Delux Deco Ltd Reviews 

235
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their comfort, premium feel, and durable craftsmanship. Many people appreciate the helpful and friendly staff, who provide excellent guidance on options and ensure a smooth purchasing process. The delivery service is frequently commended for its efficiency, careful handling, and timely arrival within advised timescales. However, some customers also noted that the delivery time could be lengthy, with one reviewer mentioning a wait of over four months. Additionally, a few people experienced issues with the packaging being destroyed during unpacking, despite the product arriving in perfect condition.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers expressing delight with their... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the professionalism and... See more

Quality

Consumers express high satisfaction with product quality, frequently describing items as excellent, superb,... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came in originally for a regular sofa but honestly couldn't resist at least checking out the home cinema seats. So comfortable and with a drink cooler, built-in ipad, and even a wine glass holder fo... See more

Company replied

Rated 5 out of 5 stars

Delux Deco have been amazing from start to finish. The sales process was very efficient and Colin was so patient and accomodating it was great. Our refurb timeline was slghtly delayed but the communic... See more

Company replied

Rated 5 out of 5 stars

East to order, WhatsApp video call on selected sofas. Advised on firmness, which is spot on. Did have a small issue because of a typo but everything went smoothly. Delivery men get 5 * also, very pati... See more

Company replied

Rated 5 out of 5 stars

Fantastic and helpful staff. Showroom was good to visit to see the items before we made the purchase and great selection of fabrics - staff very friendly and helpful with colour options and dimension... See more

Company replied


Company details

  1. #63 of 399 best companies in Home Furniture Shop
  2. #32 of 224 best companies in Bedroom furniture shop
  3. #4 of 7 best companies in Home Cinema Installation
  4. #21 of 113 best companies in Living room shop
  5. #1 of 2 best companies in Cinema
  6. #20 of 92 best companies in Sofa store

Written by the company

The home of contemporary and modern, designer sofas, showcasing our diverse range of luxury modular and sectional options thoughtfully tailored to complement your room's layout, color palette, and textures, catering to a wide array of tastes and styles. Our products are exclusively crafted on-demand, straight from the factory, ensuring discounts of up to 60%. By cutting out intermediaries and embracing online trade, we operate efficiently, allowing us to provide genuine luxury at affordable prices. Compare our specifications and delight in superior build quality, plush fills, exquisite top-grain leathers, and sumptuous, durable fabric finishes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

235 reviews

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4.9

All reviews

(235)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent customer service

excellent customer service, delivery was on estimate with updates and sofa looks great and feels like it’s been made with high quality materials so overall very happy

25 June 2020
Unprompted review
Rated 1 out of 5 stars

Do not trust this company!

After 2 months delay of delivery, we didn't know the worse was about to come:

1: Wrong and incomplete sofa set was delivered

2: The fabric was damaged due to poor packaging which left visible marks and lines

3: The whole measurements and size of the set was wrong and is not what we ordered

4: The sofas were not even proper assembled by the delivery people and one piece is missing!

5: The delivery people left all the rubbish of the packaging in the street

6: Drove off (ran away witnessed by neighbours) without getting any confirmation by us

And the company is ignoring all these problems and stress that they have caused us and they are forcing us to accept the product that we did not even order!

18 June 2020
Unprompted review
Delux Deco Ltd logo

Reply from Delux Deco Ltd

Dear Reviewer

We are sorry that you feel compelled to write such a review as we are committed to delivering excellent quality goods for very reasonable prices. We always address our customers concerns or issues and remedy them whenever possible.

We have received your various emails and replied, however as we have detailed to you, we cannot see any basis of fact for your comments.

- You visited our store on two occasions testing the product and selecting the option you required including exact fabric finish.

-You chose the modular option and that was verified with you whilst ordering as this was a custom option at the time.

-The effect on the Nap of a deep pile velvet is not a fault or damage. This is the characteristic of velvet. Yes it does does show effects when touched and this is how velvet is.

-The size, option and finish as indicated on your order is precisely the set you ordered and delivered by us.

-Packaging is routinely left with customers unless requested to be removed in order to comply with any legitimate returns procedure. This is in our T & C’s given in store. We do not remove packaging automatically.

Apologies if you are unhappy but as far as we can see, we have fulfilled our obligations in delivering the product you purchased as well as assembling the goods.

The lateness was due to Covid 19 was beyond our control.

We see no basis for your complaint and wish you well.

If however you feel this not to be the case please email our customer service with specific details. support@deluxdeco.co.uk

Rated 5 out of 5 stars

5 stars

5 stars. Ordered Paramount 6 cinema seats in Chelsea Grey and couldn’t be happier, looks great and was all set up by delivery guys. Took a risk buying online but well worth it.

17 May 2020
Unprompted review
Rated 4 out of 5 stars

Really happy with my cinema seats

Really happy with my cinema seats, quality feels great and looks excellent as a set of 5 seats. Worth the wait! Was a little concerned with the time period given for delivery date as it was shifted back a few days than expected but after talking to customer service and the director of the company they were able to explain why, giving a new accurate date and time which was extremely helpful, they took it very seriously. (also compensated by giving me a a care kit.) Professional service!

19 February 2020
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Excellent all round, really happy with our cinema seats, they looks great and quality feels brilliant! Exactly what we were hoping for, couldn’t fault.

16 February 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic sofa quality and service

Fantastic sofa quality and service, the modular sofa took about 12 weeks to be delivered and would say it was definitely worth the wait overall. Although i did have trouble getting through to the company on the phone before ordering when i did they were very friendly and were able to show me the product which was luckily in their showroom at the time on FaceTime. Very helpful.

13 February 2020
Unprompted review
Rated 4 out of 5 stars

High quality

Extremely pleased, prompt delivery and updates. My cinema seats are great, feels like high quality leather.

27 January 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Great sofa received, will definitely be ordering again from this company. Thankyou Delux Deco.

24 January 2020
Unprompted review
Rated 4 out of 5 stars

Slight issue but resolved

Ordered 6 cinema seats, they arrived, were put together by the company’s delivery team...etc.

Realised the plug for the cinema seats was a Europlug (flat, two pole pins) rather than the correct plug: 3 pin plug.

Directly contacted Delux Deco, explaining the issue. They acted promptly and the correct plugs were delivered the following day.

Cinema seats are a complete match to the photos on the website and quality is above expectation. Small issue but was resolved quickly.

1 January 2020
Unprompted review
Rated 5 out of 5 stars

High quality furniture at an affordable…

High quality furniture at an affordable price. Very happy with my purchase- Graham and Colin were both on hand to help me.

Update- Sofa arrived. Very smooth process and will definitely be recommending- Thank you Delux Deco!

31 December 2019
Unprompted review
Rated 4 out of 5 stars

When purchasing from Delux Deco i was…

When purchasing from Delux Deco i was hesitant, quality and efficiency were my top priorities when buying. After visiting the store in Windsor i felt more comfortable thanks to Colin. My worries dissipated soon after.

The Forza Recliner was delivered a month ago now and although delivery took 10 weeks i feel it was definitely worth the wait.

14 December 2019
Unprompted review
Rated 5 out of 5 stars

Exceptional

I just wanted to say that i received a Certosa Corner Sofa from Delux Deco and am very pleased with the service, start to finish. The sofa arrived 2 weeks ago as promised and on time as well, the delivery team had excellent communication and efficiency in putting together the model. From purchasing to receiving the delivery this company stands as exceptional.

11 December 2019
Unprompted review

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