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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its warmth, comfort, and effectiveness in various weather conditions. Many appreciate the stylish design and practical features, such as ample pockets. The customer service is frequently described as exceptional, with reviewers noting quick, helpful, and personalized responses, especially regarding exchanges and returns. The delivery service is also highly rated for its speed and efficiency. However, some customers experienced issues with zippers, finding them difficult to use or prone to jamming. A few people also mentioned that the sizing could be inconsistent, leading to exchanges, and a small number of reviewers felt the product was not as windproof or water-repellent as expected, or that it was too heavy for certain uses.

What people talk about most

Product

People report positive experiences with product. Many customers praise the quality, warmth, and waterproof... See more

Quality

Customers consistently express satisfaction with the quality of the products. Many reviewers praise the... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness and efficiency.... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speedy and quick... See more

Order

Reviewers highlight positive aspects of order. Customers praise the quick and easy process from placing an... See more

Based on these reviews

Rated 5 out of 5 stars

Game changer! I bought this for dog walking and it fits the bill perfectly. It’s warm, cosy and waterproof. There are also a ton of pockets. It’s practical but also looks a bit more stylish than th... See more

Rated 5 out of 5 stars

Absolutely love my DR coats. I bought a long one the first year in blue which is perfect for cold and rainy weather and then a gorgeous short copper one which is perfect if you’re using your car. They... See more

Rated 5 out of 5 stars

second coat ordered , one for me 1 year ago as long coat ( had a small but could have ordered XS ) , short coat for my husband for beach walking days, very quick service arrived the next day! the o... See more

Rated 5 out of 5 stars

It’s a great coat. Lovely & warm, waterproof, a good length, just the job for dog walking, standing around watching football games. I have one in blue, based on my experience & of the great prompt ser... See more


Company details

  1. #56 of 88 best companies in Outdoor clothing and equipment shop

Written by the company

Delta Roam creates versatile wardrobe essentials designed to help everyone embrace the outdoors and enjoy the day—whatever the weather. Our D-Robe collection blends style, function, and sustainability to offer pieces that are both practical and timeless. With our minimalist lines, Delta Roam goes beyond robes to include knitwear, bags, and outdoor jackets—each crafted to discourage overconsumption and encourage mindful fashion choices. Our outdoor jackets come in five signature colours, featuring a weatherproof exterior, a plush fleece interior, and a contemporary oversized fit that’s both stylish and comfortable. We believe in making clothing that works harder for you: multi-functional, waterproof, seasonless, and effortlessly stylish. By maximising the utility of each piece, we empower our customers to roam freely, live consciously, and choose fashion that lasts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

972 reviews

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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Keeping dry and warm!

The D Robe is a standout because it manages to bridge the gap between a rugged " change robe" and a stylish long coat. It's less tentlike than some of its competitors making it much more versatile.
Total protection from the elements.
"Finally, a coat that actually handles a proper downpour. The fleece lining is incredibly cozy, and the outer shell is impressively windproof. I’ve worn it in freezing coastal winds and stayed perfectly warm. The pockets are deep and well-placed, and the zippers feel like they’ll last for years. If you’re on the fence its time you invested in a quality product like the D Robe. Well worth the money and you will stay warm for hours!!
Congratulations to the company for producing a quality product.

Jim Rankin

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had to send my original order back as the coat was too big. I was directed to the chat bot to start the return process. It was so straightforward and easy to navigate and I returned my coat, a few days later my replacement arrived, which fitted perfectly

26 January 2026
Rated 5 out of 5 stars

It’s a great coat

It’s a great coat. Lovely & warm, waterproof, a good length, just the job for dog walking, standing around watching football games. I have one in blue, based on my experience & of the great prompt service, I bought the anthracite coat for my daughter for her birthday.

22 January 2026
Rated 5 out of 5 stars

The jacket is everything and more than…

The jacket is everything and more than I expected. Gorgeous. The green is amazing. I ordered a medium and it was way too big . The Delta team was great at communicating,sending a label for shipping and replacing the medium with a small. Incredible product and service !

29 January 2026
Rated 5 out of 5 stars

The jacket is amazing

The jacket is amazing. Felt so nice and cozy. The only down side for me was I chose the navy color but when I received it I ended up not liking the color. I emailed customer service to exchange it to black and Phoebe quickly resolved my issue. I have to wait a little bit longer since the black one is out of stock but I don't mind waiting.

21 January 2026
Rated 5 out of 5 stars

Excellent Customer Service

The Delta Roam customer service was one of the best I’ve experienced with a company. First, the product shipped quickly and secondly, when I needed to make a return, the email communication was so helpful and they made the return process so easy. I can really tell this company cares about their costumers and making them truly satisfied. What a difference it makes!

28 January 2026
Rated 4 out of 5 stars

These are gorgeous heavy winter coats

These are gorgeous heavy winter coats.
The customer service was responsive though I did have to chase them down to process returns. And then they processed the incorrect return but I had already spent too much time with customer service at that point so I didn't care, I still had my coat for the appropriate price.

These, however, ARE NOT DRY ROBES. They are way too heavy for that kind of use. In Chicago I'm staying warm on a -40F degree day with this coat on and it's made winter much more bareable.

20 January 2026
Rated 5 out of 5 stars

I love it!

I love it!! I shoveled snow while wearing it and I was so warm!! Then when I come in the house I’m not eager to take it off!! So cozy.
I’m 5-11 around 180lbs and got size large.

28 January 2026
Rated 2 out of 5 stars

Product is nice, customer service is lacking

Initial order was great. Received it very quickly and liked the quality of the item but, I ended up needing a different size. Company was very responsive with return/exchange instructions. I sent my package back to company….and crickets. No communication about receiving my package back, no communication about when the correct size will be shipped. Nothing. So now the company still has my payment and merchandise. Not at all happy with this experience.

ETA: 2/19- Received new package. Robe/coat was packed in a linen reusable bag, which is a nice touch, but it’s FILTHY. Looks like it was dragged on a dirty floor. (I’d attach pics if I could). Coat itself is perfectly fine so I’m not going to go through the return process again, but seriously? Poor experience all around. At this point I would not recommend purchasing from this company.

26 January 2026
Delta Roam logo

Reply from Delta Roam

Hi,
Thank you for your feedback — we’re really glad to hear you loved the product and that your initial order arrived quickly.

We’re sorry to hear you felt there was a lack of communication during your exchange process. We’ve reviewed your order and can confirm that your return was received at our depot on February 5, and your exchange was processed on February 15. Your replacement item has been dispatched yesterday. It is en route, trust you have received the tracking details.

When factoring in return transit time, depot check-in and inspection, processing, and standard U.S. shipping timelines, this falls within our normal exchange timeframe. That said, we completely understand how the period between sending a return and receiving the replacement can feel uncertain.

We hope your new size has now arrived and hope it’s a perfect fit. If there’s anything further we can assist with, please don’t hesitate to reach out to us on hello@deltaroam.com. We’re always happy to help.

Warm Wishes
Team DR

Rated 5 out of 5 stars

The rope that I ordered was a small ran…

The rope that I ordered was a small ran slightly too big. The ease of exchanging it was excellent. I received my extra small and it is absolutely perfect. It’s so warm, cozy comfortable for dreary weather. They thought of everything when they made this rope I love mine.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous purchase

I had never heard of this company.i actually saw this jacket on someone and fell in love with it. Ordered it that night. This jacket is super warm and not bulky. I love the color and the fit and especially how comfortable it was in the negative temps. The shipping was super quick as well. So pleasantly surprised.

23 January 2026

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