Deloox has been delivering quickly and with genuine products, that's awesome! To make perfume shopping even easier, they'd love it if they Categorized perfumes by season (e.g., summer, winter,... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
On web site is written 1-6 working days delivery but even after 6 workings days order was not shipped and status for one item still ordered. Customer service not respond on mail. Unprofessional... See more
Company replied
Great value and huge range. Am happy with my purchases. Did get slightly anxious when I discovered after ordering that fastway was their choice of courier as they haven’t been reliable for me here in... See more
Absolute scam. Perfumes are not original or in a sealed box. And you cannot return them as they are dangerous goods and no couriers will take them. Customer support is mostly AI, and when... See more
Company replied
Company details
Written by the company
At Deloox we want to make sure you can enjoy! Enjoy our assortment consisting of over 400 top brands, enjoy the best beauty products, enjoy our low prices and of course our good service. Over 1.5 million satisfied customers!
Contact info
Netherlands
- deloox.com
4.1
Great
2K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent price and speedy delivery 🚚 I…
Excellent price and speedy delivery 🚚 I would definitely shop here again I was a bit unsure after reading some reviews but I had no issues and would recommend.
22 August 2025
Unprompted review
Great prices and delivery on time.
12 August 2025
Unprompted review
I made my order 3 weeks ago and don't…
I made my order 3 weeks ago and don't get it yet.... I don't like this site
11 August 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your feedback. We are sorry to hear that you experienced inconvenience with your shipment.
We have been in contact with you and have launched an investigation into this situation. Fortunately, the parcel was received on 15 September 2025.
We hope you enjoy your order.
Kind regards,
Team Deloox
Easy website to navigate on
Easy website to navigate on. I placed my order and was told 4 to 9 working days for delivery. The product was delivered on time. The product was the right one. Good bargains. Perfect. I would highly recommend this company. Thank you to everyone.
26 August 2025
Unprompted review
The best place to buy perfum and…
The best place to buy perfum and cosmetics in whole Europe !
22 August 2025
Unprompted review
Very satisfied customer
Deloox provides an easy to order service at very competitive prices. My order arrived within the estimated delivery time so overall a great shopping experience.
24 August 2025
Unprompted review
Ordered a fragrance
Ordered a fragrance. Said 3-4 days delivery. Now after 3 weeks didn't receive my purchase and no response to my email about my order. Still waiting.....
23 August 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We apologise for the delay in delivering your order.
Due to a delay at the carrier PostNord, the parcel was delivered to you on 2 September instead of 28 August. We have contacted you about this and offered you compensation to alleviate the inconvenience. We hope you are satisfied with your order.
Update: 15-09-2025
You should have received your new package by now. We hope you enjoy your order!
Kind regards,
Team Deloox
Never ever
I do not recommend shopping on this platform. The order shipping and delivery dates shown on the store's website are false. I will never shop on this site again. I feel cheated. In addition, customer service and contact are very poor. I do not recommend it.
8 August 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear about your experience.
We previously requested additional information, but unfortunately we have not heard back from you. Without this information, we are unable to investigate the situation. We would kindly ask you to contact us or provide us with this information.
We understand that this is very inconvenient for you. We always strive to deliver orders correctly and on time, and we would like to look into what went wrong.
Kind regards,
Team Deloox
I received an empty packet from them…
I received an empty packet from them and no response from the customer service. I was obliged to dispute the transaction.
one week later: they replied to this review with lies, I have sent them every possible information several times by email and by chat and they have still not responded in any way
7 August 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback.
We are sorry to hear that you experienced inconvenience. Unfortunately, we cannot find an order under this name. We previously requested additional information, but we have not heard back from you. Without this information, we are unable to investigate the situation.
We kindly request that you contact us or share this information with us.
Kind regards,
Team Deloox
Everything was perfect
Everything was perfect! I’m gonna buy here more!
18 August 2025
Unprompted review
I received a half empty parcel
I received a half empty parcel.
Despite I sent a picture of the half empty box, they still refused a refund or sending the rest of my order, claiming that I threw the box away…as if they don’t know all the info of the order…
I highly recommend avoiding buying from them!
1 August 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your feedback. We are sorry to hear that you are experiencing issues with your order.
We have investigated this and the carrier has confirmed that the package was sent in full and with the correct weight. We have asked you for additional information about the shipment and the shipping box, but we have not yet received this. Without this information, we are unfortunately unable to resolve the issue.
We understand that this is very frustrating. We would appreciate it if you could provide us with the requested information so that we can look into this for you.
Kind regards,
Team Deloox
Amazing site with good prices and an amazing customer service.
If you don’t mind waiting a little then I would recommend this site. Amazing customer feedback, that is quick to help the customer and of course amazing prices that you can’t be angry at.
8 August 2025
Unprompted review
Genuine fragrances for 60% of retail…
Genuine fragrances for 60% of retail price in Ireland. Couldn't ask for more.
1 August 2025
Unprompted review
Empty parcel – no refund given
Title: Received empty parcel – refused refund
I placed order #16179997 with Deloox on 16 July 2025 for €597.94.
When the parcel arrived, it was completely empty. I immediately contacted the seller and provided clear photographic evidence.
Despite this, they refused to refund me, citing their “internal investigation” with the courier. Their responses have been purely formal, without any real attempt to resolve the situation.
I am now left without the goods and without my money. This is completely unacceptable customer service and shows a disregard for basic consumer rights.
I strongly advise avoiding this store.
24 July 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your feedback.
The delivery service weighed the package upon receipt, and the weight matched the weight we sent. In addition, a signature was provided upon receipt, indicating that the package was received in good condition.
The delivery service carefully investigated the situation, but no irregularities were found.
If you suspect that a package is empty or damaged upon delivery, it is important to refuse the delivery immediately so that the delivery person can register this.
If you still have additional information or evidence, we would of course be happy to receive this so that we can review the situation again.
Kind regards,
Team Deloox
I GOT AN EMPTY BOX
I GOT AN EMPTY BOX, ORDER NUMBER 16324358!!! DO NOT BUY FROM DELOOX OR YOU WILL GET SCAMMED! NOT ONLY DID I GET AN EMPTY BOX, THE DELIVERY WAS SUPPOSED TO ARRIVE LAST WEDNESDAY ON THE 30TH!! I REPEAT, DO NOT BUY!!
4 August 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback.
We are very sorry that your order caused this experience. We have investigated your package and are happy to inform you that the situation has now been resolved.
Kind regards,
Team Deloox
Missing items
I ordered four perfumes,only three arrived.E mailed them couple of times, it's been two weeks but no reply yet.Very poor customer service.I honestly wouldn't recommend shopping with them, I understand it's a human error,it happens,but zero effort to resolve the problem.
2 July 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your feedback. We are sorry to hear that you appear to be missing an item.
We have contacted you and checked that your order was shipped in full from our warehouse. We have asked you to provide proof so that we can investigate this further.
As soon as we receive this from you, we will of course be happy to look into the matter with you to find a suitable solution.
Kind regards,
Team Deloox
Very good products
I have ordered 1 perfume from this company. The delivery was fast, on time. The product is original. I am happy with my purchase!
23 July 2025
Unprompted review
The products are great and the…
The products are great and the communication is good, just needed 2/3 more working days to ship in italy.
18 July 2025
Unprompted review
First time ordering - Success!
First time ordering from deloox and it was amazing. Great customer service and item arrived within 2 days. Packaging was also very good.
10 July 2025
Unprompted review
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