Deloox Reviews 

It's been a complete disaster. The order was supposed to arrive within 4 days. It's been 14 days and it still hasn't arrived. Customer service is very poor. I requested a refund. I wonder if I'll get it because they're asking me to return a product I haven't even received. I don't recommend this product and am giving it 1 star this time.

Perfume arrived 2 days after the order well packaged. Super happy with the product and service and will definitely continue shopping on deloox.nl

Bad customer experience from start to finish.

1. Order & Delivery: Placed order for delivery to Luxembourg with a clearly specified max delivery date of 28 April. Item was only delivered on 30 April.

2. Damage on arrival: Package was not appropriately packaged — a nail‑polish bottle shattered on arrival, and several other products arrived covered in bright red paint (making them unsuitable as gifts).

3. Proposed solution: Customer service offered only to replace or refund a single damaged item, despite the entire order being rendered unusable. After insisting, we secured agreement for a full re‑delivery of the entire order — but only after we stressed that the products could not be gifted in their current state (which, curiously, did not seem to concern the representative).

4. Return process: On the day we received the return shipping label, we correctly delivered the package to the local post office (as instructed and after re‑packing with adequate bubble wrap to prevent further damage) — 4 May.

5. Stagnant return: As of 13 May (9 days later), the package is stuck with the merchant‑selected freight vendor. Deloox has not contacted the freight provider themselves; instead, they repeatedly insist that the returned goods must first arrive before any resolution or re‑shipment can occur.

6. Escalation ignored: We explicitly requested escalation and urgent re‑shipping of the originally ordered items — ordered over three weeks ago — yet no meaningful action has been taken. No demonstration of good faith, no re‑shipment, no clear timeline.

7. Bottom line: Deloox shows poor communication, inadequate logistics oversight, and unwillingness to take responsibility.

Recommendation: Avoid doing business with this company — their after‑sales process is slow and puts the customer through unnecessary stress

I placed an order to be delivered to Luxembourg. As usual, I put my coordinates for the Post Office box. I use this service for my suppliers, such as Amazon and Nespresso. On the day of the supposed delivery, they sent me an email saying that the address was wrong. Anticipating the delivery driver's difficulty, I provided my real address (500 m from the aforementioned post office box). I waited without leaving home for an entire afternoon, without the package being delivered. No phone call was made to try to resolve the situation. In the following days, I sent emails asking about the situation, and they ended up telling me that they had asked the delivery company if they could make the delivery, and that they had said no and that they would return the item to the origin. They charged me about €6 for this extra trip decided by the company Deloox.
Not only will I not buy from this company again, but I will also recommend to my contacts that they do not. I cannot understand Deloox's management policies that further pave the way for giants like Amazon, which, in truth, continue to deserve all my respect.

So far I have made a couple of purchases from Deloox and always been satisfied, with the authenticity, the price, the service and the delivery of the perfumes. I have recommended Deloox to a couple of people I know and will keep doing so. Please keep up the good work and thank you!

Everything came on time authentic and unbeatable prices

I bougth two different perfumes (Cacharel Noa and Calvin Klein Euphoria) from this site for the first time. The packaging and the bottles look like they are original. I also checked the batch numbers and they look real. However, the smell of the perfumes become different than the original ones after a while and they completely disappear after less than half an hour. I checked the website for returning the products but it is unfortunately not an option. I will never buy any perfume from this site again.

Great value and delivered on time.

Everything was perfect!!

Very good service, fast delivery and good quality

My dhl package didnt arrive (apparently it was sent to my neighbour), but my neighbour also said the same, I tried to contact customer support but they haven't replied to me

I’ve purchased men’s colognes from this online store many times and I’ve always been extremely happy with every order. The products are 100% genuine, the prices are excellent, and the overall service is fantastic. It’s rare to find such great value and reliability—highly recommended! The only thing I would suggest is that the products are wrapped up in some protective before packaging. Still, I am really happy with Deloox. Thanks guys.

complaint regarding payment handeling and customer service
I completed order using Flying Blur Miles together with payment with iDEAL. I took initiative to contact Deloox customer service and sent payment confirmation attachment as proof. However, after waiting for 2 working days, they still sent me payment request- betaalmenu . This is frustrating.

I would appreciatie if Deloox team could review my payment confirmation and update order status accordingly. Maybe Deloox can improve internal communication or payment verificaties process to avoid similar situations in the near future.

I brought 2 products from Deloox ,took almost 2 wks for delivery,I received my products which were damaged hair bonding mask which were cracked @ the end of the bottle & had leaked in the packing,I emailed Deloox & got a reply the following day requesting photos of packing,5 days later I emailed again ,got same reply send photo's,I have dumped the products & I will never buy off this company again ,be aware when buying from Deloox, very bad customer service

I started a return from their website but I do not hear from them so I can not return my item.

Edited : after this review and 1 month later you can return 😂.

Goods were EXACTLY as advertised. I thought because of the great price, that the goods HERMES would be fake copies, but NO- THE GOODS WERE THE REAL DEAL alright, very impressed, will definitely be buying again and on a regular basis.

i was skeptical because of low prices and mixed reviews, but i got everything i ordered in good condition, within a day. Pleasantly suprised.

Hi ,
Just ordered Unique luxury kutay , today is my 2nd day of giving it a full wear.. and I’m very disappointed with its performance , I can’t smell it on myself , my clothes either, neither can anyone. This fragrance is an extrait de parfum & described over YouTube as beast mode. I don’t know if my order got mixed up or it’s a fake batch .. my order number is 19546882. I’m totally disappointed, it’s like I’m spraying water on myself ..

I bought a perfume ( intenso D&G)and it turned out not meeting the standards of the genuine product.

I got Hugo Bottled for my birthday. I noticed right away that the smell was off. The bottle also looks different from the old one. I think it’s fake!!!