cookie,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
ALWAYS a smooth process!!!!
ALWAYS a smooth process from creating my order to shipping to payment. Thank you for helping get these items a second life and not just ending up in the trash!!!
18 September 2024
Reply from Decluttr
Hi Cindy,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Stealing submissions
Warehouse employees losing delivered items, company will not assist and claims they never got it. Tracking clearly shows it was delivered - but the company won't even try to find it. They claim fraud because the UPS receipt is low weight. So why not verify and CHECK THE ACTUAL ITEM DELIVERED.
3 September 2024
Unprompted review
Reply from Decluttr
Hello Izzy,
I’m sorry to learn that your experience was not positive.
When an order shows as delivered, it means the parcel has arrived at a sorting facility as part of a large consignment. Our warehouse team then needs to individually scan and process your item.
Your order did not reach our warehouse hence why a claim had to be filed however the claim was rejected and this was explained to you by our Complaints Department.
I am very sorry to inform you that this is our final decision with regards to this matter. We have investigated and reviewed this case thoroughly and our stance will remain on this occasion.
Please accept our sincerest apologies for the disappointment and upset caused. As we have made our final decision, we will no longer continue to respond.
Thank you for your co-operation and understanding throughout this time.
Kind Regards,
Sandra
Decluttr
The app was easy to navigate and I…
The app was easy to navigate and I received quick responses. Also, payment came through quicker than expected.
16 September 2024
Reply from Decluttr
Hi Tianquay,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
GREAT JOB
I just started to sell DVDs for a friend of mine and so far my experience has been great. I can't think of a better way to make a little extra cash on the side.
18 September 2024
Reply from Decluttr
Hi Sandra,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
Great organization to do business with!
The entire selling process was easy from getting an offer, sending in the phone to getting paid. Everything was handled efficiently and quickly. I've done business with Decluttr a number of times before and have always been very pleased with my dealings with them!
24 September 2024
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
Selling an estate collection
We needed to sell my father in laws collection of over 600 DVDs. You made it an easy process and appreciate your help.
16 September 2024
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
My Decluttr Experience
The site was easy to navigate, customer service was easy to reach and responded quickly. All instructions were easy to follow. I like that all I had to do was pack and ship with no cost to me.
16 September 2024
Reply from Decluttr
Hi Isabella,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
Easy Easy Easy
All I had to do was sit down with my stack of dads and cds, scan them, put them in a box, attach label and send! Money in my account a few days later
5 September 2024
Reply from Decluttr
Hi Valerie,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
The process was very easy
The process was very easy. I have a ton a DVD’s and I needed to do something with them.
15 September 2024
Reply from Decluttr
Hi Patricia,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Recommended
I’ve been using Decluttr for years to sell media I no longer need (DVDs, Blu-rays, games). The service is easy to use and very efficient.
11 September 2024
Reply from Decluttr
Hi Kyle,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
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