I ordered the Chester Hall Stand Shoe Rack. Price was better than elsewhere and came with free delivery. Arrived very quickly, 2 days after placing the order, and packaging was robust. Product is just... See more
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Delivery on time. Lovely TV unit. Nice quality. Easy to build. Wall mounting adjustability was excellent. Instructions mainly straightforward, although they did need some interpretation.
***update*** ***Brilliant customer service very helpful good outcome parts damaged being sent out even though out of stock will be produced extra. Thank you**** Box arrived taped together at o... See more
Company replied
I wasn't sure what to expect from the flat pack furniture I ordered, and was a bit apprehensive about quality, and putting it all together. However, I was pleasantly surprised by the Decortie products... See more
Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Furniture Accessories
- Kitchen Furniture Shop
- Living room shop
Written by the company
We understand that actions speak louder than words, and at Decortie, we prioritize delivering tangible solutions over empty promises. As part of the Customer Satisfaction Team, our commitment is to ensure your experience exceeds expectations. Being human means acknowledging that we might not have covered every aspect of your journey with us. If there's anything we may have missed in enhancing your experience, please don't hesitate to let us know. We believe in finding solutions together. Thank you for choosing Decortie. Decortie UK Customer Satisfaction Team
Contact info
Unit 2 Heaton Court Birchwood, WA3 6QU, Warrington, United Kingdom
- support@decortie.com
- decortie.co.uk
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Fantastic service and products.
Super fast delivery.Easiest flat pack to build ever. Very nice quality and looks stylish and much more expensive than the price paid. I am delighted with my experience with Decortie and wouldn’t hesitate to buy from again.
From placing my order to delivery was…
From placing my order to delivery was great, very quick. It was quick to build, not by me and easy enough. Now, the negative point is, the holes in it for appliances plugs are way too small. We couldn’t even remove the plug as they are fixed. We had to make the holes bigger ourselves. One door hinge was a struggle, but a bit of persuasion sorted it.
The end result is, I love my unit.
Good customer supoort, item was too heavy for the…
Furniture item was not great, the structural support requires improvement however, the customer services was helpful and I value this in a company. I would buy again from the company but perhaps choose the item a bit more wisely.
Fast response
2 problems but fast response and replacement parts sent this is how a Company should react and 10 out of 10 for speed.
Lazena side table
I ordered the Lazena side table in grey. Its a lovely piece and very sturdy. Its actually turned into quite a talking point when friends visit me. They love the style and uniqueness of it.
Although ordered through another company, I am very pleased with it. Found it easy to order and was kept informed of delivery dates etc. All I all would order from this company again, and love all their pieces. Great prices to for unique pieces. Would definitely recommend to friends and family.
Very pleased!
The tables I ordered are just what I wanted.
Were delivered promptly on the date given.
They went together without any problems.
I was not sure about ordering my units…
I was not sure about ordering my units on line but am so glad I did what lovely units and delivery was great
Absolutely disgraceful company to deal…
Absolutely disgraceful company to deal with...goods damaged and had to return!

Reply from Decortie UK
Order 2 large sideboards one lamp table…
Order 2 large sideboards one lamp table and one side table very happy with my purchase good value for money had one faulty hinge I emailed and they replied straight away and posted me a new one out which was I was very happy with
Very bad quality of furniture
Very bad quality of furniture. We ordered a storage unit for hallway. The package turned up all damaged, and one box was open. A lot of wood pieces had chipped edges. The unit is not stable at all.
Ordered through The Range, there was no communication regarding the delivery from Decortie up until the last day.

Reply from Decortie UK
The most fun I've had putting a shelf…
The most fun I've had putting a shelf together and it looks great!
Brought item: Decortie Molly Corner Bookcase 5 Tier White Wall Mounted
I highly recommend this product! it is sturdy and good quality finish.
I especially love how adaptable the bookshelves are to the space. The product is two bookshelves halves. Once you have finished assembling the two bookshelves there are any number of different orientations you can slot the two halves together.
Recommend doing with another person to make it easy to lift and reorientate the halves when you're finished.
Took us 3 hours from unpacking boxes to finished shelf in position and we stopped for plenty of tea in between!
Great designs
Great designs, solid excellent quality furniture, easy to assemble, quick delivery, wish I had a bigger house to accommodate more of their furniture! I have bought 2 sideboards in light mocha, a staggered cupboard, 2 bedside tables and a TV stand.
Superior Product, zero shipping cost
Simple ordering process
Superior product
Competitive pricing and zero shipping cost.
Fantastic buy
Prompt delivery.
4Star or 5Star you decide.
I wanted to give 4star bc their delivery is ridiculously FAST lol, order Wednesday night and got it delivered Friday morning,
Solid quality, both item are exactly shown on there website, but one of them had a tiny bit(wood) missing which is down the bottom and not visible so it doesn’t bother me, but I'm sure they would’ve resolved it, if i were to contacted them
Con: their website is very laggy, bit frustrating
I discovered Decortie through another…
I discovered Decortie through another vendor, originally purchasing the gora Sideboard. As I was so impressed with everything, I came to Decortie to see what I could incorporate as a vinyl table, settling on this peice and again, decortie has delivered. 100% recommend. Thank you, again.
Damaged item issue
Ordered a plant display stand from The Range the item was supplied by Decortie.
On delivery the box was damaged and the wood inside the box is covered in unsightly water marks that do not come off.
I have contacted The Range whe passed the details on with the some of the photographs which caused an issue.
Decortie have come back and said they can't see any damage. Which is clearly there to see.
It has taken since 03.02.25 for the companies involved to sort out the refund. Communication and assistance from The Range was poor.
My refund is now pending.
Decortie have asked me to update the review as they have done everything they can.
The Range have not even acknowledged that there has been any issues apart not even the ones they have created.
Decortie handled my complaint swiftly arranged a refund and let me keep the item.
Very easy to put together
This bedside unit is just as shown, nice and solid and very easy to put together. Only giving 4 stars because I was not kept informed of delivery at all and I found it by accident behind a rose bush in my front garden so I have no idea how long it had been there as I don’t use my front door!
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