Denner Heating & Plumbing Reviews 68

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their ability to explain complex issues clearly. Many people appreciate the prompt and reliable service, noting that the team goes above and beyond to ensure everything is working correctly and to keep them informed throughout the process. Consumers frequently mention the excellent quality of the service, with many expressing satisfaction with the quick resolution of problems and the tidy work ethic of the engineers. Reviewers also feel confident and secure with the company's employees, often entrusting them with access to their homes.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff. Customers frequently praise the team for... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent, prompt, and reliable service,... See more

Based on these reviews

Rated 5 out of 5 stars

Denner Heating & Plumbing went above and beyond with their service. Jake was extremely professional from start to finish and took the time to explain the faults in a way that even someone with no know... See more

Rated 5 out of 5 stars

What transformative renovation work! Denner solved all the plumbing challenges and cured underlying defects in old pipework, enabling us to have a 1950s home with new heating, kitchen, bathroom that... See more

Rated 5 out of 5 stars

Excellent service installing new oil boiler and pipework for my elderly aunt. They also flushed out the existing radiators and put new valves on them. They were efficient, friendly and tidy. Highly... See more

Rated 5 out of 5 stars

Jake & Jason, heating engineers from Denner heating did a wonderful job of fitting my new radiators last December ~ 2024 Very trustworthy, attentive, efficient & reliable. When my boiler b... See more

Company replied


Company details

  1. Central Heating Service
  2. Gas installation service
  3. Heating service
  4. Plumber

Written by the company

Denner Heating and Plumbing is a family run company covering Dumfries & Galloway and Cumbria. Our team brings a combined 50 years experience in the domestic and commercial heating sector, meaning you can be rest assured that you will receive the best service and quality of workmanship around. We specialise in natural gas, LPG and oil boiler installations, service and repair


Contact info

4.8

Excellent

TrustScore 5 out of 5

68 reviews

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Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service! I had a plumbing emergency and I close this company after checking FaceBook recommended plumbers on my local FB group. This company’s name was consistently mentioned, so I rang them.

I was quite stressed when I phoned as I had water shooting out of an outdoor overflow pipe and it was very worrying, I didn’t know what to do to stop it as I couldn’t turn off the stopcock.

The guy I spoke to in the office had a lovely plumber out to me so speedily and the first thing he did was stop the water shooting out!! I was so relieved ha, you’ve no idea!

He then fixed my problem, having brought the part with him. He was friendly, highly efficient and tidy. Excellent service and this company are now in my contacts list on my phone.

I would highly recommend in either normal circumstances (booked job) or an emergency. Mine was an emergency and they were there, sorting it, pronto. Excellent, in fact I’m going to get them back to fit some new taps I’ve bought, I have total trust. Thank you so much for helping me out so fast.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

First Class Job

The whole process from Jake first visiting me through to completion I was updated at every step of the way, the whole process was explained, I received texts and emails each morning advising me that the engineer had set off with an estimated arrival time. It was a big job and quite invasive as I was having all my radiators changed and the regular boiler removed out of the kitchen and a combi boiler installed in my upstairs airing cupboard (a system conversion), but at no point was I concerned. All the team were knowledgeable and polite, big shout out to Lewis Smith who was on site from start to finish. The team cracked on from the Wednesday morning and didn’t leave until 6:40PM on the Friday which is unusual for tradesmen as they usually want an early finish on a Friday, Jake even came back out on the Saturday morning (even though he and the team were going out to celebrate one of the engineers 50th birthday that afternoon) with a builder as there was something he wasn’t quite happy with where the flue came through the roof tiles. I wouldn’t hesitate to use Denner Heating and would recommend them to anyone.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I recently moved into a house which, to say the least, has a few quirks in terms of the plumbing, electrics and the workmanship of previous trades.

Enter Denner Plumbing & Heating — in the form of Callum, Lewis and Jason. Between them they installed a brand new gas combi boiler, resolved plumbing issues affecting the taps and washing machine, and identified and advised me on additional circuitry that had incorrectly found its way into the boiler’s fused spur.

The difference has been transformative. What particularly impressed me was their methodical approach to troubleshooting legacy problems rather than simply carrying out the boiler installation and leaving the rest. They were professional, clear in their explanations, and thorough in ensuring everything was left working properly.

All in all, an excellent job and a very reassuring experience.

17 February 2026
Unprompted review
Rated 4 out of 5 stars

We cant think of any complaints.

We cant think of any complaints.
we had boiler problem gave us price to replace our boiler and get it running by Worcester spec.
the three workers never stopped very tidy.
even worked late Friday to make sure our heating was up and running. recommend to anyone thank you lads.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Callum,who fitted my new kitchen…

Callum,who fitted my new kitchen tap,was a nice friendly guy and took no time at all to do the job in hand . The price was reasonable and because of a cancellation the job was done the same day as we got the quote .I wouldn't hesitate to use the company in the future.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

GREAT COMPANY

Callum attended yesterday and was a lovely friendly professional plumber. Came on time and treated my house with respect and explained everything to me.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Denner Heating TOP CLASS

I have live in Annan 20years in all that time I have had a lot of Tradesmen come to do jobs at my house, but never have I had such knowledgeable & competant as Lewis & Callum from Denner Heating, the fitting of my new boiler was excellent and the whole job from start to finish I was kept informed of the progress of the job, i cant recommend this comany enough, TOP CLASS

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

What started off as a problem with my parents bathroom tap and drain during the cold spell, ended with their boiler being serviced (well overdue) and replacement parts fitted. Throughout the process Jake reacted quickly and kept me informed. The guys onsite were great and took the time to explain to my father what was needed. Great fast service, I’ll be contacting them next year to get the boiler serviced. In a time when you struggle to get a plumber to even return your call Denner are exceptional in their quick response and knowledge. Highly recommend them.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

A reliable, efficient & friendly service.


Jake & Jason, heating engineers from Denner heating did a wonderful job of fitting my new radiators last December ~ 2024 Very trustworthy, attentive, efficient & reliable.

When my boiler broke down this New Year's Eve (2025) ~ I contacted Jake on New Year's day & Jason came on the 2nd of Jan. 2026 to assess the problem. Spare parts were ordered & my boiler was up & running a few days later.

I felt safe in leaving spare keys for Jason to access my home ~ as I was working away. All my messages & emails between Jake & Jason were replied to timeously & any queries answered promptly.

Many thanks Denner Heating ~ I'm happy to recommend such a well organised & efficient local company.

2 January 2026
Unprompted review
Denner Heating & Plumbing logo

Reply from Denner Heating & Plumbing

Thank you for the 5-star review! We are thrilled to hear you had a great experience with our team. We pride ourselves on fast and reliable plumbing service, and we look forward to serving you again.

Sam. 😊

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