Delicias UK Reviews 67

Goods damaged - broken bottles in pack of 24.
**** update *****
Have now had a response and the company have now put this right ... replacement bottles now arrived all ok - amended to 4 stars in the meantime ****
All down to DPD poor handling - DPD do not help at all.

It was a very pleasant experience, got my parcel so well wrapped and safe, all my products came in perfect condition as it should specially my clay filter that is really heavy and can break easily but it got extra care. lovely customer service easy to get in touch and fast delivery. Would definitely recomend!

Really stressful experience with this company, they took long to despatch only did after I sent an email, all my frozen and refrigerated products arrived defrosted and smelly because DPD took 3 days to deliver. This happens because they charged over £9 delivery and probably purchased a cheaper shipping option which doesn’t not include priority delivery for being perishable food. I had to start a dispute on PayPal to get a refund, this company refused to refund the super expensive delivery fee, luckily PayPal decided this was unfair practice towards customers and gave me the refund of the items plus the delivery fee. I will definitely NEVER purchase with this company anymore. Such careless customer service!

Great service and fast delivery! They have a nice variety of products on their website. I've been ordering from them for a couple of months and never had a problem! Thank you!

Excellent variety, and as I lived in Portugal for 20 years it's great to get the things I miss

Great customer experience, quality products

I was delighted when I found this store in the UK and will never part away. In Delicias we can find the best products from Portugal, Brazil and Spain delivered in my door step. You can find a variety of products from the best and authentic Portuguese, Spanish and Brazilian cuisine. Good value for the money and the quality is amazing. All deliveries are very well packaged, including the frozen items. Also, you can find all the seasonal products like Bolo Rei on Christmas, Folar da Páscoa on Easter, 'Castanhas e Jeropiga' in Autumn which will bring you closer to the Portuguese traditional celebrations. I highly recommend for anyone looking to taste for the first time products from Portugal but also for those who want to remember your favourite products and flavours in your table in the UK.

I have always bought my Brazilian products from them and they have always delivered it on time and perfectly packaged. Recently, I had a problem with a delivery that got lost on the way and they immediately sent a replacement on the next day!

Amazing Portuguese and Brazilian Shop where you can find a large range of products. Staff very helpful and friendly. Loved the chicken sandwich (with fresh ingredients - looks like "homemade") and the desserts available at the shop display. Highly recommend!! I will return for sure and I was very happy to know that they can also delivery online :)

Delivery was quick and everything arrived in perfect condition. I definitely recommend Delicias UK!

update
After I sent a message on FB my issue was sorted.
I placed an order last month and the really communication improved.
Thanks for sorting out the issue quickly.

I ordered traditional Portuguese fish (bacalhau) for Easter, along with a few other groceries. I was really satisfied with both the quality of the products and the delivery. Everything arrived in perfect condition and exactly as expected. Thank you to the Delícias team for the excellent service!

Entrega rapida, tudo bem embalado e conservado, incrivel.

All delivered on time and in very good condition.
All frozen goods were frozen on delivery, the box held the temperature very well.
Good quality and value for money.
Will re-order soon.

Received my goods of date try to email to delicias uk no answer go be the last time I buy anything from this company

Frozen fish arrived soft and was clearly off, smelt bad and gills brown and bloodied. Tried to contact customer services and the option is not allowed as you cant sleect the topic and therefore won't send a compliant, no office or number to call. So replied to bill email and no response allowed . Contacting my bank for refund . Please avoid this company.

Before Christmas I ordered some products, unfortunately I received wrong order. I didn't have any reply about it for couple of weeks.
But recently they send me message with nice apologies giving me options, refund or send right products, I choose right products, and the next day I received my order, very quick, I appreciate that!

They never answered my emails, I made my order 10 days before Christmas and until today 23th, I'm Still waiting for an answer.

I will never buy anything here!! They are not serious!!

Not recomended at all,order on the 12/12/24 and still no answer back from them.NEVER AGAIN!!!
DID RUIN MY CHRISTMAS.

Ordered multiple times and always came across a good service. All items delivered. Good costumer communication. Easy to arrange delivery. Definitely a great way of accessing portuguese products. Will order again.