Dekbeddiscounter 

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Company details

  1. Bedroom furniture shop

Written by the company

Dekbedovertrekken vind je bij Dekbed-Discounter, de grootste webwinkel in beddengoed van de Benelux. Wij bieden de scherpste prijs voor al jouw dekbedovertrekken, dekbedden, kussens, hoeslakens, boxsprings en al jouw andere beddengoed. Wij hebben een groot assortiment dekbedovertrekken van verschillende merken zoals Walra, Nightlife, Dreamhouse bedding en Essara waarmee jij je slaapkamer extra sfeer kunt geven. Naast dekbedovertrekken hebben we ook kinderdekbedovertrekken van verschillende bekende films en rages. Wij onderscheiden onszelf met de beste service, snelle levering, veilig en achteraf betalen en een gratis voucher bij iedere bestelling. Wil je graag iets meer weten over een bepaald dekbedovertrek, hoeslaken, boxspring of dekbed? Je kunt ons telefonisch bereiken via: +31 (0)853 032813 of per e-mail op klantenservice@dekbed-discounter.nl


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Rated 1 out of 5 stars

This company is a scam

This company is a scam!
I ordered the hybrid mattress topper to soften my hard mattress, however the topper was very hard, nothing in common with the adverrising, and I wanted to return it after 2 days as i got back pains. While I tried to contact the customer service, noone replied for couple of days. Then I wrote to complain and finally they started replying. They told me I cannot return the topper as it is used and i had to touch it to check the quality. Really? Who checks mattress topper by touching?? Other companies offer 100 days of trial. They told me I cannot return it and they will not refund me anything, while the website says that they will not refund fully! This means at least partially it should be refunded, but no, they just say read the website. It's you who should read the website and work properly. I do not recommend this company, it is a scam, they take your money and no guarantee for the product, they didn't even send the invoice for the purchased product and no code for tracking shipment. I also don't recommend the mattress topper as it is very hard and not middle hard as they advertise it. I spent money and got back pains. Totally scam. And communication sucks.
By the way, I tried to write review in their website, never was posted. They kinda verified it by email, but is was never posted, which means all the 5star reviews they have are fake.

13 June 2022
Unprompted review
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Reply from Dekbeddiscounter

Dear Nvard,

First of all, thank you for your review

We are a webshop where it is clearly stated on the returnpage that products which have used, are damaged due to use, or which are incomplete can not be returned.

We apologise for the inconvenience. Used matrasses may not be returned due to hygiene.

The fact that our webshop says that there is no full refund does not mean that it is done partially.

I hope I have informed you sufficiently, and advise you to either read the return information on our website or contact our customer support first if you have any questions regarding returning or testing a product before purchase.

Kind regards,
Team Dekbed-Discounter

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