Delightfulflora Reviews 

19,630
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,497 reviews, most reviewers were unhappy with their experience overall. Many people experienced frustrating delivery delays, with orders arriving several days late despite paying extra for guaranteed next-day shipping. Consumers also complained extensively that the flowers often arrived wilted, brown, and looking completely different from the advertised promotional pictures. Furthermore, customer support was often unhelpful when addressing complaints about damaged bouquets or missing refunds. Some reviewers were happy with the service, noting that online ordering was simple and items arrived fresh and on time. A few other people also felt that the gorgeous blooms and affordable gift options made for a wonderful birthday surprise.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, reflecting a mix of satisfaction and strong... See more

Product

Reviewers highlight ambiguous aspects of product quality, with starkly contrasting customer experiences.... See more

Order

Customers consistently note ambiguous experiences with order processes. While reviewers appreciate the simple... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding flower freshness and... See more

Service

Customers had ambiguous experiences with service, reflecting high disagreement. While some reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered flowers for next day delivery and was charged a premium for this and they did not arrive until the day after. I emailed you to say how disappointed I was as they arrived late and have receiv... See more

Rated 2 out of 5 stars

These flowers did not look like the ones i ordered and were picked out for the fresh yellow colour but when arrived were totally different and were almost dead and wilted 2 days later despite being in... See more

Rated 2 out of 5 stars

Ordered a large bouquet for my daughter who has been very ill in order to cheer her up. The flowers which arrived were a small bunch bearing no resemblance to the bouquet I had ordered. They w... See more

Rated 2 out of 5 stars

I ordered the large splendour bouquet for my sister in law and when she recieved them they didn’t look anything like the picture and no way was it the large size. I will definitely not be ordering fro... See more


Company details

  1. #33 of 33 best companies in Flower market

Written by the company

At Delightful Flora we’re all about making people’s day brilliant! With Delightful Flora a smile is just a bouquet away. Delightful Flora is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK. Every day, thousands of people trust us to deliver their flowers with good wishes and thoughtful sentiments on their behalf, we pride ourselves on that our customers trust in us. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I’m sorry, or just to say hello, we’ve got you covered. We are convenient way to shop for flowers and at very competitive prices you can count on us. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us


Contact info

2.7

Poor

TrustScore 2.5 out of 5

20k reviews

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1-star

Asks customers to review

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Replied to 30% of negative reviews

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2.7

All reviews

(19,630)

1,525 reviews in the last 12 months

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Rated 1 out of 5 stars

I'm not happy at all with the service

I'm not happy at all with the service.
I clicked Sunday 30th August because it was my mothers birthday. I paid and it was confirmed that it was the delivery date. I also get an email from you stating the same date.
I then get a email from Royal Mail, saying it would be there around the Monday, then Tuesday, now I've just had another email saying it's out for delivery today.
I've been sending emails to you and your replies have been...that is a estimated date and that Royal Mail don't deliver on Sundays. If this is true, then why allow me to click on Sunday for delivery.
My mother has had to wait for her birthday flowers and I'm not happy at all!

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Anniversary Flowers

Thought the website easy to manage, plenty of choice and the flowers I chose were lovely and reasonably priced.
Our friends who received the flowers were "over the moon" with them.
Delivery was also on time.
Thankyou

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Ordered some flowers for my parnters…

Ordered some flowers for my parnters birthday and never showed up on the day I ordered them for! Im still waiting on my flowers, birthdays now ruined abit, not happy at all! Won't be using this service agen due to fact you failed me as customer and failed to deliver on time!

1 September 2026
Unprompted review
Rated 4 out of 5 stars

Arrived a little later than expected…

Arrived a little later than expected but my friend was delighted with this flower wine and chocolates gift
Given 4 stars because they cheered my friend up but do agree with a lot of others ordered the large which was very small indeed

1 September 2026
Unprompted review
Rated 1 out of 5 stars

They asked for a day that I want it…

They asked for a day that I want it delivered. I told them 30th, and they haven’t delivered it. Not happy with the service, they blamed it on bank holiday but maybe make that clear? They didn’t take account of that so I’m not happy. Their customer service is awful can’t lie

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, ordered for a friend's birthday, flowers, bubbles and chocolates. Delivered on the day I wanted and my friend was over the moon, she sent photos and they're lovely and just what I ordered. Brilliant

1 September 2026
Unprompted review
Rated 1 out of 5 stars

-1 if I could...2 days late on delivery…

-1 if I could...2 days late on delivery roses had died they was delivered with no water and the box said it was packaged two days before it was delivered so the roses sat in a dry box for two days? The customer service was shocking avoid at all costs

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish, avoid.

Absolutely rubbish. Do not use this company for delivering flowers. Ordered for a specific date for fathers passing anniversary. Not even sent out. Email to say is arriving within 2 days. Disgusting service. I dont even agree with 1 star , should be minus. Really effing annoyed.requesting full refund and an apology from them.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful service

Absolutely awful service from this company avoid at all costs. The customer service is appalling to non existent. My flowers are still not delivered despite being told they were out for delivery yesterday even though the delivery date given was the previous day! Give this company a very very wide berth at all costs.

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Ordered flowers to be delivered on the…

Ordered flowers to be delivered on the 30th. Paid for Premium delivery, nothing telling me that Royal Mail will be delivery, because if it had stated that, I would have gone elsewhere.
Also nothing stating that they don't deliver on Sunday.
So on I went and ordered and paid.
I recieved an email stating delivery would be 30th, as I had requested.

NO DELIVERY ON THE 30TH, as of TODAY, 1 SEPTEMBER, IM STILL WAITING FOR THE FLOWERS. Royal Mail tracking, now says they are at a hub, so THEYVWONT BE DELIVERED TODAY EITHER!!!.
PLEASE, LLEASE, PLEASE, AVOID THIS COMPANY LIKE THE PLAGUE, DON'T GIVE THEM YOUR MONEY!

30 August 2026
Unprompted review
Rated 1 out of 5 stars

Be careful with this company

Be careful with this company! My first order was great and I ordered for another occasion on Friday. But delivery is not guaranteed on the day you ask! Despite requests to cancel, emails were not responded to and it is very unlikely that any refund will be made. I will not be ordering from this company again.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusted

Absolutely disgusted. Ordered flowers for my wife for our wedding anniversary. Got a gauranteed delivery date for the 30th August (our anniversary day) It is now the 1st September and the flowers still haven't arrived. Ive emailed to see where the flowers are, and they still haven't had the decency to reply. Don't buy from this cowboy company

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a bunch of flowers for an…

Ordered a bunch of flowers for an important birthday. Date was given. Still not delivered. Emailed 3 times,no response. Apparently the flowers may arrive tomorrow. 3 days late. Don’t recommend. Wonder what they’ll look like if they do arrive. Avoid and use Serenta..wish I’d of chosen differently

28 August 2026
Unprompted review

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