Deichmann Reviews 590

Found great value shoes online then did a Click & Collect order to my local store. Process very smooth and products just right!

I placed an order for a new pair of my favourite Bench trainers at around 10am on 7th March (bonus: free delivery plus 10% off!), and they arrived at my door 24 hours later! Brilliant! Highly recommended!!

Excellent service! Many thanks.

Bought a bag, not really big enough so returned. Very easy return, the staff so helpful and suggested different bag, which turned out to be perfect. So pleased with whole transaction

Do not believe what the “Staff” have to say, they do *not* cater for size 9 women. Customer services was appalling, “staff” thought it appropriate to DOWNRIGHT LIE to a disabled person who was CLEARLY labelled by a sunflower lanyard and the size of whose feet are a direct comorbidity of the condition she has. The claim that they have an “online marketplace” does not fly with me. Yes, they do have an online marketplace, but it does *NOT*, I repeat DOES NOT cater for the needs of women who wear size nine shoes! This is ABLEISM. Last time I checked, ABLEISM is ILLEGAL in the UK. Equality Act (2010)

FYI: sending me a generic response and expecting me to follow through on it is NOT, never has been and never will be customer service. I demand better!

Always a great service, easy to order non shop items online and get them delivered to the store in a couple of days

I went with my husband to Deichmann store at Lewisham Shopping centre on Sunday. The service provided by Juliana was great. She was very patient and explained everything regarding the boots conservation. She was smiling and was so natural, things you barely see when you shop. No fuss, no fake smiles just a pure and naturally great customer service. The way we really like. Thank you, Juliana. You will definitely find us coming back to this store!

Although certain ranges seem smaller in size than others, I can usually buy from Deichmann knowing that they'll just fit. However, some boots I wanted weren't in my local store so I ordered online.

Unfortunately they didn't fit properly, but for one reason or another it was about 10-weeks before I could return them. I expected hassle but there was no problem whatsoever, the return was accepted and my card immediately credited in full.

Affordable shoes and the shop worker was kind and respectful.

Kept informed at regular intervals re my order dispatch and delivery. Staff in store were quick, helpful and friendly

Ordered online and they sent me a used pair of boots. Went to retun them and the sales attend was asking me 2hat shop sent me items...the online shop..is online order...what can I know more..

The service is not existent and the shop is a bomb site and you can't find anything

Great quality of footwear at very reasonable prices also Friendly & polite customer service

I bought a new, unworn pair of Deichman boots on Vinted. The fit is fantastic, they are so comfortable, however shockingly, less than 2 months of wearing my new faviourite boots the soles are virtually worn out and in need of replacing, something that I won't be doing as the cost would be minimum £60 ( the boots only cost me £6) !! In short, I have to warn that Diechman soles are not hard wearing or long lasting for day to day wearing

Very horrible experience. I have ordered my sizes shoes to be delivered to the home address and they have sent two completely different shoes. I have ordered for my travelling purposes and now I can't carry. The customer service was appalling. They have asked me to drive 1 hour to a different store to collect the correct shoes. Why do I pay for their mistake. I supposed to receive a call back from their managers but not contact made . Very unhelpful and made my journey more inconvenient

Anu from Reading store is very polite and provided good customer service. Deichmann Reading is always my go to store. Even my kid loves the collection.

Went to look at shoes and trainers 😍 fantastic quality and service by staff

Very unsatisfied with Deichmann service, because they didn't want to exchange sneakers that my child bought a size small and paid 70eur. We just wanted a bigger size and they said that the sneakers were worn to much ( a kid 10years old walked exactly 150meters and got blister) . We even didn't try to hide anything and Deichmann refused with saying that shoes were worn out and had worn signs . How is it possible... Policy of Deichmann is rigid and so customer not friendly. Never will buy anything from them ever again. I am advising anybody to do the same.

I bought some new shoes for work . last week i wore them once but they where crippling me to tight so today i took them back going to the counter on the gd floor this girl came along i explained they where to tight she asked me if i had wore them once i explained what a ridiculous question to ask me i what does she think i am going to do just sit and look at them in there box i could tell by the looks she was giving me she was not happy i had brought them back Bournemouth store she did a refund but i was made to feel awkward . shame never had any problems here before.

Never usually have problems with deichmann shoes however my daughters school shoes have fell apart after only a few months which is so frustrating. She is in high school so it is not due to playing around in them. Really dissapointing