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DeliverMyMotor Reviews 

337
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable service, noting that vehicle transportation is managed smoothly and professionally. Many consumers emphasize the user-friendly website, making it easy to find great quotes and connect with dependable transport providers. The staff and drivers are described as extremely helpful, polite, and communicative throughout the entire process. Some reviewers were not happy with the delivery service, mentioning occasional problems with delayed arrivals and poor communication from drivers. A few customers additionally reported disappointing experiences where vehicles were accidentally damaged during unloading or providers completely failed to show up.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the quick, efficient, and professional vehicle... See more

Delivery service

People report ambiguous experiences with delivery service as some consumers praise the reliable, professional... See more

Staff

Clients share positive opinions on staff, frequently highlighting reliable, professional, and trustworthy... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, stress-free process and helpful... See more

Website

Customers felt great satisfaction with the website, describing it as a simple web platform that is easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to strongly recommend as from de start of collection following the route and the delivery everything is been mint like a Swiss watch, professional , time frame for collection and deli... See more

Rated 5 out of 5 stars

Booked a delivery of a new car I had bought online and then was reading through reviews here on Trustpilot about deliver my motor which made me think I had made a mistake. Decided to stick with my b... See more

Rated 5 out of 5 stars

Have been using this site since it started! Had 500 jobs in four years at this point some have gone great some have been hard customers but Paul is always on the WhatsApp group and has helped alot. A... See more

Rated 5 out of 5 stars

Absolutely first class. Delivered a donor car to repair my old banger. Collected the donor car from a slightly nervous seller and reassured him very professionally. The car was delivered late but that... See more


Company details

  1. Transportation service

Written by the company

DeliverMyMotor Connects you to nationwide Companies moving cars, vans, bikes, caravans, boats and anything else we can cover! Our aim is to reduce the large added fees on other platforms and ensure movers are Insured & trusted.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

337 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(337)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New car delivery

Booked a delivery of a new car I had bought online and then was reading through reviews here on Trustpilot about deliver my motor which made me think I had made a mistake.
Decided to stick with my booking and absolutely no issues at all. Prompt delivery and easy to deal with👍

7 July 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with this…



I had an excellent experience with this gentleman Mr. Paul, who transported my car from Haslemere to St.Helens . He was professional, courteous, and kept me informed throughout the entire process. My vehicle arrived safely, securely, and exactly as promised. It was clear that he took great care in handling my car, giving me complete peace of mind. I highly recommend his service to anyone looking for a reliable, trustworthy, and efficient vehicle transporter. Thank you for making the whole experience smooth and stress-free!

Thank you Paul for your excellent service

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

It's a very good, well around webiste. If you looking to transport your vehicle or if you are working in transportation industry, definitely check it out!

3 July 2026
Unprompted review
Rated 3 out of 5 stars

Be very Careful if using this site!!

The reason for the 3 star review, I have experienced both sides in using this site.
My first experience was having my van stolen by the person employed from this site to collect and deliver it to Poole.
After contacting the Police, I reached out and contacted DeliverMyMotor. No way to call directly to speak with them,only a messaging service.
It clearly states on the home page that all drivers are VETTED and INSURED but it was quite obvious from the initial response that they were going to be unhelpful. Tried to pass the buck immediately"We are just a service to put you in touch" vibe and not interested in helping.
After a Police investigation, the vehicle was retrieved and later released back into my possession.
Needing to still move the vehicle, some would say stupidly, I tried again with this site. This time I was a lot more diligent about who I instructed to collect the van. I read all the reviews and actually looked into their business background via companies house.
This time around, I couldn't have asked for a better experience. Jay from TLrec and Bogdan who actually collected the vehicle couldn't have been any nicer or professional to deal with. I would 100% recommend both these guys.
Looking back, maybe I could have done some things differently to avoid what happened in the first instance but also believe their is some false narrative advertised on the site.
If you are looking to employ using this site, please be very careful and do your due diligence!!

23 June 2026
Unprompted review
DeliverMyMotor logo

Reply from DeliverMyMotor

Thanks for your review, Tony.

I understand your comments and appreciate the feedback. It is important to note that transporters who have completed checks are clearly marked on their profile as **ID verified** and/or **Insurance verified**. These badges also show within messages, so customers can see when they are speaking with a checked transporter.

Some transporters may only upload ID, or may not have uploaded documents yet. In those cases, their profiles clearly show **ID not verified** and **Insurance not verified**. We always encourage customers to choose well-rated, verified transporters where possible. If booking a newer or unverified transporter, it is sensible to request proof of ID and insurance directly after booking for extra peace of mind.

The transporter involved in your first booking has since been removed from the platform. We also comply fully with any formal police data requests relating to incidents. Due to data protection laws, we cannot release a user’s personal details without a formal request from the police or relevant authority.

As stated, DeliverMyMotor is a linkage service connecting customers with independent transporters. We do not track drivers or operate their businesses directly, so in a situation involving a potentially stolen vehicle, the police must be involved. They have the powers and national systems needed to investigate and trace vehicles properly.

I am pleased your second booking went smoothly and the vehicle was recovered successfully. On that occasion, you chose one of our highest-rated transporters, who has been verified on the platform for over five years and has completed more than 800 jobs.

This is not to discourage customers from using newer transporters, but it is always wise to check verification badges, reviews and profile details before accepting a quote. If a transporter is new or not yet verified, it is perfectly reasonable to ask them for proof of ID and insurance before the job takes place.

Thank you again for your fair and honest review. We appreciate the feedback and hope we can help you again in future.

Rated 5 out of 5 stars

Fantastic

Fantastic site, was a little sceptical to begin with as I have never had a vehicle transported and was not going to be available for the handover but nothing was a problem. The driver contacted me directly and we agreed a safe space to put the keys, full photographs and messages through the whole process and a quick video showing the keys being posted through the letterbox and the condition of the vehicle. I wish I’d have found this company years ago! Excellent

1 July 2026
Unprompted review
DeliverMyMotor logo

Reply from DeliverMyMotor

Thank you for the brilliant review.

We’re really pleased everything went smoothly, especially with you not being available for the handover. Clear communication, photos, videos and sensible key arrangements make a huge difference, so it’s great to hear the transporter handled it professionally throughout.

Thanks again for trusting DeliverMyMotor. We’re glad you found us and hope we can help again next time.

Rated 5 out of 5 stars

Couldn't have been easier

Couldn't have been easier to make a request, review the quotes from people almost immediately. I selected the one that looked the best (not the cheapest) and they did exactly what they said for the price agreed. Recommened.

23 June 2026
Unprompted review
DeliverMyMotor logo

Reply from DeliverMyMotor

Thank you for the great review.

We’re really pleased the process was easy and that you found the right transporter for the job. Choosing the best fit rather than simply the cheapest is exactly how the platform is meant to work.

Thanks again for recommending us.

Rated 1 out of 5 stars

BUYER BEWARE !!!!! USE AT YOUR OWN RISK

Used this service to transport a car I'd bought on eBay. DeliverMyMotor 'introduced' me to Matt Kervin aka Classic Performance. Paid DeliverMyMotor £99 & the transport company Classic Performance £380.

Will not go into the nuts & bolts but the transport company damaged the car taking it off the transport vehicle. Matt Kervin was very apologetic and assured me he'd pay for the damage. Despite numerous calls, text messages & whatsapp messages he will not return my calls etc.

I've approached DeliverMyMotor who inform me that they are just an introduction service and that any claims for damage must be persued with the Transport Company which would be great if they would engage.

I have asked for copies of Classicperformances Goods In Transit Insurance which have not been forthcoming or business details so we can make a claim through small claims however these also have not been forth coming.

In short its cost me £ 99 introduction fee, £ 380 delivery fee and £ 350 to have the vehicle repaired.

PLEASE BE AWARE IF YOU USE THIS SERVICE YOU ARE ON YOUR OWN IF ANYTHING GOES WRONG

DELIVERMYMOTOR ARE STILL TO RESPOND

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Booked a vehicle delivery service through…

Booked a vehicle delivery service through their service a company called “ ANT'S AUTO MOBILES (FERGIE FLEET) LTD” has confirmed the job then I paid the fee. After 2 weeks of excuses, they cancelled the job and disappeared with my money. Since then I have been trying to contact “Deliver My Motor” but unfortunately there’s no any contact details apart from generic online form which I have filled it out and sent couple of times without any response so far. This has left me with no option but to proceed with the legal process. Not only this, ANT'S AUTO MOBILES (FERGIE FLEET) has threatened me that they’re on their way my home to fight me for leaving a review in Google. They have copied my full address, name and contact details from DeliverMy Motor platform and emailed to me to intimidate me. This has now been reported to police too.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely first class

Absolutely first class. Delivered a donor car to repair my old banger. Collected the donor car from a slightly nervous seller and reassured him very professionally. The car was delivered late but that was because of the dreadful state of the M6 and I was kept updated at all times. Well recommended

12 February 2026
Unprompted review
Rated 4 out of 5 stars

Check dates on transporters quotes BEFORE booking

Booked a collection, transporter decided he couldn't then do it within the time frame requested. Collection was cancelled. Refund of the deposit paid was issued by delivermymotor within a few days.
Check dates with the transporters before booking.

3 March 2026
Unprompted review
DeliverMyMotor logo

Reply from DeliverMyMotor

Hi, thanks for your feedback — we really appreciate you taking the time to share your experience.

We’re sorry to hear that the collection couldn’t go ahead as planned. While our transporters do their best to meet requested timeframes, availability can occasionally change after booking due to factors like route adjustments or unforeseen delays.

We’re glad we were able to process your refund promptly, and we completely agree that confirming dates with the transporter beforehand can help avoid any misunderstandings.

If you decide to use DeliverMyMotor again, we’d be more than happy to help ensure everything runs as smoothly as possible.

All the best,
DeliverMyMotor Team

Rated 1 out of 5 stars

Terrible service

Terrible service. Took my deposit and then didn’t turn up to collect my vehicle. Nor the next day. Nor the next etc
Cannot be contacted by text. Don’t answer their phone.
It’s meant that I have incurred a lot of costs as storage costs for my car and a lot of frustration.
DO NOT USE THIS COMPANY!!!!!!

11 March 2026
Unprompted review
DeliverMyMotor logo

Reply from DeliverMyMotor

Hi,

Please contact me directly so I can trace any emails.

I’ll personally look into this matter, arrange appropriate compensation, and ensure the transporter involved is fully reviewed.

We do not accept this level of service, and I will make sure this is addressed properly.

You can reach me at: paul@delivermymotor.com

Kind regards,
Paul

Rated 1 out of 5 stars

No response to emails or a refund

No response to emails or help after being let down by the transporter I booked. Had to initiate a chargeback with my credit card to force a refund.
Dont use this service its likely a con.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

As a transport provider for the website…

As a transport provider for the website i can say its been easy to use and has a constant supply of jobs to quote for daily. A great website to connect people wanting to move cars and vans with transport providers.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

One of the very best.

I’ve been with DMM more or less since the beginning and I can honestly say as a transporter the jobs are great, and the customer service experience is first class compared to other companies in this sector.

26 January 2026
Unprompted review

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