DellReviews 

Dell Inspiron, cheap, shoddy. Dell used to be great, not anymore. Had a great laptop by Dell in 2015. Purchased the current one about four years ago. Not what they used to be.

I purchased a brand new Alienware Aurora Gaming Desktop in August 2025 for nearly $3,000. By January 2026, just five months later, the computer began crashing repeatedly and eventually failed completely with eight different kernel-level stop codes — clear indicators of hardware failure.

What followed was nearly four months of poor customer service. Dell support initially insisted this was a software issue not covered under warranty and pushed multiple OS reinstalls as the fix. Even after a full factory reset failed to resolve the problem and the computer crashed again with the aftermarket SSD physically removed, Dell still tried to attribute it to software. Only after I filed a BBB complaint did Dell's Advanced Resolution Services finally engage and authorize a depot repair.

At the depot, Dell confirmed both my SSD and processor were defective — two critical hardware components in a computer less than a year old. The processor was on backorder for over a month, leaving me without my computer from late March through mid-May. Dell initially refused both a refund and a brand new replacement, eventually offering a Like New replacement unit, which I accepted to finally resolve the situation.

The ultimate outcome was acceptable, but the path to get there was unacceptable. Front-line support and chat agents repeatedly tried to deflect a clear hardware issue as user fault, and meaningful escalation only happened after a formal BBB complaint. For a premium product at this price point, that is not the service experience you should expect.

My advice to anyone considering an Alienware purchase — document everything, escalate quickly, and don't hesitate to file with the BBB if you encounter recurring issues. Dell's Advanced Resolution Services team is competent and responsive once you reach them, but you should not have to fight to get there.

I got a new Dell Laptop. The second day the battery was dead after charging overnight. I checked the cable and noticed the LED light was not on, but that it came on when I wiggled it. I figured I had just not connected it well. This has reoccurred several times over the last few months. I finally realized the pins on the computers port look weird, I think one is bent maybe. So I contacted customer service and spoke to Praneeth, who told me that is just normal wear and tear, so they won't cover it. I explained that the computer came like that out of the box so that's not wear and tear. She spoke with her team and reiterated that they will not cover it. It is unfortunate to spend hundreds on a product that is defective with a company that has poor customer service. I will strongly not recommend this product to potential customers. I will also be sure to leave reviews wherever appropriate so that others will hopefully not make the same mistake of purchasing a Dell.

Dell sold me a computer which does not have enough GB for the OS, it took 1 year, now I have 24GB free space and the computer runs badly. I have moved everything to the F drive, there is nothing left to do. It is possibly it is because of the updates which are automatic, windows 11 does not allow someone to change this. A computer should have enough GB in the OS to allow for updates.

Dell Latitude 7450 laptop unusable due to very poor hardware quality and unacceptable ongoing performance. Dell refuses to provide a refund.

Dell has not inspected the laptop so there is no substantive evidence for Dell's claim that "Our inspection indicates that the keyboard, top cover, and hinge have sustained physical damage."

Regarding the physical defects:
Four keys detached during normal machine use - this is clearly a manufacturing defect.
The hinge has become wobbly through normal opening and closing - this is also clearly a manufacturing defect.
Overheating - operating temperature increases to 95°C during normal use.

Additionally, Dell failed to consider or address the PC's unacceptable performance, including:

Laptop won’t run if its not plugged in to power supply
Booting too slow - up to 10 minutes
Opening apps too slow - up to 10 minutes.
Laptop freezes when Microsoft Teams is opened, unresponsive.
Opening tabs in Google Chrome browser too slow to low - they time out.
Task Manager opens too slowly - 5 to 10 minutes
Loses WiFi connection frequently
Keyboard mapping issue: the @ symbol is not working.

I used several Dell laptops during my 20-year IT career, with each unit lasting up to five years. During this time, a key never came off any machine, and the machines did not stop while in use.

Dell no longer makes quality laptops and they won't honour their warranty.

I purchased a brand-new Dell monitor which displayed severe vertical colored lines and a distorted oval pattern the very first time I powered it on. No external damage to the monitor or its packaging — a textbook case of Dead on Arrival (DOA) / manufacturing defect.
What followed was one of the worst customer support experiences I have ever had:
• A Dell agent reviewed my photos and video and explicitly confirmed: “We’ll go ahead and replace the monitor.” He then collected my full name, address, email, phone numbers, and instructed me to photograph my Service Tag alongside handwritten personal verification details.
• After I provided everything in good faith, a different agent silently took over and reversed the decision — claiming the damage was not covered under warranty. No new evidence. No inspection. No explanation for the reversal.
• I was passed between 4 agents (including a Supervisor and a Manager) over 2 days with zero continuity. One supervisor even got the name of the handling agent wrong.
• Dell’s justification kept shifting — first “customer-caused damage,” then “no accidental damage coverage,” and finally a generic policy response repeated word-for-word by multiple agents. None of it addressed the core fact: internal panel failure on first boot with no external damage is a manufacturing defect, not accidental damage.
• A Dell Manager issued the final verdict: warranty claim denied, buy a new monitor. This came after a committed 24–48 hour escalation review — which ultimately changed nothing.
• When I raised the legitimate concern of why my personal details were collected under the explicit promise of a replacement that was then denied, I never received a clear or satisfactory answer.
Dell’s own agent admitted the damage is internal. There is no cracked glass, no pressure marks, no liquid damage — none of the customer-caused damage categories listed on Dell’s own support page. Yet the claim was denied.
I have been a loyal Dell customer for years. This experience — a broken promise, a bait-and-switch on personal data collection, and a support process clearly designed to find reasons to deny rather than resolve — has completely ended my trust in Dell’s warranty and support commitment.
If you own a Dell product, document everything. Record your unboxing. Save every message.

Dell doesn’t sell computers. They sell overpriced, underperforming garbage designed to break the day your warranty expires. Every machine I’ve owned from them—laptops, desktops, doesn’t matter—came with shoddy parts, laughable build quality, and a BIOS held together with duct tape and lies.

And their customer service? A soul-crushing maze of offshore reps who read scripts instead of solving problems. Hold times measured in geological eras. “Solutions” that involve reinstalling drivers for the fifth time. They’ll blame you, blame the weather, blame God—anything except admit they sold you a lemon.

Dell takes your money, delivers e-waste, and then ghosts you like an abusive ex. Don’t walk away. Run. And if you’re listening, Dell: rot.

The online selections for the warranty extensions are not correct! Absolute horrible customer service from the warranty department and customer care! Another problem is that you cannot speak with anyone in the US! I have had supervisors in India actually hang up on me. I had one of them tell me that "maybe I don't want to understand".

My cat bit my monitor (2,400$) and couldnt be fixed. Called dell support to get a discount on a new one and they bounced me from sales to tech support back to sales. Offered 10% discount and told me to get the enail with the code. NEVER RECEIVED ONE. All of them from the usual statistical sample

I had an amazing experience with Dell's international phone support! My 3.5-year-old XPS 8950 suddenly started freezing up completely. The support technician was incredibly patient, professional, and clear. He systematically guided me through a step-by-step troubleshooting process, testing my multiple monitors and external SSD drives one by one.Thanks to his logical diagnosis, we isolated the issue to a failing 12-year-old external hard drive. Once we removed it, my computer went back to working flawlessly. Excellent, top-tier global support that saved me a ton of stress!

I ordered a Dell webcam. It was installed 3 months after purchase. It has never worked and the technician I used told me it is faulty. Dell's Customer Service is totally AI and totally unsatisfactory. They will not accept a return after one month and they have no people to speak with about this situation. This is my last purchase from Dell. Horrible customer service.

i found over 3 years the customer service excellent except for telling me that two times having breaks involving the hinges once with the right side and once on the left causing the need for hinge and screen replacements were out of warranty. in spite of the fact that there were no accidents, no drops no mistreatment and that without even looking at the laptop. over $300 in repair costs twice. but the techs that came to the apartment to fix it were great and every time i have error message or booting issues telephone tech support has been great and easy to deal with

I would be writing this review on my dell laptop but it’s currentlt updating for the 4th time this month. You may be wondering why I don’t update it during the night, however the battery is so dog water that it can’t even handle that. Every time I think back to when I purchased this laptop, the interstellar bookshelf scene plays in my head, because I should’ve forked up the 300 extra dollars and get a think pad! But no I’m stuck with the dell xps, the laptop that holds awards such as loudest machine on earth or best unconventional oven. If you are thinking about getting a dell laptop, I beg of you to learn from my mistakes and RUN

Using my Dell Inspiron 15 3000 since 2022. Got it just after the pandemic, Not expecting it to survive for so long. It was not used in a Air Conditioned environment, mostly outside and warmer than usual. Still it work flowless. After 3 years had to replace the charging port but that's my fault for being too careless.

i purchased dell laptop from amazon and my 46000 INR was lost. microsoft edge took 7 minutes to open and whatsapp took 4 minutes to open where as some other applications like naukri launcher never opened at all. something has happened to this company. i assume that management of dell has changed and they are intentionally selling cheap hardware now.

DELL tower ECT1250, the worst machine I have ever had, in 1982 I had a IBM computor, that was more reliable than DELL or its pc, I have had DELL machines for as long as I can remember, this one crashes nearly everyday, and what do they do, get me to take to my IT suport for an upgrade three times, update software I dont know how many times then after 4 months they want to send an engineer out who could fine the house, a big white detached house with two driveways, how on earth is the engineer going to fix something that is the size of a large shoe box !! Rubbish service, rubbish equipment. Waited all day for the engineer before getting a phone call at 1417 to tell me they couldn't find the house. They managed to call me to tell me they wouldn't be coming, but not that they needed directions.

XPS13, 2025. Keeps crashing. Lost 2 sets of hard drive data. I'm constantly looking thru "how to fix.... XYZ sites". could be windows also, but I will never buy a dell again. $US 3000 down the toilet.

Terrible staff. They can't even fix basic "errors" in My PC. They've created so many passwords that you can't even reset your PC settings (to make the error go away) without their permission. It feels like the employees are students/salespeople (students in other fields, but not computer-related). They tried to sell me "some kind of adapter," which I completely didn't need! It's impossible to contact them in writing! It took me more than two weeks to contact this company via email. All this time, they kept giving me "non-functioning, inoperable email addresses!" Several student interns also tried to remove the pop-up window on my PC through Dell Assist. It took them about eight hours of my time, and ultimately, they couldn't help me! I'd like to point out that "remote assistance from Dell" is a paid service! You can't fix computer problems yourself—you'll lose your warranty, and the warranty service is "untrained." It's amazing.

I ordered an Alienware gaming monitor from them on 4/2/26. I didn’t receive it until 4/7/26. Upon observation I discovered that there was no auxiliary cable port in order to use my soundbar speakers as it showed so online. I tried to get technical support plus even went as far as getting other port adapters to fix the problem. I reached out to see if I can get a refund or an exchange but due to the fact that I was past my 30 day return by a week or so they stated they couldn’t help me which I think is unfair because how are you going to start a 30 day return policy before a consumer receives their product? They even told me the 30 days started from the 2nd when I ordered it and not the 7th from when I received it! Either way there should be an exception that can be made and even then Dell overcharges for something with no sound port. Plus the customer service is terrible

Why are these idiots the default provider of laptops for so many businesses in the UK? they are crap! their laptops are crap!