⚠️ If you are new to Germany and don’t speak German yet, they will make your life even more difficult if you have any query or concerns. Their policy is no English no matter who is on the other end. T... See more
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The customer support is good who picks up the call comparatively sooner and answers the question. After placing the order, the emails are sent out with the proper information. It was hassle free while... See more
it's my 3rd time to order mobile with simcard from Dein Handy and I am always satisfied with services. Customer Care & Delivery updates are remarkably perfect. Love to buy again from here
seht gut. even I had some bad packing at return they accepted. I bought new mobile form same company.very satisfied
Company details
Written by the company
Die mobilezone GmbH ist ein führendes Unternehmen im deutschen Telekommunikations-Markt. Mit unseren Brands Sparhandy, DEINHANDY, HIGH und Handystar decken wir einen großen Teil des indirekten Telko-Marktes ab. Dabei erreichen wir unsere Kunden überwiegend online, aber auch im Fach- und Großhandel sowie im TV. Mit über 300 Mitarbeitenden an den drei Standorten Köln, Bochum und Münster denken wir zu 100% digital und setzen aus Überzeugung auf zukunftsweisende Technologien und Arbeitsweisen. Unser Ziel: Begeisternde Einkaufserlebnisse über alle Marken für unsere Kunden. Dabei profitieren wir auch von langfristigen, strategischen Partnerschaften mit namhaften Partnern wie Samsung, Huawei oder Vodafone. mobilezone Deutschland ist eine Tochtergesellschaft der mobilezone holding ag mit Sitz in der Schweiz. Zur Bestellung bei DEINHANDY mit Smartphone: Nach einer Bestellung gibt DEINHANDY deinen Auftrag an die Mobilfunkanbieter zur Prüfung weiter. Nachdem der Anbieter den Vertrag genehmigt hat, beträgt die Lieferzeit in der Regel 1-3 Werktage. Wenn du Kontakt zu unserem Service Team aufnimmst, gib bitte deine Auftragsnummer an. Dann geht die Bearbeitung noch schneller.
Contact info
Porschestraße 7, 44809 , Bochum, Germany
- 030 99007407
- kundenservice@deinhandy.de
- deinhandy.de
3.8
Great
7k reviews
Asks customers to review
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It's a great place to order your…
It's a great place to order your desired phone. Very easy to use and wide range of choices
23 August 2021
It was easy to set up and my new sim…
It was easy to set up and my new sim arrived quickly. I would use the service again
1 June 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very bad they take money from your bank…
Very bad they take money from your bank for no reason Vodafone took money for phone and dein Handy also took money and when you write sms they don’t answer
26 February 2021
Reply from DEINHANDY.
Hallo lieber Kunde, vielen Dank für deine Bewertung. Die Anzahlung für das Handy buchen wir von deinem Konto ab und der Anbieter einmalig den Anschlusspreis, mit der ersten monatlichen Abrechnung der Grundgebühr. Gerne hat dir unser Kundenservice alles rund um unsere Zahlungsmodalitäten erklärt und sollten noch Fragen offen sein, hilft dir dieser gerne erneut weiter.
Liebe Grüße, dein Team von DEINHANDY.
Good!
Good service!
Package arrived intime and was easy to order, no tricky ways of going through and remembering so many details just confirm email and one is through.
9 November 2020
Good customer service.
17 September 2020
Unprompted review
Reply from DEINHANDY.
Hello Patricia, thank you for your great rating.
Reply from DEINHANDY.
Hallo Alexander, danke für Deine Bewertung. Top ist genau das Wort, was wir von unseren Kunden lesen möchten. Freut uns wirklich sehr.
Good
The service is good but the not every where is good network. I mean not good connections in every part of Germany!
26 July 2020
Unprompted review
Reply from DEINHANDY.
Hello Anas, thanks for your rating. No mobile network is perfect, we always recommend that you carry out a network check with the preferred provider for frequently visited locations.
I'm angry
I have big problems
First my internet don't work in Austria and I've got sms that I need to pay 60 euro for my surfing in Austria
Second my watch didn't come I'm registered to Huawei and they say picture of imei is not God
21 July 2020
Unprompted review
Reply from DEINHANDY.
Hello Mateo, thank you for your rating.
We regret that there were difficulties with roaming. In this regard, it is best to contact your provider directly, and it is best to check beforehand whether roaming is also activated in your device. Your tariff contains the legal EU roaming.
Huawei needs a legible picture of you, the best thing is to send a new one and send the IMEI again with a typing. If you have further difficulties, please contact our customer service.
E-Mail: kundenservice@deinhandy.de / Phone: 030 99007407
Easy, quick and trustable
The process of taking an offer was really quick and straight forward. All the questions I had were answered via email or Facebook chat quickly.
The smartphone arrived just in the next work day and my new phone number was already enabled and ready to use.
I really appreciate companies when they have multiple communication channels and they promptly try to solve any issue the client may have.
13 July 2020
Unprompted review
Reply from DEINHANDY.
Dear Thyago, thanks a lot fpr your nice Review. We hope, you had a nice Experience.
Everything is going well
25 June 2020
Unprompted review
Reply from DEINHANDY.
Hello Ebrima, thanks for your nice review.
Reply from DEINHANDY.
Hello abrar, we are happy to read that we were able to convince you of our service with our fast shipping. Thank you for your rating.
lack of information on the details of…
lack of information on the details of your order , no contact provided between the shipping company and the user, takes a lot of time to process the purchase
23 March 2020
Unprompted review
Reply from DEINHANDY.
Hello Youssef, thanks for your rating. According to the system, you have been sent a shipping confirmation. Maybe it ended up in spam? With the tracking number provided, you were able to successfully collect your package at the store according to the tracking.
Hat alles supper geklappt
12 March 2020
Unprompted review
Reply from DEINHANDY.
Hallo Serco, schön, dass auch bei Dir alles super geklappt hat.
Reply from DEINHANDY.
Nice that you are satisfied with your order and give a recommendation. Thanks a lot!
Not the same company you may think you are contracting from
I got interested in a promotional partnership between my bank (N26) and Deinhandy in Germany, because my bank is able to attend all my needs as they do speak English, just to find later that Deinhandy outsources the service I had bought to a third party company named Handyvertrag. When I needed technical support and called them I was simply dismissed by their customer service as they insisted on speaking only German, that is a shame !
19 February 2020
Unprompted review
Reply from DEINHANDY.
Hello, we are an online tariff broker. We provide the customer with tariffs from various providers on terms negotiated by us. For all tariffs, the provider is specified and further information can be viewed in the tariff details and footnotes. We are sorry that no technical support has been provided to you by the provider.
We hope that your request has now been resolved, we are happy to answer any further questions you may have.
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