De'Longhi Reviews 

Everything was/is Perfect. Thank you.

Amazing product, I have the experience

Less than 3 year old espresso machine now suddenly no longer works correctly despite following care instructions.

Waste of money

I purchased a de Longhi gas cooker late December 2025. The oven has been unfit for purpose since purchase. Everything burns on the bottom before it is cooked.De Longhi sent out an engineer some time ago who said the oven was functioning as intended. I made a formal complaint 3 weeks ago but have still had no response. I have now been without an oven for the whole of this year.

DELONGHI Magnifica Evo ECAM290.61.SB Bean to Cup Coffee Machine
I’m extremely disappointed with this very expensive De’Longhi Magnifica Evo. It’s not even a year old and I’m already dealing with the third issue. The milk frother constantly stops working, even after full cleaning, descaling, and following every instruction exactly. My previous De’Longhi machine also failed early, and I regret buying another one. For the price, the reliability is terrible. I expected a premium machine, but instead I’m dealing with repeated faults and frustration. I honestly wouldn’t recommend this model ,I have a 1 year warranty since Dec 2025, but it feels useless because I’m not getting support. I expected a reliable premium machine, but instead I’m stuck with repeated faults and frustration.

Ref-7480650/7639716
Out of warranty coffee machine sent for repair, took nearly 6 months for them to pick it up, retuned damaged in May and now nearly September, still waiting for them to collect after several emails stating will pick up, now completely broke again with same original fault.
The worst customer after sales ever, great product but avoid avoid avoid.

After sales service not good.

I had a broken glass mug from a set and requested a replacement. I carefully explained to the person I spoke to what was needed. He kept telling me what he was going to send, and I told him this was the wrong one.

After three weeks the wrong size replacement was sent. I've decided to give up as I can't waste more time on this.

4 reviews and still not resolved. I get ignored on emails and nothing is moved forwards. Either it is sorted or I will have to take to trading standards.

Don't bother and never buy anything from this company, you will save yourself a lot of time money. We have sent the coffee machine for a warranty repair because it was leaking a lot. The machine had been allegedly repaired and returned with the promise of the extended warranty. However after few weeks the same problem appeared again. After a long and painful exchange of emails we were told to send the machine for the evaluation. This time we were told that the warranty was only for the parts and apparently they had not replaced any during the repair. Considering that their customer service doesn't even read any of their previous correspondence, when I enquired about an update on their evaluation, all of the sudden I was asked to provide details of the issue....so they are not even aware that they have had our coffee machine for over a week now! What's more interesting, this time they said that they did replace parts during the first repair. To summarise, now they want to charge us a lot of money for the repair of the first failed repair for which they offered extended warranty...
Also the person replying to messages called Gemma actually never follows up, just another empty promise.
Anyway next step is the Financial Ombudsman and I also asked my family law adviser if I can post their replies here so you can see it all for yourself.

Purchased a di longi coffee machine in June 2024. After approx 7 months it needed to be sent off for repair. However, after approx 8 months it failed again with a different problem. Contacted Di longi customer service who offered a repair again at a cost of almost £60, or another £20 for a speedier return. I explained I would have expected to get longer than less than a year from an expensive coffee machine but it was take it or leave it attitude. Very bad customer service

Failure no 1. Pressure problem/very weak pressure and no coffee being extracted. This is when it was sent away for repair.

Failure no. 2 no steam being pumped from the steam wand, totally unusable now.

Ticket no 8028460
I received an email today stating they cannot send a replacement remote control for the portable air conditioner we bought last month, existing one has never worked despite troubleshooting.
They state the whole unit needs to be returned and a refund will be issued once they receive it.
How does this make sense?
No wonder there are so many negative reviews on here, customer service is just awful.

I bought a delonghi magnifica evo and I regret it so much. It’s the worse coffee machine I ever had. In 4 months since buy I have send it 2 times for repair and now is 3rd time .
Delonghi is only waste of money and time as they don’t care about our time to call them packing and send it back etc…
I would not recommend it to anyone delonghi as they don’t care about their customers…..

They delivered a coffee machine that wasnt working properly. After about 10 emails back and forth, where they kept asking me to perform different "checks" I simply said that you have delivered a faulty product. Please let me know how to return it and refund me the money. Then I got a reply, informing me that my case had been referred to the main branch who would contact me within a few days. A week later, I tried calling their customer support to ask what's going on. I called a Tuesday at around 17:45. The automatic answer told me I've called outside their opening hours, and to try again on a weekday between 08:00 and 18:00.
I then tried the live chat option and asked what I was supposed to do, when calling didn't work. They said that they didn't have any agents available today, and that this was something that happened from time to time. They then referred me to their online questionnaire. When I then explained I've already used that and the whole reason I was trying to call, he just replies with "well, we as a customer service department can't help with some issues, you will get an email once we get a reply' and shut the chat down.
It's a terrible way to handle a customer to whom you have delivered a faulty product to, and to just keep dodging a simple return seems very questionable, to me at least. I don't recommend this company.

I purchased a coffee machine along with a few other items online. Upon receiving the package, I did not open any of the items as the intended recipient no longer wanted them. Within a couple of weeks, I received an unexpected partial refund. When I contacted them to inquire why the refund was only partial, I was repeatedly and rather impolitely informed that a full refund would take 14 days to process. After 14 days had passed, I still had not received the refund. A week later, there was still no refund. When I called again, I was told that no other items had been returned, despite all items being in the same package. More time elapsed with no further communication. Eventually, I was informed that the item had been located, which was a relief but not a surprise as I had indeed sent it back. I was then told that the money had been refunded on a specific date with a reference number. However, my bank statements showed no evidence of such a refund. I was subsequently informed that their system had held the money and that a new refund order would be processed, requiring an additional 10 days of waiting. Fifteen days later, I am still awaiting the refund.

We purchased a delonghi coffee machine to replace our previous brevill machine which was very inconsistent this new delonghi machine is brilliant we could not be happier with this machine the coffee is consistent everytime the machine is idiot proof to use and clean and also very stylish plus it takes up half the bench space of the old machine we opted for the smaller model we love it thankyou delonghi

I have been trying to return my broken coffee machine for months now. Whenever I get an email from De'Longhi although it is signed with the name of a person, they are all unmonitored mailboxes, so when I reply I just get a notification that I have replied to an unmonitored mailbox. The only way I can correspond with them is to fill out the form, which just results in another ticket number (I am now on my 4th), and a request to provide the information I have already provided countless times before. The live chat is useless, and they never answer the phone. My next stop is going to have to be 'Which?' magazine. I am only giving one star because that is the lowest rating available. If I could give zero stars I would.

One star is Too MUCH. Coffee make Magnifica Plus. This machine has amanufacturing fault, the milk frother is blocking after heavy use. The only option is to sent the machine back to them. I sent fully intact machine and they sent me back broken. Three times!!! Each time the machine was more broken. They broke the plastic panel above the water tank, than put duct tape over! Third time they replaced this and could not fit correctly the top panel and sent back with open gap in the left site. I just sent the coffee machine 4th time back to manufacturer. I did not have my machine since mid of June and now we are in end of August. The only way to get their attention is to post on social media. Other wise they ignore you.
I suppose to get my replacement a couple of weeks ago. Today when I called they even did not make the arrangement for replacement.
It’s great coffee machine until break! Unfortunately, it breaks often due to know issues with the milk frother. Then your nightmare starts!

Our previous De’Longhi coffee machine lasted around eight years before the seals eventually failed. Given its age, rather than have it repaired and risk something else going wrong shortly afterwards, we decided to replace it.

We chose a De’Longhi PrimaDonna. It certainly wasn’t cheap, but based on our experience with the previous machine, we thought paying more for a premium model was worthwhile. Initially, it was excellent.

Unfortunately, after just seven months, it appears the seals have already failed.

Getting through to customer support was difficult enough, but when I finally did, the attitude of the person I spoke to was appalling. I was treated with complete disdain and made to feel as though I was an inconvenience simply for calling. The general tone was basically, “Why are you bothering us?” — not what you expect when contacting customer support about an expensive machine that is only seven months old.

They have agreed to repair it, but we have to package the machine ourselves. For a large, expensive and relatively delicate appliance, I would have expected De’Longhi to provide suitable packaging so that it could be returned safely.

I specifically asked what would happen if the machine was damaged in transit and was told it isn’t insured. So apparently, after spending a considerable amount on one of their premium machines, it’s essentially pot luck whether it reaches the repair centre safely.

Perhaps the person I spoke to was simply having a bad day, but her attitude was completely inappropriate for someone working in customer support.

Our previous De’Longhi lasting eight years was one of the main reasons we bought another. A premium machine developing a fault after seven months is disappointing; being treated like an inconvenience when you ask the manufacturer to put it right is considerably worse.

De’Longhi really needs to look at both its returns process and the way its customer service staff speak to customers.

Someone is stuck in 1994?
Trade in of 30 consists of shipment fee of 28 and unnecessary stress.
Bought a machine which got a massive discount half an hour later, got told to refuse the parcel, as they can’t amend the order- hilarious….
Customer service got a script consisting of loads of generic crap….not helpful
Guys, good thing your coffees don’t suck, cause everything else is!

Very disappointing experience with De'Longhi.

I purchased a De'Longhi coffee machine and after only four weeks it stopped working completely. I contacted customer service immediately and was asked to record and send a video showing the fault, which I did promptly.

Unfortunately, after providing everything they requested, I have received little to no follow-up and the issue remains unresolved. It's extremely frustrating to spend a significant amount of money on a premium coffee machine only to have it fail after such a short period and then struggle to get support.

I expected much better quality and customer service from a brand with De'Longhi's reputation. At this stage, I'm very disappointed with both the product and the after-sales support.

Based on my experience, I would not recommend this brand. A product failing after only four weeks and the lack of action from customer service has left me with very little confidence in De'Longhi.