Delightfulflora Reviews 

My friend bought me a bouquet of flowers after my mum passing away recently from this Company paid for express delivery for Sunday, however they arrived via Royal mail on Tuesday, the box was considerably light for a large bouquet and upon opening they was as tiny bunch with only 7 flowers and some greenery and no water Judy a wet towelling cloth to keep the stems wet , I emailed the company as thought ( after seeing the reviews here ) they replied with the below email ‘ Thank you for reaching out to us.
We can confirm that the bouquet you received is correct. Each of our arrangements is individually handcrafted by our florists, which means that no two bouquets will look exactly the same. While some slight variances in appearance may occur, we always aim to match the arrangement as closely as possible to the photo shown on our website.
Please rest assured that there are no concerns regarding the quality or quantity of the flowers delivered. As the bouquet meets our standards and matches the intended design, we are unable to offer any compensation in this instance.
We appreciate your understanding.’

Of course I have replied back under Under Section 11 of the Consumer Rights Act 2015, goods must match the description, sample, or model seen by the consumer at the time of purchase. Because the items do not match what was advertised, I am exercising my statutory Short-Term Right to Reject under the same Act.

A beautiful act of kindness for a bereavement has now been excelled to total disappointment and embarrassment for my friend.

I await their reply …. If nothing my friend is a Lawyer and we will do a bank charge back and contact Trading Standards for false advertising.

Did not deliver on the day they said they would.

Downside was using Royal Mail for delivery. I needed a specific time frame before 11.15 am and this was not possible with Royal Mail so flowers were not delivered on time which missed the element of surprise. I will not be using you again unless delivery options change.

Beautiful selection at great prices. Easy to order but accidentally ordered 3 thank you balloons so be careful as they're actually included with the bouquets! Great value and delivered on time. The recipient was delighted! I will be ordering again in the future!

Didn't deliver on time as paid for. Contacted about this and completely shrugged off with a total lie! Don't waste your money here!

My elderly mum had a bad full, I live 2 hours away ordered on a Sunday to get there for Monday only once I paid to be told Tuesday delivery, which defeats the object as travelling to see her on the Tuesday. Emailed them very unhelpful company,no sorry nothing

Very easy to place more order.
Present delivery to. Thank you.

The flowers were lovely, delivered as promised. I read the delivery instructions so I knew when they were arriving. Got regular updates from royal mail. Very pleased with order. Would definitely order from you again. Thanks

The Splender Bouquet of Flowers/Balloon were absolutely out of this world. Will recommend to anybody and definitely use Delightful Flora again.

Paid for next day delivery and turned up 3 days later.

Flowers were for a gift, and they were beautiful only thing missing was gypsophia. Otherwise beautiful

The worst Florist I’ve ever had experience with. It’s terrible customer service. If there is a minus one star, I would rate it without a doubt. My biggest mistake was that I didn’t read the reviews before I ordered. I’ve made an order at 5.17pm on Friday, they asked me what day do I want the flowers to be delivered. Then I chosen the next day which was Saturday, they offered me the premium delivery was £4.99 then I took this service. But member of my family did not receive it on the day I’ve chosen at all. On the Sunday, I received an email that my flowers on the shipment to niece. But She did not receive it until on Wednesday. I’ve felt so disappointed about the service they’re offered.
Such a waste of time and money. Please stay away from this Floris Company: Delightful Flora lol - Undelightful more like

Awful!! Overall, I am totally disappointed, in fact shocked, at the customer service.
Delivery not guaranteed, images not representative of items received and gifts changed at your fancy!!! 
I have sent flowers and a bear for the birth of each of my grandchildren and this is the first time it hasn't been perfect.
Avoid this company

Delivered 2 days late

Arrived the following days and flowers were exactly like the picture. Thank you xx

Beautiful bouquets deliver as and when desired brilliant service

Quick and easy ordering process and the flowers arrived on time and looked lovely. Would definitely order again.

I ordered from this company ,very disappointed ,flowers half dead after one day .not acceptable will never order from this company again !

The bouquet advertised and purchased bore no resemblance to the one that was delivered, I complained and requested a refund, to be hit with the stock reply, flowers are perishable, or out of season and are replaced with others of the same or better value, I disagreed as the image they sell, is completely different to what arrived.

My granddaughter did well in her exams so I sent her some pink roses and she absolutely loved them , they were delivered the next day of ordering them so I'm happy.