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Based on these reviews
On web site is written 1-6 working days delivery but even after 6 workings days order was not shipped and status for one item still ordered. Customer service not respond on mail. Unprofessional... See more
Company replied
Great value and huge range. Am happy with my purchases. Did get slightly anxious when I discovered after ordering that fastway was their choice of courier as they haven’t been reliable for me here in... See more
Absolute scam. Perfumes are not original or in a sealed box. And you cannot return them as they are dangerous goods and no couriers will take them. Customer support is mostly AI, and when... See more
Company replied
Company details
Written by the company
At Deloox we want to make sure you can enjoy! Enjoy our assortment consisting of over 400 top brands, enjoy the best beauty products, enjoy our low prices and of course our good service. Over 1.5 million satisfied customers!
Contact info
Netherlands
- deloox.com
4.1
Great
2K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
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Poor customer service and long delivery delays
Awful experience. Delay after delay. Received my item 18 days after I ordered it. Still waiting on someone from customer service to contact me.
First and last time customer.
30 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We apologise for the inconvenience caused by the delayed delivery and the wait for contact.
We have now been in contact with you and have seen that the package has been received. We have looked for a suitable solution together and, as a gesture of goodwill, have refunded the shipping costs to you due to the delay at the carrier. Unfortunately, you did not wish to use the discount code offered.
During the festive season and holidays, carriers can experience delays, which is of course very annoying and not the experience we want to offer. We hope that, despite everything, you are satisfied with the final outcome and the order you received.
Kind regards,
Team Deloox.
It was a little delayed,but they…
It was a little delayed,but they promised me parcel before Christmas,and they did it.
Good job Deloox. Thank you. I will comeback soon
24 December 2025
Unprompted review
Horrible
Horrible, I ordered my package on the 12th. They told me it would be here on the 17th. Its the 31st and I still haven't got my order. I have reached out to customer service 3 times. They can't even tell me if its coming or not. They just sent me out a review email asking how they did. Shite I still haven't got it yet
31 December 2025
Unprompted review
Reply from Deloox
Dear customer,
We are sorry to hear that your parcel has been delayed. We understand that this is very frustrating, especially since your order was intended for Christmas. Fortunately, the parcel was received on 2 January.
Unfortunately, freight traffic to Ireland was delayed because the parcel had to pass through several countries from the Netherlands and every sorting centre is extra busy around the holidays. This unfortunately caused a significant delay.
To compensate for the inconvenience, we have contacted you and offered compensation. In addition, we are offering you a free return if necessary.
We hope that you are still satisfied with your order and are ready to help you with any questions you may have.
Kind regards,
Team Deloox
This perfume was a first time purchase…
This perfume was a first time purchase with Deloox. I had no complaints. They are competitively priced and good communicators. I will definitely purchase from this company again.
4 December 2025
Unprompted review
A gift for Christmas still hasn't arrived on 30th Dec!!!
Ordered the Christmas gift at the start of Dec with an estimated delivery date of 16th Dec which I thought would be ideal. Unfortunately no delivery. The last contact I had apologised and said it would be delivered at the latest by 24th Dec. Tomorrow is the 31st December and it still hasn't arrived. I don't know if it will at this stage.
Received ok in Jan
30 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback.
We are sorry to hear that you did not receive your Christmas gift on time. We understand that this is very disappointing for you, especially since it was a special gift. Unfortunately, carriers have been dealing with high volumes and delays during this period. Because your parcel was sent from the Netherlands to Ireland, it passed through several sorting centres. Due to the extra volume around Black Friday and the festive season, the parcel was unfortunately delayed several times. Delivery was also temporarily suspended during the festive season.
We dispatched the order immediately after it was placed. The delay occurred during transport via GLS, which is of course very annoying. We have now seen that the parcel has arrived at your address and have therefore contacted you to check whether everything has been received as desired.
In addition, we would like to discuss with you how we can mitigate the inconvenience. We have sent you an email with possible solutions and hope to find a suitable solution together.
Thank you in advance for your patience and cooperation.
Kind regards,
Team Deloox
Good perfume
Fast delivery, quality product.
I was very happy with my order, I will order again for sure
9 December 2025
Unprompted review
Not good enough
Like many others, it seems the delivery company let Deloox down, I understand that but my contract was with Deloox. I can't give a good review as the Christmas present arrived 5 days after Christmas and tracking was non-existent. Not good enough to just say its out of your control. Its your job to ensure deliveries are on time, or else inform and update customers properly and compensate when things go wrong. Obviously, I won't use your site again and will warn others not to.
29 December 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your feedback. We are sorry to hear that you experienced
inconvenience due to the delayed delivery of your order.
Unfortunately, several orders to Ireland were delayed due to the busy period around Black Friday and the holidays. Because these parcels are processed by different carriers, this can sometimes lead to later delivery than expected.
We understand that this is very unpleasant and will contact you to see how we can remedy the inconvenience. If your order has arrived late, we will of course offer you a free return.
We apologise for the situation and hope that we can still resolve this to your satisfaction.
Kind regards,
Team Deloox
Negative experience
It is quite ridiculous to be asked for a review of an order I have not yet received. I placed my order on 10th December and was told delivery would take 3–5 days. I understand the Christmas period is busy, but it has now been nearly three weeks and the items still haven't arrived. My experience so far is very negative
11 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We apologise for the inconvenience caused by the delayed delivery of your order.
The good news is that your parcel will be delivered today.
If it is still too late, you can always make use of our free returns service. We have also offered you compensation for the inconvenience and delay, in the hope that this will help to alleviate the situation. We have already contacted you to resolve this together.
Kind regards,
Team Deloox
Dealing with Deloox was fine but…
Dealing with Deloox was fine but delivery by their courier partner (GLS) was appalling. Took over a week to arrive to their Dublin delivery centre where it sat for another 12 days until it was delivered today 29/12/2025 - too late for Christmas.
29 December 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your feedback. We are sorry to hear that you experienced inconvenience due to the delayed delivery of your order.
Unfortunately, several orders to Ireland were delayed due to the busy period around Black Friday and the holidays. Because these parcels are processed by different carriers, this can sometimes lead to later than expected delivery.
We regret that you did not contact us about the inconvenience. We understand that this is very unpleasant and will contact you to see how we can remedy the situation. If your order arrived late, we will of course offer you a free return shipment.
We apologise for the situation and hope that we can resolve this to your satisfaction.
Kind regards,
Team Deloox
I was worried about the legitimacy of…
I was worried about the legitimacy of the website after reading some bad reviews. I bought a Lattafa Shaheen Silver on 14th December and received today 29th December.
Very well packaged, original (unless they cloned the QR code which takes you to Lattafa’s website to check if it really is).
Just a minor issue where the top of the lid was unglued. The smell last for quite long and it’s the same as one sample I have from the physical store. My thoughts are that the real scammers are the retails charging you triple of the real price. 4 stars only because the lid.
29 December 2025
Unprompted review
Can't review the product as it hasn't…
Can't review the product as it hasn't arrived yet,it was ordered weeks before Christmas for my sons Christmas gift,and got an email saying that is won't arrive on time .The company they use for the delivery is absolutely dreadful as ur was in the area u live in from the 17 th dec but still was not delivered?? This is not acceptable,I do not know why u are using this company,u need to change.I was upset for my son not getting his Christmas gift ,and i blame the courier as it is as in my country early enough to be delivered for Christmas,but obviously didn't care ,not happy
29 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you experienced inconvenience because your order was not delivered on time, causing your son's Christmas present to arrive late.
We understand how disappointing this must have been for you, especially around the festive season.
We have since seen that the parcel was delivered yesterday and have contacted you to discuss a suitable solution to alleviate the inconvenience. If the parcel is still not to your satisfaction or has arrived too late, we will of course be happy to offer you a free return. If you have any further questions or need any assistance, we are of course here to help.
Kind regards,
Team Deloox.
I ordered 2 perfumes on the 8th of…
I ordered 2 perfumes on the 8th of December and I still haven't received it.I contacted the company and I was told I will have my order before 24th of December which obviously didn't happen. Luckily I paid trough PayPal and I know I can take my money back.
8 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback.
We are sorry to hear that you experienced a delay with your order. Fortunately, we see that you received the package yesterday, on 29 December 2025. We sent the package immediately, but due to the holidays and transport via multiple carriers, there was unfortunately a delay. We apologise for the inconvenience!
We understand that this has been very inconvenient for you and hope that everything is to your satisfaction with your order. We have contacted you to discuss possible compensation or the option of a return, should this be necessary. We will do our best to resolve this with you and thank you for your patience.
Kind regards,
Team Deloox
Product was perfect Delivery was 1…
Product was perfect Delivery was 1 week after stated delivery date. As I ordered it as a Christmas present I was getting a bit anxious. However it was delivered before Christmas. So ok but should be clearer in delivery time when accepting the order
5 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are delighted to hear that the product was perfect! We apologise that the delivery was later than expected.
Unfortunately, you did not share any information about your order via Trustpilot, which means we are unable to trace it.
During the period from Black Friday to Christmas, carriers may experience delays, depending on how busy they are in each region or country. We understand that this can cause concern when it comes to gifts, and we apologise for the inconvenience.
Thank you for your understanding, and we are glad that it was still delivered in time for Christmas.
Kind regards,
Team Deloox
I put my order on 5th of December
I put my order on 5th of December. I did not receive it yet. I have written to you several times about the problem but you don't care.
24 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are very sorry for the inconvenience caused by the delay with your order. We understand how frustrating it is that your order from 5th December has not yet been delivered.
Unfortunately, we had not heard from you earlier, but in the meantime we have already informed you about the situation. Due to the busy Christmas period, the carrier is experiencing delays, and unfortunately this is beyond our direct control. We have started an investigation to find out the status of your package. As soon as we have more information, we will contact you directly to discuss a suitable solution.
If you have any further questions, please let us know. Thank you for your patience.
Kind regards,
Team Deloox
Well I'm not writing a review on the…
Well I'm not writing a review on the items as I haven't got them yet.
My order is now three weeks late, delivery company is terrible and Deloox can do nothing about it.
Unless they decide to use a different delivery company I would be very apprehensive using them again
22 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We apologise for the inconvenience caused by the delay in your order's delivery.
An investigation has been launched with the carrier, as there are currently delays due to the busy holiday season. We will contact you shortly to discuss this further.
Kind regards,
Team Deloox
Overall, all good, but with a slight hitch.
got a few products from the website. Every time everything was great, but the last time I had an issue. I recieved a parfume with dirty box as well as a dirty line on the parfume (can't remove it). Maybe it was not great storage of this product, maybe it was open before (I hope not used before). But other than that, everything was good, good prices.
20 December 2025
Unprompted review
GLS a nightmare
Like the previous people who have reviewed from Ireland, my delivery has still not been delivered by GLS,it was ordered on 29th November and is stuck at the parcel centre in Ireland since the 5th December with updates every few days saying it is still in the parcel center, it is now 21th December nearly a month since I ordered it and I am not holding any hope of ever getting it. Very frustrating and disappointing.
21 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you are experiencing issues with your delivery via GLS.
We understand that it is extremely frustrating that your order has been stuck at the parcel centre since 5 December. We asked you to share your details with us via Trustpilot so that we could look into the situation, but this has not yet happened.
We would like to advise you to share your details with us so that we can work together to find out what is going wrong and how we can resolve it.
Kind regards,
Team Deloox
They use GLS a shit delivery company
I could give them four stars if they had a reliable delivery partner. The one they use is completely terrible and they seem not to care at all. Also don’t refund the money you spent for the order. My parcel has been stuck with GLS for four weeks in the same country and the same city (Dublin). Four weeks. Unbelievable.
21 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We understand that it must have been very frustrating that your parcel was stuck at GLS for so long.
Fortunately, it was delivered on 22 December and we have offered you a discount as compensation. Unfortunately, all carriers can be very busy around the festive season, which can cause delays.
We recommend that you also report any complaints about the delivery to GLS itself, so that they can investigate. We hope that you are nevertheless satisfied with your order and look forward to serving you again in the future!
Kind regards,
Team Deloox
Poor customer service
I ordered an item on 29th November, which was due for delivery in the promised 1-4 days. The item arrived on December 19th three weeks later. After two weeks, I contacted Deelox and the response was for me to "refuse delivery" or re-post the item at my own expense, to them and that when it arrived, they would issue a refund. When I explained that the national Irish postal service would automatically leave items in my porch if I was at work, and that I wouldn't have the opportunity to refuse it, there was no response. On Dec 16th when I followed up with them, I received a response to say, "I will therefore immediately start a transport investigation and ask whether this parcel can be returned." I did not hear anything again from Deloox, and the item arrived on December 19th, three working weeks after the date of order. Misleading delivery promise, unrealistic service offering, and ultimately no positive action offered to resolve the lengthy delay issue. The delivery is unreliable so a product cannot be ordered for a specific occasion, and the follow up customer service is poor.
20 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback.
We are sorry to hear that you experienced inconvenience due to the delay of your order. The parcel was sent on time from our end, but due to the busy period for the carrier around the holidays and Black Friday, the delivery was unfortunately delayed.
We have seen that the package was delivered on 19 December. If this was too late, we always offer the option of a free return. We have also contacted you about this to find a suitable solution together.
Kind regards,
Team Deloox
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