Defy Medical Reviews 

3,935
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable and attentive, often providing personalized care and clear explanations. Many people highlight the exceptional customer service, noting that providers listen carefully and ensure patients feel heard without being rushed. The overall service and user experience are described as professional, efficient, and easy, with tailored treatment plans. However, some customers also noted challenges with prescription fulfillment, including delays and issues with medication alignment or delivery. A few other people also felt that administrative processes, such as updating account information, were sometimes inefficient or led to frustration.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, attentiveness, and... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the thorough,... See more

User experience

Reviewers highlight positive aspects of user experience, often praising the thorough, educational, and... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with health... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am grateful for Defy. Instead of gatekeeping care and getting tangled up in red tape, Morgan works with me to accomplish a tailor made plan of care that meets my needs. I appreciate the fact that th... See more

Company replied

Rated 5 out of 5 stars

So happy I switched to Defy. They listen to you. They don’t gatekeep medications. They know that women naturally produce testosterone along with estrogen and progesterone, so they are happy to prescri... See more

Company replied

Rated 5 out of 5 stars

I’ve been a patient at Defy Medical for almost four years, and Jill has been the person I’ve worked with the entire time. She’s honestly been great. Talking about personal medical stuff isn’t ea... See more

Company replied

Rated 5 out of 5 stars

Janel was absolutely amazing — she truly listened to my goals, gave honest feedback, and was real and personal throughout the process. I never felt like I was just getting a cookie-cutter approach;... See more

Company replied


Company details

  1. Clinic
  2. Doctor
  3. Mental Health Services
  4. Women's Health Clinic
  5. Pain Management Doctor
  6. Specialised Clinic

About Defy Medical

Written by the company

Learn About Our Clinic
Meet our Care Team
TRT for Men
BHRT for Women


Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.

Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections

Feel Better with Defy Medical.

Written by the company

Convenient and customized care.
We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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4.8

All reviews

(3,935)

240 reviews in the last 12 months

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Rated 5 out of 5 stars

Thorough

Thorough, insightful, and helpful televisit. Didn't feel rushed, we spoke in terms I comprehended and she listened well. Overall great visit.

10 June 2026
Defy Medical logo

Reply from Defy Medical

We're so happy you had a great televisit! We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Mike is the best

Mike is the best. Very thoughtful and thorough visit. Defy continues to be an excellent provider.

11 June 2026
Defy Medical logo

Reply from Defy Medical

Thanks so much for the thoughtful review!

Rated 3 out of 5 stars

10 minutes late to call

10 minutes late to call. bad connection when on it. been a couple days and im still waiting for the follow up call so i can purchase the TRT he recommended.

11 June 2026
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Reply from Defy Medical

Hi Kevin, thank you for sharing this feedback. We apologize for the delay and connection issues during your call. Our managers have been alerted and are looking into this now. A member of our team will be in touch to help with next steps.

Rated 5 out of 5 stars

Doctor was very helpful and understanding!

Doctor went over everything with me and discussed together our plan for my health. It wasn't a doctor telling me what I should or shouldn't do. I felt like I had a say in my treatment which is very new and different from the care I have received for most of my life. I am very excited to start my treatment plan! I love they have a contact phone number for their patients.

10 June 2026
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Reply from Defy Medical

Heather, thank you so much for this thoughtful and heartfelt review. We appreciate the kind words. We are in your corner the whole way!

Rated 5 out of 5 stars

2nd r

Ben was very helpful as well as other key staff members

10 June 2026
Defy Medical logo

Reply from Defy Medical

So glad to hear it! Thanks for the great review!

Rated 5 out of 5 stars

I felt heard and understood

Demaris listened to what has been going on with me as a reaction to injections, discussed options and suggested I try the gel to see if that had less side effects. I appreciated how attentive she was

10 June 2026
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Reply from Defy Medical

So glad to hear it! Thanks for the great review!

Rated 5 out of 5 stars

Very easy to discuss personal matters.

The doctor was very professional and also made me feel comfortable talking about private matters. I would recommend him to anyone that may be embarrassed or feel anxious about receiving treatment.

8 June 2026
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Reply from Defy Medical

Thanks so much for this thoughtful feedback. It means a lot to us. Keep up the great work.

Rated 5 out of 5 stars

Thorough and knowledgeable treatment plan!

Michelle was very thorough and provided a lot of detail around my specific situation and treatment options. I left the meeting with a sense of comfort that Defy is going to be a great provider and closely manage my specific treatment needs.

6 June 2026
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Reply from Defy Medical

We love receiving feedback like this. Keep up the great work!

Rated 5 out of 5 stars

Robin is impressive!

Robin was the only person who went over my blood labs with me! She had good suggestion to help me either medication and dosage. She reminded me about how important fiber and probiotics.
I would want to talk with her again! She left me thinking she cared and she looked at my labs before we chatted! I haven’t felt that way in the past! She is a keeper! Thank you Robin!

7 June 2026
Defy Medical logo

Reply from Defy Medical

Thank you so much for this extremely thoughtful feedback. It means everything to us. Keep up the great work!

Rated 5 out of 5 stars

Nurse practitioner listened to me

Nurse practitioner listened to me, was thorough when reviewing my bloodwork. She took time to discuss and explain and I never felt she was rushing to get out of our meeting. I was the priority, my health was the priority.

5 June 2026
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Reply from Defy Medical

Thanks so much for the thoughtful feedback. Keep up the great work!

Rated 5 out of 5 stars

Good experience

Friendly, knowledgeable, open to suggestions and provided a sound plan.

5 June 2026
Defy Medical logo

Reply from Defy Medical

That's what it's all about. Keep up the great work!

Rated 5 out of 5 stars

Ben continues to impress.

Ben is professional, engaging and cares about his patients. He must have the memory of an elephant or take truly comprehensive notes because he seems to remember everything. I couldn’t ask for more in a care provider.

5 June 2026
Defy Medical logo

Reply from Defy Medical

Jacob, what a wonderful and thoughtful review. We are so fortunate to have patients like you. Keep up the great work.

Rated 5 out of 5 stars

Great recommendations

Great recommendations, expansive knowledge and deeply understood my level of health and guidance on next steps!

5 June 2026
Defy Medical logo

Reply from Defy Medical

We love to hear that. Keep up the great work!

Rated 5 out of 5 stars

One of the best medical consultations

Had such a great consultation experience with Michelle! Extensibly knowledgable in the field, felt heard with my concerns and was able to analyze my results one by one and give awesome advice when it comes to healing. I had a lot of questions and she delivered on every one, assisting with care & kindness. We even shared common experiences based on our daily health & it felt nice to be validated in my current process as well as how to optimize my health better going forward. As a person that already does a lot of prior research with regards to health & supplements, I was able to learn a lot from Michelle. Thank you so much!!

10/10 would definitely recommend to a friend!

6 June 2026
Defy Medical logo

Reply from Defy Medical

Wow, what a fantastic and truly thoughtful review. This means a lot to us, it really does, and we will share it with the team. We are so fortunate to have patients like you. Keep up the great work.

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