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See what reviewers are saying

Rated 5 out of 5 stars

I ordered the Chester Hall Stand Shoe Rack. Price was better than elsewhere and came with free delivery. Arrived very quickly, 2 days after placing the order, and packaging was robust. Product is just... See more

Rated 5 out of 5 stars

Delivery on time. Lovely TV unit. Nice quality. Easy to build. Wall mounting adjustability was excellent. Instructions mainly straightforward, although they did need some interpretation.

Rated 4 out of 5 stars

***update*** ***Brilliant customer service very helpful good outcome parts damaged being sent out even though out of stock will be produced extra. Thank you**** Box arrived taped together at o... See more

Company replied

Rated 5 out of 5 stars

I wasn't sure what to expect from the flat pack furniture I ordered, and was a bit apprehensive about quality, and putting it all together. However, I was pleasantly surprised by the Decortie products... See more

Company details

  1. Home Furniture Shop
  2. Decoration and Interior Design Store
  3. Furniture Accessories
  4. Kitchen Furniture Shop
  5. Living room shop

Written by the company

We understand that actions speak louder than words, and at Decortie, we prioritize delivering tangible solutions over empty promises. As part of the Customer Satisfaction Team, our commitment is to ensure your experience exceeds expectations. Being human means acknowledging that we might not have covered every aspect of your journey with us. If there's anything we may have missed in enhancing your experience, please don't hesitate to let us know. We believe in finding solutions together. Thank you for choosing Decortie. Decortie UK Customer Satisfaction Team


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

98 reviews

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1-star

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Rated 5 out of 5 stars

Fantastic service and products.

Super fast delivery.Easiest flat pack to build ever. Very nice quality and looks stylish and much more expensive than the price paid. I am delighted with my experience with Decortie and wouldn’t hesitate to buy from again.

20 May 2025
Rated 4 out of 5 stars

From placing my order to delivery was…

From placing my order to delivery was great, very quick. It was quick to build, not by me and easy enough. Now, the negative point is, the holes in it for appliances plugs are way too small. We couldn’t even remove the plug as they are fixed. We had to make the holes bigger ourselves. One door hinge was a struggle, but a bit of persuasion sorted it.
The end result is, I love my unit.

20 May 2025
Rated 5 out of 5 stars

Lazena side table

I ordered the Lazena side table in grey. Its a lovely piece and very sturdy. Its actually turned into quite a talking point when friends visit me. They love the style and uniqueness of it.
Although ordered through another company, I am very pleased with it. Found it easy to order and was kept informed of delivery dates etc. All I all would order from this company again, and love all their pieces. Great prices to for unique pieces. Would definitely recommend to friends and family.

6 January 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely disgraceful company to deal…

Absolutely disgraceful company to deal with...goods damaged and had to return!

1 March 2025
Unprompted review
Decortie UK logo

Reply from Decortie UK

Hi Julie,

Thank you for taking the time to share your experience.

We’re really sorry things didn’t go as expected.
Although the damage came from the courier and no photos were provided, we still issued a full refund and offered a free replacement — which you kindly declined.

We always try to make things right, and we’re here if you ever need us again 💛

Rated 5 out of 5 stars

Order 2 large sideboards one lamp table…

Order 2 large sideboards one lamp table and one side table very happy with my purchase good value for money had one faulty hinge I emailed and they replied straight away and posted me a new one out which was I was very happy with

28 February 2025
Unprompted review
Rated 1 out of 5 stars

Very bad quality of furniture

Very bad quality of furniture. We ordered a storage unit for hallway. The package turned up all damaged, and one box was open. A lot of wood pieces had chipped edges. The unit is not stable at all.
Ordered through The Range, there was no communication regarding the delivery from Decortie up until the last day.

1 April 2025
Unprompted review
Decortie UK logo

Reply from Decortie UK

Hi,

We're truly sorry to hear about your experience, and we understand how disappointing this must have been.

We’d like to clarify that we hadn’t received any message from you prior to this review.
However, as soon as we saw your feedback, we reached out to you immediately and offered several resolution options to make things right.

Unfortunately, we haven’t heard back from you yet.
We would really appreciate it if you could get in touch with us so we can assist you further and ensure you’re fully satisfied.

Thank you for your time, and we genuinely hope to hear from you soon 💛

Rated 5 out of 5 stars

The most fun I've had putting a shelf…

The most fun I've had putting a shelf together and it looks great!

Brought item: Decortie Molly Corner Bookcase 5 Tier White Wall Mounted

I highly recommend this product! it is sturdy and good quality finish.

I especially love how adaptable the bookshelves are to the space. The product is two bookshelves halves. Once you have finished assembling the two bookshelves there are any number of different orientations you can slot the two halves together.

Recommend doing with another person to make it easy to lift and reorientate the halves when you're finished.

Took us 3 hours from unpacking boxes to finished shelf in position and we stopped for plenty of tea in between!

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Great designs

Great designs, solid excellent quality furniture, easy to assemble, quick delivery, wish I had a bigger house to accommodate more of their furniture! I have bought 2 sideboards in light mocha, a staggered cupboard, 2 bedside tables and a TV stand.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

4Star or 5Star you decide.

I wanted to give 4star bc their delivery is ridiculously FAST lol, order Wednesday night and got it delivered Friday morning,

Solid quality, both item are exactly shown on there website, but one of them had a tiny bit(wood) missing which is down the bottom and not visible so it doesn’t bother me, but I'm sure they would’ve resolved it, if i were to contacted them

Con: their website is very laggy, bit frustrating

20 February 2025
Rated 5 out of 5 stars

I discovered Decortie through another…

I discovered Decortie through another vendor, originally purchasing the gora Sideboard. As I was so impressed with everything, I came to Decortie to see what I could incorporate as a vinyl table, settling on this peice and again, decortie has delivered. 100% recommend. Thank you, again.

17 February 2025
Rated 3 out of 5 stars

Damaged item issue

Ordered a plant display stand from The Range the item was supplied by Decortie.

On delivery the box was damaged and the wood inside the box is covered in unsightly water marks that do not come off.

I have contacted The Range whe passed the details on with the some of the photographs which caused an issue.

Decortie have come back and said they can't see any damage. Which is clearly there to see.
It has taken since 03.02.25 for the companies involved to sort out the refund. Communication and assistance from The Range was poor.
My refund is now pending.

Decortie have asked me to update the review as they have done everything they can.

The Range have not even acknowledged that there has been any issues apart not even the ones they have created.

Decortie handled my complaint swiftly arranged a refund and let me keep the item.

4 February 2025
Unprompted review
Rated 4 out of 5 stars

Very easy to put together

This bedside unit is just as shown, nice and solid and very easy to put together. Only giving 4 stars because I was not kept informed of delivery at all and I found it by accident behind a rose bush in my front garden so I have no idea how long it had been there as I don’t use my front door!

22 January 2025

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