Deloox Reviews 

2,938
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Have now bought several times from Deloox and have received completely authentic perfumes quickly. I am impressed that the price is so much lower than other sites for exactly the same product. Large s... See more

Rated 4 out of 5 stars

Overall fast delivery Initial parcel tracking challenge but was dispatched on time Angel mugler edp is not at all as per reviews. Very less sillage and longevity. Nothing with deloox just that it... See more

Rated 4 out of 5 stars

Ordered a perfume and it was sent to the carrier really fast. I didn't receive the package though, the carrier just threw it somewhere downstairs in my appartment building. I had contact with custom... See more

Rated 5 out of 5 stars

I purchased several times from this company, flawlessly. In one of my orders I got a perfume which was not fully sealed and the bottle had scratches and fingerprints. After some small debate, they... See more

Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

Här på Deloox vill vi att du ska vara nöjd! Åtnjut ett brett sortiment bestående av över 400 varumärken i toppklass. Åtnjut de bästa skönhetsprodukterna, våra låga priser och självklart vår goda service. Över 1,5 miljon nöjda kunder!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(2,938)

700 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fantastically

I am very glad to shop my favorite parfums in Deloox. You have very good assortiment, the best products for me, nice price, fast and accurate delivery!

25 June 2025
Unprompted review
Rated 1 out of 5 stars

They lost my package when I return it .

They lost my package when I return it .

12 June 2025
Unprompted review
Deloox logo

Reply from Deloox

Dear customer,
Thank you for your feedback.

We would like to reassure you that your parcel has not been lost, but is currently at the collection point in Malmö. This is where all returns are collected before being shipped to the United Kingdom together.

As soon as we have received your parcel at our office, you will automatically receive a confirmation and we will process your return as quickly as possible.

We also informed you of this by email on 13 June.

Kind regards,
Team Deloox

Rated 1 out of 5 stars

I bought Ysl libra intense and jean…

I bought Ysl libra intense and jean Paul Gaultier “la belle” from them and they sent me fake perfumes. I went to Sephora to check and it smells differently. Guys don’t buy from them they sell fake perfumes.

2 May 2025
Unprompted review
Deloox logo

Reply from Deloox

Dear customer,

Thank you for your feedback. We’re sorry to hear that you have concerns about the authenticity of our products. Please rest assured that we only sell 100% original and authentic perfumes.

Fragrance perception can vary from person to person, depending on factors such as skin type and environment. There may also be slight differences between production batches. Additionally, testers often smell stronger because the scent has had more time to develop. Exposure to oxygen, light, and temperature can change the fragrance over time. For example, testers in stores like Sephora may smell more intense as the alcohol evaporates, allowing the scent to become more concentrated.

If you have any further questions or concerns, we’ll be happy to assist you.

Kind regards,
Team Deloox

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