DellReviews 

I'm doing 1 star because there is no option for zero. You would think a $40 product would be good at it's intended function, but you would be completely and utterly wrong. Within the second month of me using this mouse it has struggled at every single one of it's functions. I have tried every single fix and almost breaking my desktop in the process because the only tech support I can contact is Google's ai. I have a sneaking suspicion dell's support team is mostly ai as well. Also, from what I've seen across the three and a half thousand reviews on just this site alone, dell is actually worthless as a company. I will make sure to avoid any and all dell products like the plague from this point forward.

I was a proud owner of my Dell Inspiron 7591 and in an attempt to upgrade I bought 2 weeks age Dell 16 Plus. To my dismay, there was no provision to capture live audio stream though Stereo Mix (Realtek R Audio) has been reolaced to Microphone Array on Soundwire Device that does not have that capability. The support staff kept me on phone for hours and were not able to resolve, nor did they know if that feature has been taken out and how a consumer can find out if the support can't help after hours of hit and trial! Now, I am sending that laptop for returns within 15 days of purchase and see what will be the outcome in terms of the refund! Being a multimedia enthusiast, the product has no value for me except typing letters. Very disappointed!

I bought my laptop less than 3 years ago and first started giving issues with Dell Bios, now screen is flickering. The issue is not only the malfunctions themself but also the lack of customer service from DELL, I paid a warranty but of course it expired after 2 years. Looks like DELL is building products to break or stop properly functioning after a few years. Thats not what I had in my mind when i decided to buy DELL. Now because I dont have a warranty, i got to stick with an annoying screen, really disappointed about DELL but for them it is just another customer, looks like they dont care

Couldn’t get to a real person only an AI not which couldn’t even help me in the least.

Dell's online returns process is structured in a way that makes returning a product more difficult than it should be. Customers have 14 days to return an item, the process is clearly designed to reduce the likelihood that a return is completed within the allowed timeframe.

I would not recommend Dell if you’re buying as a consumer. My experience with their customer service has been extremely disappointing.

The biggest issues were constant delays in responding, repeated miscommunication, conflicting information from different representatives, and a complete lack of ownership or care for resolving the problem. Every interaction felt like starting from scratch, and I was given misinformation that only prolonged the process and caused unnecessary frustration.

Dell may provide good support for business customers, but based on my experience, their consumer support falls well below expectations. The lack of transparency, accountability, and customer care reflects poor customer service ethics.

After all the time, inconvenience, and stress this experience has caused, I cannot recommend Dell to individual consumers.

Ben with Dell for 25+ years no problems.Ordered new win 11 on 6/10/26.Came with non operational speaker jack/blue screen within 4 days of use.Blue screen was fixed after approx.7 to 9 hrs with outsoursed tecks.Still no speakers.Tryed to return item and got the runaround.Last dell i will ever own.

I signed up their credit card to purchase a laptop flash sales, the packages has shipped out but then later that night it was sent back to sender, I called and they said I needed be to verified (which I didn't get any notifications), now I got to wait 10 days to get the refunds, I can't get that same deal any more, stuck with their credit card, and their sales rep placed me on hold over an hour listening to their elevator music with no one helping me out, Jesus Christ! I don't remember them being this bad!!!

Their new support system absolutely sucks. I have a down server that needs parts and 4-hour support that we pay a lot of money for. I have to submit a ticket online and upload the log, but it's hard to do with the server down. You call in, and they tell you to file online. Next time the server is up for renewal, we will be shopping around!

I have owned DELL PCs for 20 years. Bought two when windows 10 couldn't be continued. One of the two constantly resets. I have tried Dell premium service four times. Each time you wait for hours and its all by text. They still haven't solved the problem. There is no way to speak to a human and complain. I will NEVER buy another

Warranty is no good. Paid top dollar for my monitor and within months of ownership i make multiple support call because it had screen artifacting. they never fixed. then they tell me months later they tell me internal or external warranty doesnt cover. i am frustrated with the service

I ordered a new Dell Vostro 3030 from Amazon.com on September 9, 2025. It worked fine until Saturday morning, 6/6/26. When it booted up the fan was running extremely fast and loud. I rebooted and the same thing happened and there were error messages during boot-up. I called Dell Tech Support but they were closed until Monday.

I need my computer so I didn’t want to wait until Monday to get it fixed so I brought it to the Geek Squad at Best Buy. They told me that the computer is stuck in Manufacturing Mode and it needs to be reset by a Dell Technician. So on Monday I called Dell Tech Support again. It seems like their phone system is designed to waste as much of the caller’s time as possible so you will give up and not pursue getting tech support. But I hung in there and finally got a human who told me that he couldn’t help me because I never registered the computer. So I registered my computer while on the phone with tech support (he guided me through the process) but they told me that it could take up to 10 days for the ownership transfer to go through. 10 days!!!!

I told them I bought it from Amazon.com in September and it was under warranty and I could send them a receipt from Amazon to prove it. They told me the warranty expired on May 1, 2026 (apparently it sat in an Amazon warehouse for a few months) and there is nothing they can do until they have paperwork saying I own the machine. They said that they would notify me once the paperwork comes through. After 2 weeks passed with no call or email from Dell, I called Dell Tech Support again. They looked and saw I owned the computer but they didn’t want to help me because it was no longer under warranty.

I went through with them again that I bought it new in September and the technician had me email him the receipt. I should mention that it was not easy to understand any of the people from Dell Tech Support that I spoke with. All of the ones I spoke with had a difficult to understand heavy accent. Anyway, the tech support agent tried to help me but couldn’t and wanted me to send in the computer at my expense and pay for repairs.

I insisted that it should be under warranty because I bought it new from Amazon in September so he showed the receipt to his boss and the boss told him that it wasn’t good enough because it doesn’t say “Invoice” even though it had all the relevant info and when I went to the purchase on Amazon and clicked on Invoice, that is what came up (The Amazon Invoice says “Order Summary”). The boss insisted I get paperwork from Amazon that says “Invoice” on top. But when you click on “Invoice” on the Amazon website, that’s what comes up! … and it has all the relevant info!!!

I asked him what was missing from the invoice/order summary I already sent him. He couldn’t tell me. They were just giving me an unnecessarily hard time at this point hoping I would just give up and go away. They didn’t care that I had not been able to use my computer now for over 2 weeks. I asked to speak with his supervisor. He told me that his supervisor was unavailable but he could have his supervisor give me a call back. I asked for the supervisor’s name. He told me that Gagan was his supervisor and Suhrid was his manager and one of them would call me back within 2 hours. The call never came.

I called back Dell Tech Support the following day and the answering system recognized me and told me they would get back to me in 2 days and hung up on me. I tried a few more times calling different Dell numbers and I could not get through. The automated system just wasted my time and hung up on me multiple times. There is no way to call customer support that I could find and I looked hard. The only way to reach Dell Customer Support that I could find would be to snail mail them at their headquarters.

I need my computer so I decided to bring it to a local Dell Walk-In Authorized Repair Shop, get it fixed so I can get back to using my computer and fight with Dell to get reimbursed later. My local Dell Authorized Repair Shop couldn’t fix the problem … and I need my computer!

So I went online and found a local computer shop that builds custom computers and gives a 3 year warranty on them. I took my computer in and asked if they could cannibalize my 9 month old Dell computer to build me a comparable computer. The owner said yes but let me take a look at it first. Within a few minutes he had it fixed! Big shout out to Norm and Myles at MAC’s Tech Hut / Micro Air Computers in Blandon, PA!!! Great Job Guys!!!

Their guess is that Dell did an update which caused the problem in the first place.

I’m still waiting for the call back from Dell.

I will never buy another Dell product and I don’t recommend that you do either.

Worst customer service and worst products even Alienware

My experience with Dell has been awful! My husband bought me a laptop in October and gave it to me for Christmas. Apparently there’s a 30 day warranty for them to replace it and I didn’t even get it by the time the warranty was up! So I never even had a chance to use it under warranty. I have called them several times. Trying to get the issue fixed cause it’s overheating. It’s overheating to the point that it’s such a soft off and it’s so hot that it actually burned my husband‘s hand when he touched the cord. And this is a known issue because if you Google it, it will tell you that. They refused to replace it and I don’t trust it because it smells like it’s burning. There’s no way they can fix everything in there now to make it safe enough for me to continue using it without worrying about whether It’s gonna burn my house down. And since it’s a known issue if they haven’t fixed it yet before the computers are sold how are they gonna afterwards??? I am VERY dissatisfied. I have contacted the Better Business Bureau, but I don’t think they really care about that either. Oh and by the way, the person who they escalated it too, keeps telling me he’s tried to call three of our phones and can’t get through, but he’s not on any of our call logs.

I purchased a Dell 16 in Dec 2025. My Wifi no longer works. Dell told me that I need to pay $99 because it is not covered under the warranty. Six months they will not help fix it. So mad I can't think. $900 for a laptop with no wifi- what the hell?! Thanks for nothing Dell

Purchased a 2026 Dell XPS 16. Worst experience ever. Within 30 days the screen actually fell off of the laptop and was sitting on the keyboard. Initially asked to exchange or return as the system was not what the sales person indicated it would be. Was informed no returns or exchanges. Not true. Had surgery and came home on day 31 and was again told too bad, out of 30 day return window. Next time will just flush the money. Would be a lot more satisfying. You have an extremely hard time contacting anyone. Phones don't get you to a person and online is a waste of time and answers are totally predictable. Just another victim of Dell poor quality and terrible products.

I am extremely disappointed with Dell’s customer service and order management process.

I placed an online order for a custom Dell Tower and Adobe Acrobat Pro. The transaction itself was fairly seamless until the payment was declined due to a recently updated credit card not yet being reflected in Google Pay. When Dell notified me of the payment issue, I contacted Customer Support because there was no option in the Dell order portal to update the payment method.

I was told Dell could not update the payment information because the order was placed through a digital wallet. Instead, I was told the order had to be cancelled and recreated. The representative indicated the cancellation had been completed and told me to contact Sales to place the replacement order.

That created a major problem. Since this was a custom computer, recreating the order took additional time, and when I attempted to reorder it myself, the price had increased by roughly $500 and the delivery date moved out by about a week. A Sales representative was able to help with pricing, but not the delivery date. After another payment issue caused by my bank flagging the transaction as fraud, Dell manually processed the payment over the phone with my permission, and I was told the replacement order had gone through.

The next day, I logged into Dell’s order portal and found two confirmed duplicate orders.

I then contacted the Sales representative who helped me place the replacement order, but was told Sales does not handle cancellations and that I needed to contact Customer Support again. When I called Customer Support, I was told the duplicate order cancellation may not successfully process and that if the computer ships anyway, I may need to return it, schedule a pickup, or try to intercept the delivery.

That is unacceptable. This duplicate order was created because of Dell’s payment-update and cancellation process, not because I intentionally placed two orders. The system is not scheduled for delivery for about a month, so Dell should be able to stop the duplicate order before it ships. I should not have to involve my client in returning equipment or handling logistics caused by Dell’s internal process failures.

I am now left with duplicate confirmed orders, duplicate charges or authorizations against my credit card, and a digital product refund issue for Adobe Acrobat Pro that only exists because Dell’s cancellation process failed.

This should have been a simple payment update. Instead, it turned into multiple calls, multiple departments, a recreated custom order, a delayed delivery date, duplicate confirmed orders, and unresolved financial exposure.

Dell needs to improve its order management, digital wallet payment handling, and internal escalation process. A customer should not be told an order is cancelled, instructed to reorder, and then discover both orders are confirmed less than 24 hours later.

Dell's customer service is terrible. Need computer for important job interviews and on-line Bachelor's program. After weeks and weeks of Dell telling me it is a software program and completely re-loading Windows 4+ times, they finally agreed that the problem is hardware (Motherboard and/or SSD).

Now I am supposed to wait through the weekend (customer service and technical support not available on the weekend) and then go without my computer all weekend and then wait for repair to be scheduled and have a compromised computer go through part swapping until they hopefully get it.

Unacceptable, no appreciation or value for customer time or needs.

Dell in the past used to mean quality, professional products.

Not anymore. I bought a high end professional display for use with my design-focused setup a few years back. It was not cheap, and I expected it to be quality.

Instead what I got was junk. Within a year and a half, the display started to strobe, with burned-in vertical banding present, amongst other visual errors.

Since it was still under warranty, they rushed me a replacement display, which I had hoped would have the issue, fixed.

However, now just a few months out of warranty this second display has suffered the exact same issue, and Dell will not take any responsibility, instead stating that my only option is to discard the monitor and purchase a new one.

Since when have nearly 1000 euro products become disposable after just a year or two of service?

And since when is it acceptable to tell a frustrated customer with a proven faulty product that there's no other option than to spend more money?

I have 15+ year old Dell monitors that still work great... I've had Dell PC's and Laptops that were absolute beasts and super reliable. And when there was an issue, they stood by their product.

But the Dell of Today appears to be garbage on all fronts- Quality, Reliability, AND service.

Fool me once, Dell- Shame on me.
Fool me twice, Dell- Shame on you.
I will be switching brands, and never returning.