de Havilland Group Ltd Reviews 150

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We’ve used de Havilland for 6 years now, and have always used Neil Moakes. The whole process is seamless, and as we have used him 3 times now, he knows exactly what we want / require and makes the who... See more

Company replied

Rated 5 out of 5 stars

I used de havilland for my first mortgage 5 years ago and again this year for my remortgage. I would recommend to anyone I find the brokers helpful, honest and trustworthy. Thank you so much!

Company replied

Rated 5 out of 5 stars

Being first time home owners, Neil was always there for us, patiently to explain the process, share all information in transparent manner, provide pros and cons and really advice and hand hold us th... See more

Company replied

Rated 5 out of 5 stars

Our road to purchase our first house has been very rocky and without the help and support from Mark and the team we would never have made it. Mark’s experience, attitude and persistence helped us thr... See more

Company replied

Company details

  1. Mortgage broker
  2. Finance broker
  3. Financial advisor
  4. Home Insurance Agency
  5. Insurance broker
  6. Life Insurance Agency

Written by the company

De Havilland have a wealth of experience in arranging mortgages for all types of client, and have specialists on board to help with residential, buy to let, shared ownership and commercial mortgages


Contact info

4.9

Excellent

TrustScore 5 out of 5

150 reviews

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Rated 5 out of 5 stars

Tenacious and dedicated !

Tenacious and dedicated !

Thank is how I would describe the staff at de Havilland. My buy-to-let mortgage was complicated by cladding issues, lenders changing terms, dysfunctional landlords and unresponsive automated legal services chosen by the lender. Without the due care of the DeHav team, this would have never got completed. I didn't have the time to dedicate myself to getting this done and these guys stepped in an were amazing. I am very grateful!

7 March 2023
Unprompted review
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Reply from de Havilland Group Ltd

Hi Paul,

Thank you so much for taking the time to leave such a great review. I'm so pleased that our team were there for you when you needed their help.

We pride ourselves on our client service, and feedback is extremely important to us in ensuring that we stay on track and reach our goal of being able to give the best service we can to all of our clients, and it sounds like we have achieved this for you.

Rated 5 out of 5 stars

Exceeding Expectations

Exceeding Expectations

As inexperienced home buyers utilizing the Help to Buy program, we were filled with uncertainty regarding the biggest decision of our lives. de Havilland Group's was recommended to.us by our friends who used their services multiple times. Neil, Mark, Andzelika, and Gosia provided exceptional care. Their professionalism, patience, and helpfulness were exemplary, as they repeatedly explained everything to us until we felt comfortable. Despite facing several obstacles with our Help to Buy application, Mark worked tirelessly to secure a mortgage deal just before Christmas, even while on leave. We believe no one else could have offered us the kind of unwavering support provided by de Havilland Group. We highly recommend their services.

17 February 2023
Unprompted review
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Reply from de Havilland Group Ltd

Jana, thank you for taking the time to leave such a lovely review and I am so glad that Mark was able to not only to arrange your mortgage, but able to offer additional support at such a crucial time during the buying process.

At de Havilland Group we pride ourselves on our customer service and are always so grateful when our clients are satisfied with the level of service they receive and are kind enough, as were your friends, to recommend us to friends, family and work colleagues.

Please feel free to recommend people you know to our service, and to say thank you for every recommendation we will make a donation to our chosen charity - Noah's Ark Children's Hospice in London.

Rated 5 out of 5 stars

Fantastic service from start to finish

Communication is key when doing anything mortgage based and both Neil and Gosia were absolutely amazing throughout.
Due to other parties involved our staircasing was a really difficult case but Neil and Gosia were both quick to action anything they could to make the situation smoother and we're the first people in touch with us everytime.

9 February 2023
Unprompted review
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Reply from de Havilland Group Ltd

Hi Eleanor,

Thank you so much for taking the time to leave those kind comments about the service that you received from Neil & Gosia.

At de Havilland we take care and pride in everything we do, and are constantly striving to ensure that the service we provide is the best available, so its very satisfying to see that we have been able to be of such assistance to you.

Rated 5 out of 5 stars

Chris

Fantastic service everytime! I have used de Havilland on a number of occasions over the past 10years. They helped me with mortgages, rate switches and other financial matters. Great service!

2 February 2023
Unprompted review
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Reply from de Havilland Group Ltd

Hi Chris,

Thank you so much for taking the time to leave such a great review. I'm so pleased that our team have been there for you when you need our help.

Feedback is extremely important to us in ensuring that we stay on track and reach our goal of being able to give 100% service to 100% of our clients, and it sounds like we have achieved this for you.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. They helped me arrange a mortgage very quickly and easily. Great work.

16 January 2023
Unprompted review
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Reply from de Havilland Group Ltd

Hi Gurkirit,

Thank you for taking the time to leave a review and I'm pleased that we have been able to meet your expectations.

Feedback is very important to us as it helps us to know hen we are doing well and improve if any areas are found to be lacking.

Rated 5 out of 5 stars

Excellent from start to finish.

Excellent from start to finish. We felt really looked after. All the work done was extremely thorough and communication was detailed and sensitive. Will absolutely be using again when we remortgage! Thanks Neil.

9 December 2022
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Reply from de Havilland Group Ltd

Hi Rory,

Thank you so much for taking the time to leave a review and I'm pleased that Neil and the team did such a great job for you, I hope that you are both very happy in your new home.

As always we will welcome any recommendations you make to your friends and family who will benefit from our service. Feel free to drop am email to Neil if anyone needs help.

At de Havilland our aim is to offer the best service standards available and it's great to hear that we are achieving our goal.

Rated 5 out of 5 stars

Relieved first time buyers

As a first time buyer there are few things more daunting than approaching your first mortgage, particularly in the financial minefield the country is currently in.

Mark and his team were absolutely phenomenal from the start. Mark’s knowledge and willingness to take the time to understand all of our circumstances was exactly the reassurance that we needed as first time buyers. No problem was too much for him, not only that but once we had our mortgage offer in place, he continued to work behind the scenes, and with his knowledge and contacts actually still managed to switch us to a better deal as market conditions improved before completion on our property.

19 January 2023
Unprompted review
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Reply from de Havilland Group Ltd

Hi Chris,

I am so glad to hear about the positive experience that you and Emma had on your journey to become home owners and buy your first home.

At de Havilland we strive to offer the best possible service to all our clients, and I thank you for taking the time to share your experience, as feedback enables us to ensure that we are achieving our goal of 100% satisfaction for all our clients.

Rated 5 out of 5 stars

Excellent service

Excellent service, Tom has been very helpful, great communication, prompt and thorough. I could not have had better guidance and I will certainly use his services again and recommend him to anyone in need of a mortgage.

1 January 2023
Unprompted review
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Reply from de Havilland Group Ltd

Hello Zena, thank you so much for taking the time to leave your review and I'm so glad that Tom has given you such a high standard of service.

As always we will welcome any recommendations you make to your friends and family who will benefit from our service. Feel free to drop am email to Tom if anyone needs help.

At de Havilland our aim is to offer the best service standards available and it's great to hear that we are achieving our goal.

Rated 5 out of 5 stars

Fullheartedly recommended

de Haviland is a really good comany, reliable trustworthy and competent. I worked with them for purchasing my flat and I was very pleased with the work. I remembered the service as a positive one so I reached out 5 years after and contacted again to get advice on further matters related to the mortgage and affordability. Neil was incredibly helpful in both instances, advising and securing a mortgage. The process went smoothly and quickly. I could rely on Neil's help and support in what is often a challenging period and I could clearly understand all the numbers and parameters for affordability. Neil was a competent guide through the steps to securing the house. I recommend them with no hesitation.

31 October 2022
Unprompted review
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Reply from de Havilland Group Ltd

Thank you so much for taking the time to leave a review, and I'm glad that the service you received from Neil was to your satisfaction.

At de Havilland we pride ourselves on our high standards of client care, and feedback helps us to monitor this and ensure these standards are maintained.

Rated 5 out of 5 stars

Great service, used twice now

I've used de Havilland Group twice now. Helped me find the best mortgage deal then guided me through the process, answering all my random questions. Highly recommend.

3 January 2023
Unprompted review
de Havilland Group Ltd logo

Reply from de Havilland Group Ltd

Hi Heath, Thank you so much for taking the time to leave such a great review. I'm so pleased that Neil, Sarah and our team were there for you when you needed their help.

Feedback is extremely important to us in ensuring that we stay on track and reach our goal of being able to give 100% service to 100% of our clients, and it sounds like we have achieved this for you over the years.

Rated 5 out of 5 stars

First time UK home buyer - great experience

Being a first time UK home buyer, there was much to learn but Sarah and Gosia were professional, thorough, easy to understand, and perhaps most importantly when entering into a major decision, friendly and very thoughtful in listening to my individual circumstances. Sarah made herself available on numerous occasions to walk me through the specifics and Gosia followed through the process across what was a long one due to the new build’s on-site works. They were recommended to me for a reason, I will not doubt be recommending them to others.

13 December 2022
Unprompted review
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Reply from de Havilland Group Ltd

Hi Allie, thank you so much for your lovely review and I am so pleased that Sarah and Gosia were able to offer such a superb quality service to you. At de Havilland we pride ourselves on our service levels, and we truly value the honest and genuine feedback that we receive from our clients, as it enables us to continue to excel in most areas and improve in others, so thank you for taking the time to leave this review.

Rated 5 out of 5 stars

A* Service, brilliant communication

I am a recent first time buyer and in purchasing my shared ownership property Neil and Gosia appropriately and professionally guided me through all the steps, making sure I understood all the detail required and felt reassured along the way with any queries I had. Couldn't recommend DeHav more and will absolutely be coming back!

27 October 2022
Unprompted review
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Reply from de Havilland Group Ltd

Hi Ben, thank you for taking the time to leave a review.

Feedback is vital to us to ensure that we offer the best possible service to our clients, and I am so pleased that Neil and Gosia did such a great job at helping you achieve your goal of home ownership.

We look forward to being there to help you through the coming years.

Rated 5 out of 5 stars

First class service!

Sarah and Gosia have been amazing from the start. Our transaction was a complex one but Sarah and her team worked over and beyond to deal with it and made sure we were fully informed and dealt with enquires as soon as they arose. I would highly recommend De Havilland Group.

21 November 2022
Unprompted review
de Havilland Group Ltd logo

Reply from de Havilland Group Ltd

Hi Erkan, thank you so much for your review and I am so pleased that Sarah and Gosia were able to offer such a superb quality service to you on your complicated mortgage application.

At de Havilland we truly value the honest and genuine feedback that we receive from our clients, as it enables us to continue to excel in most areas and improve in others, so thank you again for taking the time to leave this review.

Rated 5 out of 5 stars

I highly recommend de Havilland group - Anoushka

I highly recommend de Havilland group. Every single team member has been helpful, informative and always efficient. From the first time I met with Sarah 8 yrs ago, to the present day. My decisions have been made easier with their trusted knowledge. Most recently Tom Dolski was very impressive in making sure the right mortgage policy was agreed and secured before I missed the deadline. Also, Andzelika made sure I was updated all the way so I never had to chase or ask for anything. I look forward to working with the team again and have no hesitation in recommending them all.

1 October 2022
Unprompted review
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Reply from de Havilland Group Ltd

Thank you so much for taking the time to leave such a great review. Feedback is so important and It's satisfying to learn that we are reaching our goal of 100% client satisfaction.

Rated 5 out of 5 stars

de Havilland Group - Highly Recommended

de Havilland Group looked after us from first point of inquiry right through to completion - Mark, Andzelika and Gosia were incredibly helpful throughout this time. Not only did they help us to find and secure a great mortgage offer (despite slightly complicated personal circumstances), but they were also on hand to answer a number of questions we had about the whole process of purchasing a home generally. We really felt that they cared about our situation and were always doing their best to help. We would highly recommend de Havilland Group.

10 October 2022
Unprompted review
de Havilland Group Ltd logo

Reply from de Havilland Group Ltd

Hi Simon,

Thank you so much for taking the time to leave such a great review. I'm so pleased that Mark and our team were there for you when you needed their help.

Feedback is extremely important to us in ensuring that we stay on track and reach our goal of being able to give 100% service to 100% of our clients, and it sounds like we have achieved this for you.

Rated 5 out of 5 stars

Experienced and professional service

Neil has been communicative and engaged the whole way through, at every stage he has explained what was happening and the options available to us along with why he was making particular recommendations. This made the stress of a house purchase much easier to deal with knowing that Neil was looking after our mortgage and related products, he was professional throughout and his experience showed.

26 October 2022
Unprompted review
de Havilland Group Ltd logo

Reply from de Havilland Group Ltd

Thank you for taking the time to leave your review Kate, and I am so pleased that Neil was able to give such great service and help to relieve some of the stress of buying a home.

Rated 5 out of 5 stars

Great service

Overall, a really good experience on what its known for being a difficult and stressful process. The team was always available over email and phone which really helped me getting on top of my questions and stress levels. Would highly recommend!

25 October 2022
Unprompted review
de Havilland Group Ltd logo

Reply from de Havilland Group Ltd

Hi Filipe, Thank you so much for taking the time to leave such a positive review for Neil and the team. It's great to know that we were able to be of such assistance, and your feedback enables us to ensure that we continue to offer the very best service that we can.

Rated 5 out of 5 stars

Excellent!

Excellent! Would give more stars if I could. When started looking for my first mortgage, I naturally contacted top results of the Google search list for mortgage advisors. As my circumstances weren't ideal, all immediately lost interest, no replies, lots of chaising, 'maybe-s' and so forth.
I emailed De Havilland having almost lost hope in getting any deal ,all changed - Neil responded immediately with very clear plan of a ton, simple form to fill in and since then my confidence grew. With support from Gosia that followed I was feeling great confidence in securing the mortgage and yes, got very good deal from big lender. I can't recommend highly enough, big thank you guys!

1 September 2022
Unprompted review
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Reply from de Havilland Group Ltd

Hi Vitali, thank you so much for your review and I am so pleased that Neil and Gosia were able to offer such a superb quality service to you where others had failed. At de Havilland we truly value the honest and genuine feedback that we receive from our clients, as it enables us to continue to excel in most areas and improve in others, so thank you for taking the time to leave this review.

Rated 5 out of 5 stars

success story of my business

Our business relationship with De-Havilland Group goes back a few years 25 to be precise, when we were buying our first property a Barratts House. Sarah was sat in the Barratts building site in a makeshift office (I think). We inspected the architect's model houses within a glass showcase, from the corner of my eye I saw someone waving & beckoning us to come into the office. I looked behind us there was no one else behind us, so we thought we step into the office room. It only took a few minutes we got our first ideal mortgage and made a ton of money investing in that house. Since then we've progressed onto buying few other properties mortgaged through Sarah Martin ie. De Havilland. It has been a successful journey thus far, and long may it last!

5 October 2022
Unprompted review
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Reply from de Havilland Group Ltd

Hi Malini, thank you so much for taking the time to leave this review.

It is great to know that Sarah has been there for you from the very beginnings of your highly successful property portfolio and has been instrumental in helping to finance your properties over the years.

Feedback is vitally important to us at de Haviland, as it enables us to continue to build on our strengths and so that we are aware of any shortcomings so that we can correct them, and this will ensure that we can continue to give the best possible service to our clients.

Rated 5 out of 5 stars

There's a reason we keep coming back

Neil Moakes has done our mortgages for years and there's a reason we keep coming back to him every time.
When we were first time buyers years ago buying with shared ownership, Neil was brilliant at guiding us through the process. He clearly explained what everything meant and what the implications were of different options so that we could make informed choices without feeling like we were being pushed too much in a particular direction.

Each time we've remortgaged or staircased (and on some other insurance matters as well) we've gone back to Neil. He's an expert that we trust and you can ask him a basic question without feeling like an idiot.

1 December 2021
Unprompted review
de Havilland Group Ltd logo

Reply from de Havilland Group Ltd

Hi Adam, thank you so much for taking the time to leave a review about Neil, and I'm really pleased that he has been able to such a good job for you over the years, and will no doubt continue to do so for years to come.

Feedback is vitally important to us at de Havilland to ensure that we are achieving our goals to give the highest level of service that is possible.

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