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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and ability to make them feel comfortable and at ease. Many highlight the personalized approach, where staff genuinely listen to concerns and provide honest, clear explanations about treatments and expected outcomes, without any pressure to upsell. The quality of service and results are frequently described as outstanding, with many people expressing satisfaction with their improved appearance and renewed confidence. However, some customers were dissatisfied with specific experiences, noting concerns regarding the approach to certain procedures, with some customers expressing dissatisfaction with the results and the methods used, such as the absence of ultrasound guidance. Additionally, a few people mentioned encountering unprofessional communication and a lack of attentiveness from certain staff members, particularly regarding patient care.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's... See more

Service

Clients share positive opinions on service, consistently praising the high standards of care and outstanding... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the results of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the staff for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first-timer for aesthetics, I felt unsure about my options and where to begin to achieve my goals. Dr. Arreni was absolutely amazing, she took the time to really listen, understand my concerns,... See more

Rated 5 out of 5 stars

I had an amazing experience at Define Clinic! Teuta was absolutely incredible — she explained every step clearly, was honest about what to expect, and made me feel completely at ease throughout the wh... See more

Rated 5 out of 5 stars

DR ARRENI is literally the best!!!! Shes not only insanely skilled with a needle but also hilarious and down-to-earth and puts me at ease everytime I’ve had treatment. Always takes time to talk throu... See more

Company replied

Rated 5 out of 5 stars

Dr Arreni is incredible! I was really nervous about getting any kind of treatments as i still wanted to look super natural however i am now addicted to small tweaks! Dr Arreni listens and takes on boa... See more


Company details

  1. Plastic surgery clinic

Information provided by various external sources

A new concept in facial aesthetics and cosmetic dentistry.


Contact info

4.8

Excellent

TrustScore 5 out of 5

335 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Superb customer service

Great experience. Starting from booking my appointment with the receptionist to helping me with the technical glitch to my online appointment with Dr Paige, all was superb. Fantastic customer service. I have not had a treatment yet but will highly recommend the clinic for how comfortable they make their clients. 5 stars !!

26 April 2022
Unprompted review
Rated 5 out of 5 stars

Paige At Define Clinic is the most…

Paige At Define Clinic is the most wonderful and helpful practitioner I have ever came across. I have had a Coolsculpting done with her and can highly recommend her professional and honest approach. Paige is highly experienced , caring and have the safety of the patient as her highest priority.

24 April 2022
Unprompted review
Rated 5 out of 5 stars

Amazing results with Dr Berisha!

I had Botox treatment for the first time ever back in 2021, with Dr Teuta Berisha. I have since gone back twice for a top-up and will remain a loyal client of hers. I am very picky and (understandably) selective with my face, but Dr Berisha made me so comfortable and her attention to detail is to be praised. She is a perfectionist and really cares for her clients. I’m really pleased with the results. I couldn’t recommend her enough!

24 April 2022
Unprompted review
Rated 5 out of 5 stars

Dr Benji Dhillon is just amazing!

Dr Benji Dhillon is just amazing!
I have always said I would never any filler in my face… as I’m too nervous!
I have always looked after my skin and have regular facials and non invasive treatments, however the last 12 months I have been unhappy with lines around my mouth.. I have admired friends that have procedures but always thought it wasn’t for me. After a friend visited Dr Benji, I saw her results, I was so impressed.
I made an appointment and asked if I could have my consultation and treatment on the same day….. Pamela who made my appointment was just lovely and put me at ease, I knew if I didn’t do both on the same day, I probably wouldn’t return!
On the day of my treatment from the moment I walked in I knew I had made the right decision.
Dr Benji is lovely, told me I would walk out still looking like me, just refreshed.
He was so right the whole experience was amazing. Everything he said about the after treatment was so correct….. I am just over a week since my treatment and absolutely thrilled with my results.
My only regret is I didn’t visit sooner!
I am 54 and if like me you are undecided….. just do it….. you will have no regrets!

13 April 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

I had a wonderful experience at Define clinic; the staff is always helpful, attentive, and friendly. I cannot recommend Dr. Benji Dhillon highly enough, and so grateful for his professional skills and advice. My results from dermal filler and botox injections have never been as good as they do when I see Dr Dhillon, and I could notice visible improvement from all treatments I had at Define clinic.

7 April 2022
Unprompted review
Rated 5 out of 5 stars

Dr Arreni is amazing

Dr Arreni is amazing! She made me feel super comfortable and gave me great advice on what the treatment would entail and what I could expect. I’m on medication, which Dr Arreni knew all about and gave me info on how this could effect my treatment, which put me at ease. I am so so happy with the outcome of my treatment and cannot stop looking at myself in the mirror!

6 April 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic company and service!

Blown away with how comfortable I felt! After thinking about the procedure for a long time and after lots of research I’m so happy I chose define clinic! Thank you for making the whole process comfortable, reassuring and relaxed!

6 April 2022
Unprompted review
Rated 5 out of 5 stars

The staff at Define clinic were…

The staff at Define clinic were friendly courteous and explained the procedure in great detail . I had lost part of a front tooth bonding and Dr Shabri fixed it beautifully!!
I would highly recommend the Define clinic
Linda K

3 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent clinic

I’m very happy with the treatment I had with Dr Dhillon, he explained everything in full detail and I’m extremely happy with the results. All the team at Define made me feel very welcome and I would highly recommend this clinic.

29 March 2022
Unprompted review
Rated 5 out of 5 stars

The Define Clinic is the only place I…

The Define Clinic is the only place I trust to go-to for any treatments. I know that I will be in safe hands, and will be given honest information about the treatment I am having. I find the fees are reasonable, and all of the staff are polite and helpful. I can highly recommend Dr. Dhillon and The Define Clinic.

29 March 2022
Unprompted review
Rated 5 out of 5 stars

Incredible coolsculpting results!

I work out regularly and watch what i eat, however was unable to direct my weight loss where I wanted to! I decided to try Coolsculpting and am so happy with my results. I had a consultation with Paige at the clinic, who ensured I was well informed of the risks and what the procedure involved.

The clinic was clean and luxurious and I was able to catch up on Netflix whilst I had my treatment. The post treatment massage on the area was my least favourite part but nothing I couldn't handle.

I am 12 weeks post treatment and couldn't be happier. I have given permission for my photos to be used so if you are sceptical please ask to see them! You will not be disappointed!

28 March 2022
Unprompted review
Rated 5 out of 5 stars

Cool Sculpting - Paige…

Had Cool Sculpting treatment with Paige - extremely professional and thorough. After care and service is exemplary cannot thank Paige enough for her patience Define Clinic is definitely highly recommended

25 March 2022
Unprompted review
Rated 5 out of 5 stars

First class service

Professional and friendly, I saw Ashleigh who couldn't be more charming. She clearly knows her stuff and put me at ease immediately. If I ever look for further treatments I will be returning to Define.

24 March 2022
Unprompted review
Rated 5 out of 5 stars

Great

Great, knowledgeable staff. Priced in-line with expectations, based on the tweakment guide. Only part way through my treatment but so far so good.

22 March 2022
Unprompted review
Rated 5 out of 5 stars

A five star review for five star…

A five star review for five star treatment.
I've just started going to Define and I've decided to have a number of treatments. So far, I'm very pleased with the results. On top of this, every single member of staff is so welcoming, professional and at the top of their game. It's not very affordable, but you get what you pay for!

19 March 2022
Unprompted review

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