Defy Medical Reviews 

3,928
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable and attentive, often providing personalized care and clear explanations. Many people highlight the exceptional customer service, noting that providers listen carefully and ensure patients feel heard without being rushed. The overall service and user experience are described as professional, efficient, and easy, with tailored treatment plans. However, some customers also noted challenges with prescription fulfillment, including delays and issues with medication alignment or delivery. A few other people also felt that administrative processes, such as updating account information, were sometimes inefficient or led to frustration.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, attentiveness, and... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the thorough,... See more

User experience

Reviewers highlight positive aspects of user experience, often praising the thorough, educational, and... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with health... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am grateful for Defy. Instead of gatekeeping care and getting tangled up in red tape, Morgan works with me to accomplish a tailor made plan of care that meets my needs. I appreciate the fact that th... See more

Company replied

Rated 5 out of 5 stars

So happy I switched to Defy. They listen to you. They don’t gatekeep medications. They know that women naturally produce testosterone along with estrogen and progesterone, so they are happy to prescri... See more

Company replied

Rated 5 out of 5 stars

I’ve been a patient at Defy Medical for almost four years, and Jill has been the person I’ve worked with the entire time. She’s honestly been great. Talking about personal medical stuff isn’t ea... See more

Company replied

Rated 5 out of 5 stars

Janel was absolutely amazing — she truly listened to my goals, gave honest feedback, and was real and personal throughout the process. I never felt like I was just getting a cookie-cutter approach;... See more

Company replied


Company details

  1. Clinic
  2. Doctor
  3. Mental Health Services
  4. Women's Health Clinic
  5. Pain Management Doctor
  6. Specialised Clinic

About Defy Medical

Written by the company

Learn About Our Clinic
Meet our Care Team
TRT for Men
BHRT for Women


Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.

Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections

Feel Better with Defy Medical.

Written by the company

Convenient and customized care.
We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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4.8

All reviews

(3,928)

230 reviews in the last 12 months

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Rated 5 out of 5 stars

Lauren was great!

Lauren listened to everything. She was very thorough!

19 September 2025
Defy Medical logo

Reply from Defy Medical

We love to hear this! Thanks for the great feedback.

Rated 5 out of 5 stars

Marisa is amazing!

Marisa is amazing! She is intelligent and compassionate. She truly cares about her patients. I am so thankful for her!

17 September 2025
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Reply from Defy Medical

We appreciate you taking the time to share your kind words. We are so happy to hear that you had such a positive experience with Marisa and that you felt cared for!

Rated 5 out of 5 stars

Lauren Page is an exceptional…

Lauren Page is an exceptional clinician. She gave my appointment plenty of time for discussion and questions and I highly recommend her and will request to see her for my own future appointments.

17 September 2025
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Reply from Defy Medical

We're happy to hear that you had such a positive experience with Lauren! We appreciate your kind words regarding the thorough care you received and thank you for your great review.

Rated 5 out of 5 stars

Melissa listened to my all my concerns…

Melissa listened to my all my concerns and answered all my questions.

15 September 2025
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Reply from Defy Medical

We're happy to hear that Melissa addressed your concerns and answered your questions thoroughly. Thank you for your positive feedback!

Rated 4 out of 5 stars

He was very through understood my needs…

He was very through understood my needs and offered practical solutions. I do think he could have been a tiny bit more thorough to talk me through the prescriptions (how to inject, sighs to watch out for etc) but overall very pleased

15 September 2025
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Reply from Defy Medical

We are glad to hear that you had a great consultation. Thanks so much for the thoughtful feedback. Feel free to reach out and we will be more than happy to go over any unanswered questions with you!

Rated 5 out of 5 stars

Beth was very helpful

Beth was very helpful! Answered all my questions and was very professional. :) Thanks!

11 September 2025
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Reply from Defy Medical

We love to hear that. Thanks for the glowing review!

Rated 5 out of 5 stars

Great Service

Marisa takes her time and listens, plus addresses your concerns and want to truly help you get to a place with your hrt is working for you.

11 September 2025
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Reply from Defy Medical

This is fantastic to hear and the kind of feedback we love! Thank you for sharing your great experience with us.

Rated 5 out of 5 stars

Morgan was great

Morgan was great, very easy to talk to you. She was very knowledgeable with the questions I had.

9 September 2025
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Reply from Defy Medical

We're happy to hear that you found the conversation easy and informative with Morgan. We appreciate you taking the time to share your positive experience with us!

Rated 5 out of 5 stars

Everything is going good

Everything is going good. Thank you.im very happy with the treatment from Defy.

9 September 2025
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Reply from Defy Medical

We love to hear that. Thanks for the great feedback!

Rated 5 out of 5 stars

Respectful - efficient

Respectful. Recognized my previous medical history. Heard my wishes to go in a different treatment direction from what I had been doing previously because of my concerns about poor service from a previous provider at a different company.

10 September 2025
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Reply from Defy Medical

We appreciate you sharing your experience. We're happy to hear that you felt respected and that we acknowledged your medical history and treatment preferences. Thank you for your feedback.

Rated 5 out of 5 stars

Dr. Caulkins

Dr. Caulkins was extremely easy to discuss all issues with and explain everything discussed so it was easily understandable.

4 September 2025
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Reply from Defy Medical

We're happy to hear that you felt comfortable discussing your issues. We appreciate your feedback on the clear explanations that Dr. Caulkins provided during your visit.

Rated 5 out of 5 stars

Very positive experience!

Megan was very informative and helpful! I appreciated the options presented to me for HRT. She was very personable !

3 September 2025
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Reply from Defy Medical

We're happy to hear that you found the information helpful and appreciated the HRT options presented by Megan. We are so glad that you had a great, personal experience!

Rated 5 out of 5 stars

Thankful for Dr Saya and his team

Dr Saya is knowledgeable regarding hormone therapy and very thorough. He is very kind and easy to talk to. I feel so much better since he has regulated my thyroid and sex hormones. All of my labs have improved dramatically. My PCP and my cardiologist are both impressed with my improved health.

5 September 2025
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Reply from Defy Medical

We're happy to hear that you had such a positive experience working with Dr. Saya! It's wonderful to know that you and your other doctors are noticing the positive results. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Morgan was great

Morgan was great. Very knowledgeable and thorough. So far every interaction I’ve had with someone at Defy has been great.

3 September 2025
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Reply from Defy Medical

We're happy to hear that you found Morgan to be so knowledgeable and thorough! We appreciate your positive feedback regarding your interactions with our team.

Rated 5 out of 5 stars

Good experience as usual

My provider is always thorough with her questions and takes time to listen to my concerns

4 September 2025
Defy Medical logo

Reply from Defy Medical

So glad to hear it. Thanks for the great feedback!

Rated 5 out of 5 stars

Dr. Calkins

Easy to talk and relate to. I felt like Dr. Calkins really cared about me during our time together.

2 September 2025
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Reply from Defy Medical

We love receiving feedback like this. Thanks for sharing and keep up the great work!

Rated 5 out of 5 stars

My new provider Michael’s extraordinary…

My new provider Michael’s extraordinary knowledge, understanding, and expert advice is an experience I haven’t gotten from other clinics. I feel like I’m finally in good hands now.

31 August 2025
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Reply from Defy Medical

We're happy to hear that you feel supported and well-cared for. It's wonderful to know the care provided has made such a positive difference for you. Thank you for sharing!

Rated 5 out of 5 stars

Ben is extremely smart and…

Ben is extremely smart and knowledgeable
He always answers all questions accurately
Ben has changed my life. Because of Ben and the medications he helped me with I feel the best I have felt in more than 12 years
Increased stamina, strength, very good mood all the time, increased cognitive function. Ben is a life changer.

9 July 2025
Defy Medical logo

Reply from Defy Medical

We're happy to hear that the support you received from Ben has had such a profoundly positive impact on your life. It's wonderful to know you're feeling better than you have in years, and we appreciate your feedback.

Rated 5 out of 5 stars

Attentive and thorough

She listens and really takes in everything I have to say. She helps find solutions that are within my budget. I love her approach to the "just because its normal doesn't mean its normal"

28 August 2025
Defy Medical logo

Reply from Defy Medical

We're happy to hear that you feel heard and supported. It's wonderful to know Morgan's approach helps find solutions that align with your needs. Thank you for your positive feedback!

Rated 5 out of 5 stars

Knowledge of topic

Knowledge of topic, communication, questions answered

29 August 2025
Defy Medical logo

Reply from Defy Medical

We're happy to hear that our expertise and communication met your needs, and that we answered your questions well. Thanks!

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