Ajax Systems Reviews 

> It is extremely frustrating that as the owner of the hub, I do not have the option to unlink an installation company from my own device. Why should I have to rely on a company to remove me from my hub, while I am completely locked out of doing it myself?
> It feels like Ajax heavily prioritises installation and monitoring companies over the actual end-users who purchased and own the hardware. Customers should have ultimate administrative control over their own systems. Needs a serious update to user permissions.
>

Excellent customer service. Responded very quickly on some technical issues and were super helpful.

I had an issue replacing the reserve battery in a FireProtect sensor. So I e-mailed support and got very detailed instructions on what might be the cause and how to resolve it (not available in manuals).
It worked just fine and solved my problem. Excellent support in any case.

I was having a technical set-up issue and I reached out to Ajax support who quickly guided me with steps on how to rectify it. Fantastic customer service and great products.

After several emails to and from there support team, I can't thank them enough for there time explaining, why I couldn't add a device to my system. We've finally resolved the issue, which was my fault. I hadn't realised there are different devices, these being those that you can add yourself and those that need to be added by an approved installer. We've had the Ajax system for a few years now and it had been flawless. Highly recommend this Alarm system.

Fast and reliable support, as always.

The Ajax Support Team provided quick, professional, and helpful responses to my questions. They were knowledgeable, patient, and guided me through the solution efficiently. Excellent customer service and a great support experience.

The support from Ajax Systems was fast, professional, and highly efficient. Thank you for the excellent service!

Excellent customer service and help to solve a wifi problems with Hub 2 plus.

Absolutely love my Ajax system, from ease of installation and the mobile app. I have smoke detectors, cameras and an intruder alarm system with each component taking seconds to set up and get working.

Customer service is always good. They respond quickly with any issues with lots of solutions. The cameras and the app are great too.

The app interface / ergonomics is really clear and user friendly.

Superb service as ever.

I recently reached out to customer support because I was having trouble getting another user to access the system. It turned out the mistake was entirely on my end. I was sending the invitation to one email address while my wife was trying to register using a completely different one. Despite my simple user error, the support team was incredibly patient, professional, and helpful. They guided me through the issue step by step until everything was fully resolved. Truly top-notch customer service.

(1) Intake based on assessing situation and needs. (2) Modular product allows for bespoke confuguration. (3) Quick installment. (4) App is easy to use. Wish for improvement: guest access to app, the guest keys are hardly practiced and easily leading to false alarm.

Excellent and super fast technical support!

I am very grateful to the Ajax support team for how quickly they helped me resolve my issue. I highly recommend them.

Recently I had a technical issue with my Ajax alarm system, possibly (indirectly) caused by a software update. I reported the problem to the helpdesk on Sunday, and they contacted me first thing Monday morning.
I received excellent assistance—the staff were knowledgeable, patient, and very pleasant to deal with. They really engaged with the issue, guiding me through the recovery process step-by-step throughout the day; the explanations were clear and practical, resulting in the problem being resolved that same day.
Compliments to the service desk staff!

We’ve had our Ajax security system installed for nine months, and it has performed flawlessly. Our setup provides comprehensive, room-by-room coverage, including door, motion, leak, and smoke/heat sensors. The monitoring team’s response time to alarms is exceptionally fast. Our only minor issue was with the adhesive tape loosening on one of the door sensors, causing it to fall, but overall, we are highly satisfied with the system.