Delicario Reviews 

166
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I ordered a selection of eight products - one chilled and seven store cupboard - and they were delivered in the most carefully wrapped and beautiful packaging. The fresh pumpkin-filled pasta was delic... See more

Company replied

Rated 5 out of 5 stars

As a new customer, I am more than delighted with Delicario. The delivery service, coupled with the lovely boxes, was excellent. My main focus was on their cheese selection which has been amazing.... See more

Rated 5 out of 5 stars

Great products, easy to order delivery great went very smoothly turned up as promised no issues, was kept informed all the way, beautifully packed. One issue with a bar of nougat, but it was replace... See more

Company replied

Rated 5 out of 5 stars

Several items purchased to fill a Christmas hamper. Delivered on date requested. All items supplied individually wrapped in tissue paper and so well packed I decided to leave in box as delivered and... See more

Company replied

Company details

  1. Gourmet Grocery Shop

Written by the company

Delicario is an online shop for fine artisan food and delicatessen from selected small farmers and producers around Europe. We offer everything from fresh handmade pasta, sauces, cheese, and cured meats to selected wines and champagne. All available as single items, gift boxes or hampers. Discover our online shop. Next day UK delivery and international delivery.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

166 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(166)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful

Wonderful products from Delicario as usual. I have been buying pasta sauces and fresh pasta from this company for years. The sauces are the best , and I have tried many different companies. I highly recommend them

29 January 2024
Unprompted review
Rated 1 out of 5 stars

Very disappointing service

Very disappointing service. I live in Edinburgh; the hamper I delivered to a friend was three days late. The business were extremely unsympathetic, refused a meaningful discount, giving me only the cost of the delivery which I rejected. Never use them again. G, Edinburgh.

17 November 2023
Unprompted review
Delicario logo

Reply from Delicario

We remain as always courteous and efficient in our care of customers. Having taken the time to listen to your concern, explain where the problem lay (local courier delivery) and offer a token of compensation as goodwill, the team at Delicario are unable to condone your multiple negative review tactic and serial compensation seeking and have reported this disrespectful behaviour to Trustpilot. Please note you are in clear violation of the Trustpilot guidelines in relation to misuse of multiple reviews. Please take your business elsewhere as we love working with our many highly valued customers who appreciate the extra care taken with every order placed and continue to deliver to our clients across Edinburgh.

Rated 5 out of 5 stars

Great quality goods, great customer service

The quality of the produce delivered in the hamper was fabulous and the customer service was excellent. I had an issue with the delivery date I had chosen in respect of the perishable items and the team could not have been more helpful. They came up with the perfect solution for my issue which was then followed through when packaging and delivering the hamper, including a note with detailed instructions for me. I would highly recommend this company.

17 November 2023
Unprompted review
Rated 1 out of 5 stars

Unprofessional, smug, falsely advertise but can’t deliver

After googling “Gluten-Free Hampers Switzerland” I found this company and the website allowed me to transact for a shipment to Switzerland and charged me £45 shipping. A lot but worth it to give my best friend who’s just given birth a lovely present. Having left the delivery contact of the recipient they then call the recipient asking if they could deliver to the UK instead and my confused recipient had no idea what the item was (they were getting the gift as a surprise) and gave their parents address in the UK. 1. The website should not transact if they don’t ship outside the UK 2. They should as any proper website does have separate contacts for recipient and customer and I should have been emailed straight away. I as the person who has paid for the item should be informed that they are not able to deliver what I have paid for. Handling the issue on the phone after it was delivered to a completely different country than I’d paid for I was met with an unhelpful and smug tone and thankfully trading standards informed me I was entitled to have the item collected and refunded. I gift hampers a lot and I am not used to such rudimentary operational oversights as not differentiating the customer from the recipient plus stating they don’t deliver outside the UK but allowing you to transact. I hope this company will learn from this mistake and conduct themselves more scrupulously and professionally going forward

17 October 2023
Unprompted review
Rated 1 out of 5 stars

Poor service

I placed an order online for a friend’s birthday in Ireland. The order was accepted and paid. Two days before the promised delivery they questioned the address and then advised that they cannot deliver to Ireland. Extremely disappointing service.

31 August 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful birthday gift

This was a birthday gift and the cheese platter arrived on the day of the birthday which made my step father really happy as he wasn't expecting it. He said the cheeses were very good especially the pecorino and also the fig jam.

29 July 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Quick delivery & regular updates on when my order was going to be delivered. The item was very well presented, tasted excellent & reasonably priced. I highly recommend Delicario

24 July 2023
Unprompted review
Rated 5 out of 5 stars

The best!

I order reasonably regularly from this company as I think their range of pasta sauces are the best. No one does a better amatriciana! Service is extremely prompt - ordered yesterday at 11.47am and received today at 10.20am . Excellent.

14 June 2023
Unprompted review

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