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de Gruchy Reviews 

1
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TrustScore 3 out of 5

3.2

Clothing Shop
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Company details

  1. Clothing Shop
  2. Men's clothes shop
  3. Shoe shop
  4. Ladies' clothes shop
  5. Work Clothes Shop

Information provided by various external sources

de Gruchy department store has been a landmark on King Street for over 200 years and is situated at the heart of St Heliers premier shopping district. It is home to an unparalleled range of designer brands covering its menswear, womenswear, accessories...

Contact info

  • King Street 46-52, JE2 4WE, Saint Helier, United Kingdom

  • degruchys.com

3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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(1)

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Rated 1 out of 5 stars

Lack of communication and consideration

I placed an order which qualified for free postage but was surprised to receive a letter from HMRC billing me for over £25 worth of tariffs. I then e-mailed deG and they apologised and admitted it was their mistake.I replied giving them some additional details and the next time they e-mailed it was to notify of a refund for the goods I had ordered.I don't know if I am still liable for the import tariff. In my initial e-mail to them I indicated that IF I liable for the tariff I wished to cancel for a full refund. This shabby company has now lleft in the position of not receiving the goods I ordered because I needed them and not clear whether I have to pay the tariff. Very poor customer care. I now have to find a reputable company and start from scratch in order be able to buy what I need.

8 April 2019
Unprompted review

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