De'Longhi Reviews 

The returns procedure is abysmal

Arrived on time. It was bought as a gift. Recipient was very very pleased with machine

Fantastic product, good communication and timely delivery

Replaced my kettle with like for like. Very quick delivery, excellent product.

Date today 23th October, 2026
Sent my Delonghi Manifica Plus Coffee Machine to Repair Centre for repair under warranty. They received it on the 2nd October, 2026. I have been sending text and making phone calls to as why I haven't received my machine back. I have been informed that it has been lost but the customer service assistant cannot approve a new machine or refund it has to go through to another department. I was told that they would send an email requesting me to approve a new machine of refund today, but as yet nothing has appeared in my emails.
My frustration with Customer Service at Delonghi is now gone pass being civil and I don't know what else I can do.

Don't waste your time with De'Longhi's coffee machine recycling program. I followed all the instructions, uploaded the required photos, and supplied all the requested details, but I've had no response whatsoever. The lack of communication is unacceptable and makes the whole program feel like nothing more than a marketing gimmick.

I bought a bean to machine 13 months ago, a few months ago I got in touch about the milk frother, it's called something else, but that's besides the point, they explained what issue was and would send a replacement but was out of stock?? OK... I thought, so how can it be replaced, so I asked and was told it would take up to 28 days.... 2 months later and few calls back to them I was told they would go to repair centre as they should have one, 2 days later it arrived!!? Problem solved... For that issue... Oh I might add, I was told to have coffee without the frother and use milk different way!!! Eeerrrr no, I bought the machine for mikly coffees!
Next issue, it was leaking, rang up spoke with lovely day who said it was within the warranty so they would repair, fab!! They send lable, I sent it on 23rd September 2026,was told 10-15 days, so it's now 23rd October, take away the weekends and it's overdue, lots of calls to them, telling me it's still with repairs!! I then find out 2 days ago on 21st Oct, it was received on 25th September, fixed and ready to return back to me, but they have lost it in the warehouse and tried to blame parcel force, I will be getting a replacement, but no one knows when as it has to go higher for investigation and then once it's been okd, il get one, not my fault it's missing, they have lied all this time, when weeks ago they could have emailed or called to explain the issues and I may have had a coffee machine by now, instead I'm still being told it's priority and il get new one soon.... They haven't got a clue!! Almost 600.00 coffee machine, I was very lucky to have got in one a mega deal for 275.00 I think, so I'd never get it on a deal again, so I'm stuffed, not happy at all,

We love this coffee machine! It was a gift for my wife, and we’re so happy with it. As an Italian family living in the UK, it brings us a little closer to home and makes every cup feel special. It’s been so reliable that it’s already approaching its first MOT! Thanks, De’Longhi—we couldn’t be happier.

Good, Received on time and in good condition

I sent a message to de longhi customer service Uk as I wanted a specific measurement on one if their items.

The reply in fairness to them was very quick but uninformative as they couldn't help me so I replied to their email saying I wouldn't be buying from them

To add insult to injury I later got what was obviously an automated response saying they were pleased to have been able to resolve my query!!

HELLO GUYS YOU DIDN'T SO APPALLING CUSTOMER SERVICE

I made an error with the order which they rectified almost immediatly and the machine turned up on time, as for the coffee machine, it exceeded all expectations, very user friendly and I especially like the automatic cleaning cycles after use.

Easy delivery, decent deal and machine is very good.

Negatives is the buy back scheme, do not do it. Waste of time. You have to pay to return it, only for most delivery companies not doing it. Time, effort to get minimal back. Cheaper and less time consuming to tip.

Customer service helped with minor issues during ordering, quick delivery and the product seems to be of high quality.

I absolutely love my Delonghi Maestro. Great coffee and looks brilliant. The auto milk function is good too. But i am really enjoying dialling in my espresso and playing about with the functions and pretending im a barista.

Never matched the deal that was offered for the same machine with free coffee starter pack at a retailer. I emailed and ask would they warrant this and got told basically no. Maybe dont use these direct.

Delivered quickly, on time and works well

Great coffee machine at a great price.

Purchased a Argenta Kettle and Toaster the kettle started leaking after 2 weeks Argos replaced it 1 year after this the replacement started leaking in exactly the same place I got in touch with customer care and stated the Delonghi new about this as there was a batch of them faulty however was not worth the time as the reply was it is out of warranty so £40 for a year that is the going rate may as well have bought a cheap plastic one would have got a longer life.

I have never encountered such a horrific delivery experience.

I was promised a 1-2 working day delivery. The £400 coffee machine was bought on Wednesday 07/10 and arrived at my local Parcel Force depot on Friday 09/10 at 6am. Fine, it'll get delivered on Monday. Or so I thought.

Instead there was still no sign of it on Thursday 15/10. I engaged with De'Longhi through live chat and they stated that they would e-mail Parcel Force, and I would receive an e-mail update. Come Monday 19/10, there is no update.

I talk to De'Longhi Live Chat again, who stated that Parcel Force have not replied to their e-mail so De'Longhi are powerless to do anything. This is very confusing to me, as surely De'Longhi are an important client of Parcel Force and aren't at the mercy of their apparently shocking e-mail reply times?

I decide to wait a bit longer, but get fed up come Wednesday 21/10 with no update or any apparent resolution. I spend 40 minutes on hold with Parcel Force directly, who after 20 minutes of back and forth discussion, say they have ensured a delivery attempt will be made. This is NOT my responsibility. I do not have a Contract with ParcelForce, De'Longhi does, but De'Longhi was so unhelpful I felt obliged to take matters into my own hands.

Somewhat inevitably, there has been no update on my tracking since this call. I spoke to De'Longhi on Live Chat AGAIN today (22/10) who stated that ParcelForce had only just replied to their initial e-mail 2 hours ago (1 WEEK TO REPLY, which De'Longhi sat doing nothing to expedite).

The reply from Parcel Force? Asking for MORE INFORMATION about the package. The LiveChat agent states that they have replied and are awaiting ParcelForce response. I am now exasperated as it looks like I am being held hostage by e-mail exchanges between De'Longhi and Parcel Force that take 1 week per message. Hence, I am now detailing an account of what happened on TrustPilot, something I have literally never been forced to do before. I do not have faith in the Agent's current promise that it will be "escalated if we don't hear back by tomorrow".

I have wasted hours of my life at this point trying to get my parcel sorted out. This is a £400 coffee machine, not a second hand book from eBay. I expect significantly better and would encourage everyone to NOT ORDER from De'Longhi. I can see that I am the third review in a short time to deal with a similar mess.

Also, some live chat gems (real quotes)

After giving my order number and tracking details: "Are you writing to me from the United States"

"Do you have the ticket number you used to contact us" : De'Longhi Live Chats to not provide ticket numbers.

Upon request to have my situation escalated right now rather than rely on them honouring their promise of an escalation tomorrow. "I understand but I cannot help you further now".

Upon asking if there was any way to speak to a manager "I am sorry, but there isn't"

When asking if there is a complaints form: "Please give me a few minutes to look into this information" to be informed that I can write an E-mail (no address given). Upon asking for the address, I receive a URL to the De'Longhi "Contact Us" page.

I CANNOT STRESS ENOUGH HOW MUCH I DO NOT RECOMMEND DE'LONGHI DUE TO BOTH THEIR CHOICE OF COURIER AND THEIR CUSTOMER SERVICE. SUCH A MESS REQUIRES A SIGNIFICANT GOODWILL GESTURE TO REMEDY.

Worst case, I have no idea at what point the parcel will be declared lost and a refund/replacement will be issued.