DEGIROReviews 

379
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Great platform, easy to use I’ve had a very good experience so far. The platform is simple, fast and intuitive. The only thing that could be improved is the deposit process — it always takes aro... See more

Company replied

Rated 5 out of 5 stars

Great, so far no issues (just about a year since I joined). Prices are good (but do remember to do your research about which ETFs are currently no-fees, etc) Would recommend, good interface, enough... See more

Rated 4 out of 5 stars

Good platform, and very good prices, especially in Switerland. A few improvement areas to my opinion: - Transferring money from your standard bank account often goes wrong, and the money goes mi... See more

Company replied

Rated 3 out of 5 stars

Brilliant! Excellent for basic investing, low fees, easy to use. Overall, Best Platform I tried. Less Brilliant is the GUI if you want to try to buy CDF, Bonds & Certificate due to of lack of... See more

Company replied

Company details

  1. Investment service
  2. Finance broker
  3. Stock broker

Written by the company

Founded in 2008 in Amsterdam, DEGIRO has grown into one of Europe’s largest and most trusted online brokers. Today, over 3 million clients across 16 European countries rely on our high performance platform to invest globally at low cost. Investors can access more than 45 markets across 30 countries and a wide range of investment products, including stocks, ETFs, bonds, options and futures. In several markets such as the Netherlands, Spain, France, Germany, Italy, Ireland, Portugal and Greece, clients can also invest in crypto. This allows investors to build diversified portfolios in a single account. Our platform combines innovative trading technology with personal customer support by phone and email in local languages. Whether you are a beginner or an experienced investor, you can benefit from clear pricing, reliable tools and a smooth investing experience. As part of flatexDEGIRO Bank SE (ISIN: DE000FTG1111, Ticker: FTK), we combine innovative, user-friendly technology with the scale and financial stability of a leading European brokerage infrastructure. Our commitment to value, reliability and service quality has been recognised with more than 100 international awards. DEGIRO continues to empower investors by providing efficient, transparent and user friendly solutions that help them achieve their financial goals with confidence. Investing involves risk of loss. This is not investment advice.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

379 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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4.5

All reviews

(379)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Reliable and secure

- extremely reliable and secure
- stable mobile app
- trade fee a little on the higher end

8 August 2021
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Mr. Maroof,
Thank you for the feedback and the 4-star review. We appreciate the positive feedback!

Best,
DEGIRO

Rated 5 out of 5 stars

Really fast and simple UI

Really fast and simple UI, one can go in-depth if one wants, but it still stays simple and easily readable.
I won't even start on the low costs for transactions and minimal fees. Just perfect!
I wish the old banks were also able to be this agile and smart...

28 June 2021
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hi Robert,

Thank you for the feedback and the 5-star review. We appreciate the enthusiasm.

Best,
DEGIRO

Rated 5 out of 5 stars

Great platform

Great platform. Very efficient. Low cost. Friendly customer care team.
Keep it up!
Feliks

25 June 2021
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hi Felix,

Thank you for your 5-Star review and the positive feedback. We will do our utmost to keep it up.

Kind regards,
Team DEGIRO

Rated 5 out of 5 stars

Great platform

Great platform. It's easy to use and has reasonable prices.

18 June 2021
Unprompted review
DEGIRO logo

Reply from DEGIRO

Dear Mr. Gem,

Thank you for the feedback and the 5-star review. We appreciate the positive feedback!

Best,
DEGIRO

Rated 5 out of 5 stars

Easy to use and fair prices

Easy to use and fair prices. The apps on all platforms are getting better and better with every release, although they are already very good.

11 June 2021
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hi Roberto,

We are happy to read about your experience and feedback. We are working hard to continuously deliver quality services and likewise improvements.

Kind regards,
Team DEGIRO

Rated 5 out of 5 stars

the best professional bank and broker

very much satisfied by the DEGIRO professional banking service, infomative, transparent, clear and helpful in trouble shooting.
the best bank service in my experience

21 May 2021
Unprompted review
DEGIRO logo

Reply from DEGIRO

Dear Mr. Wei,

Thank you for the feedback and the 5-star review. We appreciate the enthusiasm.

Best,
DEGIRO

Rated 4 out of 5 stars

Good platform

Good platform, and very good prices, especially in Switerland.
A few improvement areas to my opinion:
- Transferring money from your standard bank account often goes wrong, and the money goes missing for 14 days and finally gets booked back to the original account
- Transferring money via Sofort -- expecially on a mobile -- often does not work, and need to do it on a desktop computer
- A graph showing portfolio evolution long waited for...

19 April 2021
Unprompted review
DEGIRO logo

Reply from DEGIRO

Dear Mr. Lindhout,

Thank you for the feedback. This is very valuable to us.

We hope that very soon we will be able offer you an substantial improvement in the payment process with your own personal IBAN.

Best,
DEGIRO

Rated 1 out of 5 stars

Non-existent client support, proceed with CAUTION!

I initially believed the negative reviews were probably over exaggerated and that the customer service cannot be THAT bad. I was wrong, it's worse that bad, it's practically non-existent.

I tried signing up for an account with DEGIRO and things looked to go smooth.... until money became involved. I was asked to complete a small transfer in order to complete the process - which I did. Days go by, no response, no account access. I wrote the client service desk and sent a copy of proof of transfer. The half baked response I received gave me the impression no effort was put into actually reading my eMail. I replied and then received an automated response in French (no problem, I speak French, but still, why!?) from degiro.fr. I once again, I sent a reply, then received an automated response from degiro.co.uk, once again, why!?

I replied with the request to cancel my application and delete all my personal information. If they cannot even manage to support a new client being set up, how can they manage my money and investments? I have zero faith in this company and I advise anyone signing up with them to proceed with EXTREME caution.

Hey DEGIRO, instead of spending time and effort responding to reviews and commentary on Trustpilot, how about spending that energy on improving your customer service instead!?

Edit (response to DEGIRO reply): No. Your service agents responded as well. I actually received another reply today from an agent who clearly did not read my eMail. I am not interested in doing business with DEGIRO and instead will open an account with Interactive Brokers.

11 April 2021
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Dave,

We are sorry to read your feedback. As we do not have your contact details, please send us an email to clients@degiro.fr with the subject "Trustpilot". We will then reply to you within 24 working hours, to help you regarding your registration. However, please note that these are automated replies to acknowledge we have well received your message, not one of our agents replying.

Best, DEGIRO.

Rated 5 out of 5 stars

EasSatisfied customer

Easy to use platform with excellent pricing and a fairly wide range of investments available

6 April 2021
Unprompted review
DEGIRO logo

Reply from DEGIRO

Dear Benjamin,

Thank you for the feedback and the 5-star review!

Best,
DEGIRO

Rated 5 out of 5 stars

Recommended

I really like Degiro for Trading and had no problems with it yet. Some features which are missing but a nice to have are the possibility to automatically export your Portfolio to different platforms for example Yahoo Finance and to own part-shares. But I would still recommend Degiro.

6 April 2021
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hi Stefan,

Thank you for the feedback and the 5-star review!

Best,
DEGIRO

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