Delonghi Cookers Reviews 

I was blown away by the speed, efficiency and helpfulness of my interaction with Delonghi Cookers. I have a Delonghi Cooker that dates back to 1999. Still working perfectly but the numbers on the display panel had rubbed off over the years. Steve went out of his way to help me get a manual for my model, eventually contacting Head Office in Italy. No money was going to be made by Delonghi Cookers but this did not stop them giving me 5 star service. Really impressed and super appreciative!

I've moved into a house with an older model, built to such a high quality it's still going strong.
Only issue was some of the front labels on controls have worn off.
Spoke to Steve in the service dept and he was amazing.
All of my daft questions were answered brilliantly and he's sent me the manual by PDF.
No pressure to buy any service or product, so helpful, with a real pride in supplying such a robust product.

They have provided a manual do I can use a cooker whose dial markings have worn off

I've been having a bit of trouble with a Kenwood oven I'd purchased from Curry's. It was stuck in demo mode. I'd tried Curry's customer support and was given the Delohghi number to try and see if they could help me to deactivate the demo mode. I was put through to Steve Richardson and the man went above and beyond to help me. He said they didn't know off hand how to sort my issue but he would try someone who he knew had history with this cooker. He also arranged for Curries to give a call with the relevant details I needed to get out of demo mode. It worked great. I don't think I would of found this information without the direct help of Steve. A true gentleman who saved the day. Thank you

Absolutely Brilliant Company and ever so helpful when problems arose around my delivery. They made sure it was sorted and so did the delivery company. We now have our vintage 3 cavity range cooker in Black and decided to also order the Black cooker hood. Very impressed with the sturdiness of everything about it. And I think it's Beautiful. Its not yet installed and may not be until after Christmas. I can't wait to cook with it. The thing that helped us decide was the opportunity to be shown around the showroom via WhatsApp as we couldn't go in person (down to us not delonghi) All our questions were answered and Steve Richardson couldn't have been more helpful.
Thank you all at Delonghi
Lizzy g.

I had a triple oven range cooker delivered 4th December 2022, absolutely loved it until the main oven door fell off on opening whilst in the middle of cooking on the 29th August 2022.
Was told it would be about a week when the engineer came however wasn't supplied & fitted until 30th October 2022.
All was going well until a metal clip on the rubber door seal of the small tall oven came off so that oven was not in use from 23rd November until it was repaired on 7th December.
Last night an hour after the engineer left after replacing the said clip,while cooking dinner the new large oven door dropped yet again & looks perilously like it's about to drop off.
I've spoken to customer care repairs and have been told I will be charged for the repair as it is a few days out of the 1 years warranty
She suggested I spoke to the supplier, which of course you speak to an automated message telling me to ring customer care giving me the same number as I'd just rang. Am seriously regretting buying this cooker now
And still no nearer to getting this problem solved

My issue is with the Cooker Support at Delonghi. I emailed them with a repair request back in January 2023, with all the details about the bottom of door missing a bolt and therefore not closing properly and heat escaping meaning the oven never held the heat it should. As well as the second tall oven fan causing high pitched rattling and squealing sounds whenever it is turned on and heating up as well.
I didn't hear anything back so in March 2023 I emailed again to chase it and got a response about someone coming out to complete the repair and was asked to give the information again about the faults so they knew what parts to order.
A repairman then turned up, with no parts so could not nothing to repair the cooker, said he would order the parts and be back in touch to come and mend it. It's now December 2023 and we STILL HAVEN'T HEARD ANYTHING. I have chased this my email and telephone with no success. I would never by a Deloghi product again simply because of the terrible service.

Below is the e-mail I sent Cooker Support.

Hello,

I spoke to a lady called Kate this morning, and asked for her help. She asked that I send in some photos of the cooker, and perhaps she can, or her colleague Steve might be able to identify it.

The main oven is not heating up, and on further investigation I discovered that the heating element is open circuit (I'm 80 years old, and used to be an IBM Main Frame Computer customer engineer many years ago).

The model number etc which used to be stamped on a label on the top oven door is no longer visible, and this is the problem I am going to have when trying to order a part. The cooker is in very good condition, and when we bought the house in 2006, I was told it was 1 to 2 years old.

Are you able to help me with a model number etc.

I would very much appreciate it.

Regards,

Philip Nicholas.

Cooker Support helped the very same day with all the info I required, plus a full spare parts list for the ESS 602. I have today ordered the part from shop4spares.

Prompt action from the technical support team taken to resolve my issue.
Very happy

Great experience. Asked for some part numbers for a cooker , phoned up cooker support and within 5 minutes I had the parts manual emailed to me and a follow up call! Great service.

I have a very old Delonghi Range Cooker which needed a new door seal, Katie in Customer Services was super helpful and the part was ordered in no time at all for a very reasonable price. She also sent me a copy of the manual as I had lost this. All round very helpful. Thanks so much

Excellent customer support! called them to try to get a user manual, spoke to a person! she emailed me a user manual within minutes - very satisfied.

Spoke to Steven R. He listened and provided great advice and support. Thankyou

My wife called the help desk about a problem we were having with an oven door hinge not working. I didn't think it was worthwhile calling as I couldn't see how it could be resolved over the phone. How wrong of me. Steve Richardson used a WhatsApp video call to very patiently walk me the through the repair process. Brilliant help from Steve - Thank you.

Excellent help and advice from Steven yesterday. Refreshing to find someone so committed to helping us resolve our issue with our Delonghi Vonateg Cooker.
Which means now both our daughters can purchase their new Delonghi cookers with great confidence on the products and the support staff behind the scenes.

I’m not accustomed to writing reviews and don’t usually have positive feedback to report.
It’s very rare to find good customer service and I can whole heartly say my experience was excellent. Steve Richardson is a technical genius with a problem-solving mindset.

I had a technical issue with my installer refusing to sign off the gas work due to the information contained within the installation manual. I was stuck and not sure where to turn. I contacted the Gas safety register who advised that the manufactures’ installation manual overriders the British Standard regulations and I would need to contact the manufacture. I was fearful that I would ever get to speak to someone, let alone get any help besides verbatim quotes from the manual.

I spoke to Steve who to my surprise took the time to understand the problem and find a solution. Steve went above and beyond and spoke to my installer on a couple occasions. In addition, Steve arranged in witing that our proposed installation can be accepted.

We have now had our Hob installed and I’m due to the receive the Gas certificate. I’ not sure if this would have been possible without Steve help.

What a change from the norm, dealing with this company! Two genuine humans who actually reply
to a phone number! There is no push to sell, just honest
replies to questions, giving the wanted information and
a little trust and reassurance, which is so lacking today.
An item was ordered eventually. It arrived on time, well
packed and superbly delivered. Moreover, the cooker looks perfect and works!!!!
Thank you Steve and Katie, I would recommend your company to anyone and thank you for your traditional and professional service.
Sincere regards,
Janet J. Storey

Had an issue with our Delonghi range cooker. The help and support I have received from the manager Steve Richardson was impeccable, very professional knowledgeable and patient individual.
Just to add there were no issues with the cooker but when cleaning the back of the cooker my wife mistakenly tampered with the black tube fittings, which we pushed back to reconnect and everything was back to normal, but with Steve’s help we have identified that was the issue also he was so confident with his diagnosis over the phone he put his month salary on it as a bet lol 😂 well done mate that what it was. Thanks again Steve really appreciate your help.

Moshiur Rahman

Spoke to Steve at DeLonghi Cooker Support - excellent service, great technical knowledge

Purchased 2 Delonghi cookers, both have the same fault, oven doesnt work properly Engineer called out 3 times for one of them and twice for the other in less than one year. They struggle to find engineers to come out and repair, often taking many months for an appointment despite being informed of scheduled appointments which are cancelled without notice and only when they are chased they notice that the engineers haven't turned up.
I would not recommend Delonghi for cookers.

It has now been a further 6 weeks since my last contact and the problem still has not been resolved.

Problem sorted for a short period of time, same problem is reoccurring again. It is not expected that when purchasing an item expensive as this that you have the same issue time and time again. It is now April 2025.