Bought dumbbell set A set is defined as 2 That implication was defined when ordered One set was delivered I have tried phone calls but cannot get a response Please resolve
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I cannot write a review as experience is in going. Received massager within reasonable time frame no complaints. Opened and used for 5 minutes and it began to sound like a jet taking off and then qui... See more
Reached out to company after filing a BBB and a paypal dispute, asking to please send return labels. Emailed them 9 times. They responded after a usual 5+ day, or so much longer, wait with "why do you... See more
I ordered dumbbells and canceled the order in less than an hour. I received an email saying they were evaluating my request. I sent several emails for four days, NEVER to receive another response. 5 w... See more
Company details
Written by the company
We love hearing your feedback! Here at Deep Muscles Massager nothing means more to us than providing you with the customer service you truly deserve. Please call at below mentioned contact details for queries, complaints regarding any purchase made via deepmusclesmassager.com
Contact info
United States
- info@deepmusclesmassager.com
- deepmusclesmassager.com
1.4
Bad
221 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Every picture showed a set a dumbells
Every picture showed a set a dumbells. I showed up almost a month after I ordered and it only had one. It was a Christmas present that didn't come for Christmas and it wasn't what I expected
5 January 2023
Very poor customer service!
16 November 2022
DO NOT BUY FROM THIS COMPANY
I was not able to ever receive tracking from this company. It was to bw shipped before the holidays and did not arrive on time. The tracking came the first week of January after I bought another set. ( these were not even a weight set, charged double for 1 weight only) They do not answer emails, the phone number is non working ( straight to voice-mail or busy) DO NOT BUY FROM THIS COMPANY
16 December 2022
Very poor (nonexitance) customer…
Very poor (nonexitance) customer service.
Item that was supposed to be delivered in 2 to 5 days, arrived in 15 days.
5 January 2023
Received my massage gun
Received my massage gun, and it doesn’t hold a charge. Can’t get it to work and would like a refund.
25 December 2022
I ordered 2 of these and gave both as…
I ordered 2 of these and gave both as gifts one worked and the other did not. I have emailed 3 times and every time I try to call the phone number it is busy. It has been over a week since I tried to contact and no one has responded. So frustrated with this company and the lack of customer service.
2 December 2022
IT DOES NOT WORK
5 December 2022
Reached out to company after filing a…
Reached out to company after filing a BBB and a paypal dispute, asking to please send return labels. Emailed them 9 times. They responded after a usual 5+ day, or so much longer, wait with "why do you want to return?" And then being ignored, so items were refused. Buyer beware.
9 November 2022
Product did not work at all!!
Product did not work at all!!! Cheap flimsy controller and parts. Packaging was horrible, just a ball of tape.
9 November 2022
You did not deliver my package!
You did not deliver my package!! You now have it return to sender!! Tracking number below. Please deliver my package!!
420975029274890109524025692703
26 October 2022
Wish I could give zero stars
Wish I could give zero stars. False advertising and misleading the consumer. I am pursuing legal action with the Federal Trade Commission.
30 September 2022
This company is plain fraud
This company is plain fraud. They won’t send products and won’t abide by return policies. Do not get caught in this scam.
21 September 2022
Unprompted review
Still did not receive my product
I am getting frustrated by keep getting reviews and have not received my product.
16 September 2022
guys contact me please i never received…
guys contact me please i never received the package
9 September 2022
SHAMELESS SCAM
Do not ever purchase from them. They shipped me a dysfunctional product that I gave as a Christmas gift. I immediately reached out for a return, they've been missing for months at a time and 8 months later respond saying that I am outside their 30-day return policy and unable to receive a refund. Unbelievable.
6 September 2022
Unprompted review
Website is misleading
Website is misleading. A picture of a SET of dumbbells - with a price of “$199” next to it. And then they only shipped a SINGLE dumbbell. Plus a lot of “phony” endorsements to make them seem LEGIT. Lots of complaints with Better Business Bureau. 0 communication. Impossible to reach.
1 September 2022
I didn't receive the product tried…
I didn't receive the product tried reaching out to the company through emails calls and no response
26 August 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.