Decodo Reviews 1,907

Very bad ip quality.Most of them offline and they are not worth with their price segments.Don't recommend.

Uri best support agent , helped me out with every my question

The service works quite well without issues. I had some authentication problems, but they were resolved within a few minutes.

I purchased the Dedicated Static Residential (ISP) plan, but the IPs
I received were actually datacenter ranges on Tier-1 backbones
(rDNS literally showed "acedatacenter.com"), which defeated the purpose
of buying residential proxies.

I reached out to support and was transferred to Thomas. He took my
findings seriously, didn't push back on the evidence, and replaced the
IPs for free — including a second replacement when one of the new ones
turned out to be IP-blocklisted at Cloudflare. Throughout the chat he
was patient, professional, and straightforward about what was and
wasn't possible (e.g. honestly explaining that support can't filter
by specific ISP provider in real time).

Final pool works as expected. One star off only because the initial
ISP pool quality should have been better out of the box — but the
support experience itself was genuinely excellent.

Trusty Platform with Cooprative support team

their customer support is extremely active.

I've been using Decodo for my ISP residential proxies for several months now, and the support team has genuinely been the standout part of the experience.
I came in as a total proxy newbie, and the team has patiently walked me through everything: the difference between shared and dedicated IPs, how HTTP vs SOCKS vs HTTPS actually work, direct IP setup, foxy proxy troubleshooting, and more. When I accidentally bought the wrong plan, they issued a wallet credit without any hassle. When I upgraded plans and lost my IP list, they reassigned the previous IPs so my Chrome profiles didn't break. When a batch of my IPs got burned, they replaced them at a fair per-IP rate and got me back up and running the same day.

What stands out isn't just that the service works, it's that every single interaction has been patient, clear, and resolution-focused. Even when I was rushing, asking basic questions, or creating my own problems, the team stayed with me until things were actually fixed.

The product is solid. The support is what makes Decodo worth recommending. Five stars, easily.

I purchased a mobile proxy service, but I'm unable to access most websites—only a few like Amazon work. Even Outlook is blocked. When I contacted support, they took a week to respond and asked me to verify my identity. I completed the verification, but Outlook remained inaccessible. Based on my experience, I believe this company is fraudulent. Their website promises that identity verification will restore access to Outlook, but that never happened.

This is my first time using decodo proxies and I can't complain about it. So happy with the service.

Great! The customer service is great.

A quick resolution to my problem, along with polite and friendly service

The AI part of the discussion was my best experience of talking with a AI agent chat. And then the person who took over was also great. And you guys make it easy for people wanting a refund. 100% great. You guys will win !

reat support team! They helped me fix my proxy configuration issue very quickly

Decodo deactivated my account after paying for the service then refused to refund my money. Like after payment they asked me to verify my Identity of which I did, after that they proceeded to deactivate my account then sent me an email that my subscription has expired. I tried to contact them they refused to refund the money and to activate my account.

"I really appreciate the support from Decodo. My initial IP had some issues, but they responded to my request and provided a high-quality replacement right away. Excellent service and very professional!"