straight up useless. terrible customer service. cancelled an order but they never answered so i got it sent to me anyways, had to get a return ticket, which took about two weeks of me sending multiple... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered two tyres to be delivered to a service partner. Service partner didn’t exist. Trying to get a refund and I have yet to speak to a human. Don’t reply to emails and I’ve been given then... See more
Delticom AG Din butikk: dekkonline.com Bestillingsdato: 30.01.2024 Bestillingsnummer: RD 52164998 Kundenummer: 21787029 Leveringsdato: The items were sent out on 2.02.2024 and will probabl... See more
Everything fine, except that the two geographically nearest partners to me on Dekk onlines list, say that they are not asked to be partners. Luckilly I didn't send the tyres directly to a partner, but... See more
Company replied
Company details
About dekkonline.com
Written by the company
Dekkonline.com er din personlige online spesialist for dekk av alle merker og størrelser. Finn de riktige dekkene for ditt kjøretøy i et unikt stort utvalg – enten det er en liten bil, limousine, motorsykkel eller lastebil, vil du alltid finne de riktige dekkene til en gunstig pris.
Rask levering er Dekkonline.com sin styrke: direkte fra internett til veien. Selv i høysesongene om våren og høsten sikrer denne nettbutikken for dekk kontinuerlig tilgjengelighet takket være sitt store lager.
Dekkonline.com tilbyr et eksepsjonelt bredt utvalg av dekk og biltilbehør innen forskjellige produktkategorier, som for eksempel:
- Personbildekk,
- Motorsykkeldekk,
- Lastebildekk,
- Dekk til elektriske biler,
- Lettmetallfelger og Stålfelger,
- Komplette hjul (forhåndsmonterte dekk på felger)
Delticom AG, selskapet bak Dekkonline.com, er en av pionerene innen netthandel for dekk og driver nettbutikker i over 40 land. Siden årtusenskiftet i 1999/2000 har selskapet tilbudt et bredt utvalg av dekk på nettet.
Gjennom et omfattende nettverk av monteringspartnere kan kundene sende sine nye dekk direkte til et profesjonelt monteringsverksted ved bestilling.
Contact info
Hedwig-Kohn-Straße 1, 31319 , Sehnde, Germany
- (0049) 51187988255
- dekkonline@delti.com
- dekkonline.com
2.0
Poor
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delticom AGmisfornøyd
Delticom AG
Din butikk: dekkonline.com Bestillingsdato: 30.01.2024
Bestillingsnummer: RD 52164998
Kundenummer: 21787029
Leveringsdato: The items were sent out on 2.02.2024 and will probably arrive on 20.02.2024.
Hei, jeg er veldig misfornøyd fordi dekket ennå ikke har kommet.
Jeg føler meg lurt
27 February 2024
Absolutely scam
Absolutely scam. Ordered tires. They have been delivered 4 weeks later and multiple attempts to reach out, mail, call and filling in contact schema have been unanswered. Until today I was not able to return the tires and did not need after 4 weeks.
It is an absolutely no-go to have return policies in place to not come back at all to customers.
14 February 2024
Unprompted review
I ordered 4 winter tires
I ordered 4 winter tires. After 1 month the shop I ordered to recieved 2 correct and 1 of a different brand.
I tried calling, but the number is no longer in use.
I sent e-mail, never got a reply.
But on messenger they replied.
It took another 4 weeks before I got my money back.
22 December 2023
Unprompted review
Returned 4 tires / no refund
Ordered 4 tires, but cancelled them before they arrived as they were the wrong dimension. Tires were ordered to partner of Dekk.com which are confirming that the tires were returned. Still no refund and last response from dekk.com almost a month ago the 11th December. This despite me sending three mails with partner of dekk.com on copy.
Last time I will trust to buy anything from Dekk.com and similar Web sites.
23 November 2023
Unprompted review
Reply from dekkonline.com
Kjære Herr Pettersen,
Tusen takk for din henvendelse angående den annulerte bestillingen RD 51638327.
Vi beklager ulempene som har skjedd både med leevranse og refundering av kjøpesummen.
Ved din neste ordre hos oss skal vi gjøre vårt beste til å forbedre tjenestene våre og lage deg fornøyd.
Takk for din forståelse.
Delivery time not good enough
Have always been happy with dekkonline earlier but lately the delivery time is too long.
My order of 4 tires that were in stock and purchased on 24.11.23 is still not here 17.12.23.
17 December 2023
Reply from dekkonline.com
Kjære Herr Letmolie, Takk for din henvendelse angående bestillingen RD 51868430. Vi meddeler deg at etter sporing denne ordren din, har vi oppdaget om alle fire stykekr bestilte dekk: 265/75 R16 116T ORWL GAN
BF Goodrich
Trail Terrain T/A
har nådd leveringsadressen. Dessuten, ønsker vi å informere deg at på grunn av ulempene, vil vi gjerne tilby deg en rabatt på 5%.Vi ber deg vennligst til å ta kontakt med oss på nytt, bekrefte leveranse og informere oss om du ønsker å akseptere tilbudt rabatten. Takk på forhånd.
One tire is missing.
Hi,
One tire is missing from booking number: RD 51533115.
From my 4 tires order arrive to Norway only 3 tires.I need missing tire as soon as possible.
How you solve this problem?
What is ASAP delivery time for missing tire?
Looking forward to hearing from you soon.
9 November 2023
Unprompted review
Reply from dekkonline.com
Dear Mr. Leperskas, Due to the inconvenience with delivery of order RD 51533115 we would be willing to offer you 5% discount. Please, inform us if you would be interested to accept offered discount. Thank you for feedback.
Waited several weeks
Waited several weeks, no answer on messages. When they showed up, they sent 3 correct tires and 1 other tire half way accross europe. Complained and asked for refund, and for them to arrange pickup on the bad delivery. Still no answer...
11 October 2023
Enkelt å handle og rask levering
31 August 2023
Good and fast delivery and value for…
Good and fast delivery and value for money. No haslle with toll or frakt and recent dated tyres 2013
31 August 2023
Have still not received the tires
Have still not received the tires, three weeks after order. No response on email. No update from transport company.
Edit: the tires were delivered July 3rd. All good (product is as expected), but too long delivered time. Next time i will order earlier.
25 June 2023
Reply from dekkonline.com
Dear Mr Aasbø-Skinderhaug,
Thank you a lot for your feedback.
We have tracked your delivery and realized it was in the meantime delivered. Please contact us in case you still did not collect the tires from the delivery address.
In addition we would like to inform you that huge amount of emails is being sent to us lately, due to peak season period we are going through. Hence more time is necessary to reply on those emails.
However, whenever a prompt answer is required, customers can always reach us on chat, which operates in real time and is prioritized therefore.
We are looking forward to further communication with you.
Best regards,
Team Dekkonline
Where is the tire i orded?
I orded a tire the 2th. May. The tire is still in Germany somewhere. I sent emails to ask about my order but they dont even bother to answear me.
This is very poor service this time.
27 May 2023
Reply from dekkonline.com
Dear Mr Nøkling,
Thank you for your feedback. We are sorry that we could not respond earlier.
We noticed that your order was delivered with a bigger delay, that occurred due to logistics problems of the courier. We would like to excuse us for any inconveniences you may have encountered due to this issue and we hope you will give us a chance to show you that our service will be improved next time you order goods from us.
We are also sorry to not have responded to the emails you have sent. During the season we receive a lot of emails daily and they are handled respecting the date of receipt, while the live-chat is prioritized. Hence it is strongly advisable to contact us via chat whenever you need prompt reply.
If there is anything else we can do for you, please contact us via chat or email.
Kind regards,
Team Dekkonline
Reply from dekkonline.com
Good day,
Thank you for your feedback.
We have checked your order and discovered that it is at PostNord and is ready for delivery. Please contact PostNord for more details regarding the delivery.
Of course, you can contact us if there is anything we can help you with.
Regarding the delay, we must explain that it was mostly PostNord's strike that still causes delays, since we have sent a very large number of parcels to Norway this season and the delivery was made on a smaller scale for a certain period. Understandably, it has caused a backlog of goods, and we are still feeling the consequences of that backlog.
We hope that we could give you an understandable explanation.
With best regards,
Team Dekkonline
Reply from dekkonline.com
Dear Mr Woolridge,
We appreciate your feedback.
According to the system, your tire was already delivered. In case you did not receive it yet, please contact us as soon as possible so that we can help you.
Kind regards,
Team Dekkonline
Totally disappointed
I was ordered tiers from there , was 7 day delivery but after 14 day still didn't receive. I don't know where they are. I was trying to find but what answer i receive :my order it's on the way 🤨....
I don't recommend this site.I must change my tiers and i don't have whit what just hope snow will not came soon.
14 October 2022
Unprompted review
Reply from dekkonline.com
Dear Ms Chertes,
Thank you for sharing your observation with us.
We have checked your order and realized that it was delivered with a slight delay. The delay was caused by the high winter season.
We apologize for the inconvenience you may have encountered due to this delay and hope you will allow us to change your overall impression about us.
Kind regards,
Your Dekkonline Team
BRA👍👍👍👍
20 September 2022
It's 1 month since I placed my order…
It's 1 month since I placed my order and I didn't get my products. You informed me that it takes 7 days..
10 August 2022
Reply from dekkonline.com
Kjære Herr Albu,
Tusen takk for din e-post. Vi meddeler deg at ved å spore varene la vi merke til de har nådd leveringsadressen. Vennligst ta kontakt med oss og bekrefte leveringen.
Stay away
Ordered tires 14 of june. Now 15 days later it still says "in transit". Phonenumber doesn't exist and they don't answer emails. Stay away from this company.
RD 46966614
30 June 2022
Unprompted review
Reply from dekkonline.com
Kjære Herr Myrstad,
Tusen takk for din e-post. Vi meddeler deg at ved å spore varene la vi merke til de har nådd leveringsadressen. Vennligst ta kontakt med oss og bekrefte leveringen.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.