Great platform, easy to use I’ve had a very good experience so far. The platform is simple, fast and intuitive. The only thing that could be improved is the deposit process — it always takes aro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great, so far no issues (just about a year since I joined). Prices are good (but do remember to do your research about which ETFs are currently no-fees, etc) Would recommend, good interface, enough... See more
Good platform, and very good prices, especially in Switerland. A few improvement areas to my opinion: - Transferring money from your standard bank account often goes wrong, and the money goes mi... See more
Company replied
Brilliant! Excellent for basic investing, low fees, easy to use. Overall, Best Platform I tried. Less Brilliant is the GUI if you want to try to buy CDF, Bonds & Certificate due to of lack of... See more
Company replied
Company details
Written by the company
Founded in 2008 in Amsterdam, DEGIRO has grown into one of Europe’s largest and most trusted online brokers. Today, over 3 million clients across 16 European countries rely on our high performance platform to invest globally at low cost. Investors can access more than 45 markets across 30 countries and a wide range of investment products, including stocks, ETFs, bonds, options and futures. In several markets such as the Netherlands, Spain, France, Germany, Italy, Ireland, Portugal and Greece, clients can also invest in crypto. This allows investors to build diversified portfolios in a single account. Our platform combines innovative trading technology with personal customer support by phone and email in local languages. Whether you are a beginner or an experienced investor, you can benefit from clear pricing, reliable tools and a smooth investing experience. As part of flatexDEGIRO Bank SE (ISIN: DE000FTG1111, Ticker: FTK), we combine innovative, user-friendly technology with the scale and financial stability of a leading European brokerage infrastructure. Our commitment to value, reliability and service quality has been recognised with more than 100 international awards. DEGIRO continues to empower investors by providing efficient, transparent and user friendly solutions that help them achieve their financial goals with confidence. Investing involves risk of loss. This is not investment advice.
Contact info
Rembrandt Tower - 9th floor Amstelplein 1, 1096 HA, Amsterdam, Netherlands
- +41435086329
- kundenservice@degiro.ch
- degiro.ch
4.5
Excellent
379 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DEGIRO
Dear Nico, Thank you for your kind message! We will do our utmost to keep it up. Kind regards, DEGIRO
Reply from DEGIRO
Hello Algirdas, Thank you for the 5-star review. We greatly appreciate it! Kind regards, DEGIRO
So happy from DeGiro
So happy from DeGiro, their online webservice, and the app are really good.
Very good and helpful customer support.
2 August 2022
Unprompted review
Reply from DEGIRO
Dear Rod, Thank you for your kind message! We will do our utmost to keep it up. Kind regards, DEGIRO
Best platform around imo
Best platform around imo, and I love the automatically generated tax report I get every year, cause it makes it so much easier to fill out my tax papers.
28 June 2022
Unprompted review
Reply from DEGIRO
Dear Michael, Thank you for your kind message! We will do our utmost to keep it up. Kind regards, DEGIRO
Great experience with Degiro as my first trading platform
Great experience, serious company with a lot of safety for new retail investors. Fast and accurate processing of buy and sell orders and great range of products available worldwide.
13 June 2022
Unprompted review
Reply from DEGIRO
Dear Doryan,
We are happy to read about your experience! We are working hard to continuously deliver quality services.
Kind regards, DEGIRO
It could have been great.
This is the kind of answer you get when you want to put a trailing stop order: "A Market order in this product can currently only be used up to an order size of 41. For larger orders, we only allow orders with specified limit price."
There are so many limitations that you are not aware of before hitting into them, that it becomes increasingly frustrating.
27 May 2022
Unprompted review
Reply from DEGIRO
Hello Enrico,
Thank you for sharing your review! Apologies for our late response. We are happy to explain it to you. As a financial service provider, we have a legal duty of care. In order to fulfil this duty of care, our risk management department determines a bandwidth for all products that you can trade on our platform, within which orders may be sent to the stock exchange. The reason for this is, among other things to prevent or limit the reversal of incorrect transactions afterwards.
Requests to extend and/or loosen all limits cannot be processed by us, unless this is justified on the basis of the last traded price according to our risk management department. We monitor this on an ongoing basis. Finally, we can inform you that we are doing everything we can to limit the delays and inconveniences that clients experience in updating bandwidths. If you think that something is not right in an order you want to enter, please contact us by e-mail or telephone. Our colleagues at the Service Desk are the only ones who can look into your personal account if necessary: customers@degiro.ch
Regards,
DEGIRO
I’m with Degiro for a while now and…
I’m with Degiro for a while now and everything works excellent. For now, I do only minor investments, this will surely change in the future, because I gained the necessary confidence in using the site, the app and the customer support, all successfully.
20 May 2022
Unprompted review
Reply from DEGIRO
Dear Matei, We are happy to read about your experience! We are working hard to continuously deliver quality services. Should you have any questions, just contact our Service Desk. Kind regards, DEGIRO
Great portal
Great portal. User friendly and it has all information you need.
20 May 2022
Unprompted review
Reply from DEGIRO
Hi Eduardo,
Thank you for sharing your kind review with us here. We are glad to read you appreciate our platform!
Kind regards,
DEGIRO
As a beginner experience it's very…
As a beginner experience it's very handy to work from the mobile app which offers a lot of functionality.
14 May 2022
Unprompted review
Reply from DEGIRO
Hello Murad!
We are glad to read about your experience! We work hard to continuously provide quality services. Thank you for taking the time to share your review with us.
Kind regards, DEGIRO
Excellent trading experience
10 May 2022
Unprompted review
Reply from DEGIRO
Dear A.,
We are happy to read about your experience! We are working hard to continuously deliver quality services.
Kind regards, DEGIRO
Great Broker, just one thing...
I am satisfied with DEGIRO. Great Broker, easy to use and its customer service is good.
I would rate 5 stars when I am going to be able to set the Target Price at anytime (not only when is getting close to that price).
14 April 2022
Unprompted review
Reply from DEGIRO
Dear Kevin,
Thank you for your review! We appreciate your feedback and will take it into serious consideration.
Kind regards,
DEGIRO
Easy to use
I am happy with the functionality and the overall look and feel. A lot of information is available and it is easy to use.
However en improvement would be a tax statement for Switzerland.
1 April 2022
Unprompted review
Reply from DEGIRO
Dear Daniel,
Thank you for your 5-star review! We thank you for taking the time to share this with us. We appreciate your feedback and will take it into serious consideration.
Kind regards,
DEGIRO
Easy to use platform with people ready…
Easy to use platform with people ready to give you help at any time !
24 March 2022
Unprompted review
Reply from DEGIRO
Dear Ottavio,
Thank you for your kind message! We will do our utmost to keep it up.
Kind regards, DEGIRO
Indeed a good service with low costs.
Indeed a good service with low costs.
Only a few unabilities or connection problem within 2 years.
For warrants traders not many possibilities, far less than UBS for example.
All in one, a very good platform for shares in US and Europe markets
22 February 2022
Unprompted review
You get what you pay for
DEGIRO is excellent regarding costs. There are obviously some disincentives transferring positions to other brokers and reaction times that are not as short but: you know what you came for and this is what you get.
1 February 2022
Unprompted review
Reply from DEGIRO
Hello Thorsten,
Thank you for sharing your positive and honest review with us here. We will take your feedback into consideration of course.
Kind regards,
Team DEGIRO
I'am Happy but still too improve.
Brilliant! Excellent for basic investing, low fees, easy to use. Overall, Best Platform I tried.
Less Brilliant is the GUI if you want to try to buy CDF, Bonds & Certificate due to of lack of Information. The improvement I would suggest are.
1. Better Customer Support. It takes month???
2. More Notice capability (Remove limitation)
3. Larger Products suite whit more Info & Details (Links) also with Bonds and titles outside of Germany (US / CH)
4. Currency looses due to mistake of DEGIRO should not be charged at customer.
5. Would be nice if I could keep funds and Reference account in the main currency at degiro without negative interests up to a reasonable limit.
6. Luxurious improvement would be free ETF and a tax statement for Switzerland.
31 January 2022
Unprompted review
Reply from DEGIRO
Hello Arnaldo!
Thank you for sharing your review with us here. We also appreciate you sharing some important feedback points. We will certainly take this in to consideration for future improvements. Please note that you can also share you feedback with us via the menu in the app.
Kind regards,
Team DEGIRO
Reply from DEGIRO
Hello Pratheep,
Thank you for sharing your positive review with us here.
Kind regards,
Team DEGIRO
Reply from DEGIRO
Hello Alex,
Thank you for sharing your feedback with us here!
Kind regards,
Team DEGIRO
Quick and easy
Quick and easy. Love the questionnaires you need to answer before you can access some of the more complex financial products.
27 December 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.