We started off well. Ended up ordering a product, Mandy called us and stated they no longer had that product and would we be ok with something else? Of course we were not sure if it would be the right... See more
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A cook's dream kitchen appliance ... have always wanted one of these in my kitchen after seeing them in countless OR scenes during TV shows and movies as the surgeons prep for their mission ... so con... See more
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Amazing customer service from Chris - Inventory Acquisition Specialist. Easy transition from selling old equipment, to pick up, to researching and buying new. Got me in touch with the right reps to... See more
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I did my full office with DentalPlanet, although there were some hiccups but Tony, Maria, Dwight have been amazing through out and corrected the wrong. I am extremely happy with everything. Would High... See more
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Company details
About DuraPro Health
Written by the company
DuraPro Health has been serving the Dental Industry since the early 1990’s. We were one of the very first internet-based dental suppliers and have grown to offer over 40,000 products to dental and medical professionals around the world! The DuraPro Health team has built a reputation of quality and integrity in the Dental and Health Care Industries. We are proud of achieving our A+ rating with the Better Business Bureau, and a consistent 4.5 of 5 or better cumulative score from TrustPilot and all third party review sites.
We continue to work hard to ensure our customers receive the best value and service available. Our mission today is to provide professionals with affordable quality in supplies, new and refurbished equipment, and services. Our vision for tomorrow is to lead the industry with affordable equipment as well as expert service and superior supplies.
Every process will be completed with integrity and to the highest quality standards, exceeding customer expectations at every step. Our knowledgeable, dedicated workforce will deliver value to our customers, and solid financial performance for our stakeholders.
We provide a full range of solutions from by utilizing a knowledgeable sales team with over 100 years of combined industry experience backed by an additional 80 plus years of technical equipment expertise ready to serve you.
Contact info
707 N Scott Ave, 76306, Wichita Falls, United States
- 866-815-7606
- ccare@dentalplanet.com
- dentalplanet.com
3.4
Average
347 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting on a return label from…
Still waiting on a return label from your company....was requested on 9/25/19....are you trying to wait until the 30 day return policy is expired??!! not very thrilled with your customer service!!
8 October 2019
Unprompted review
Reply from DuraPro Health
Thanks so much for your review. We apologize for the mixup in communication - apparently, we were sending the label to an unmonitored email address. Finally, we appreciate your business and for being a Dental Planet customer!
Mandy, the star at Dental Planet!
I was lucky to have Mandy pick up my call when calling Dental Planet for help with purchasing a new compressor. She was very knowledgeable and gave me considerable help in making my choice. She also arranged for the delivery of the compressor to my home office which entailed taking it down a steep flight of steps. The compressor now sits in my basement working wonderfully well! Thank you Dental Planet, thank you Mr. Brumley, and special thanks to Mandy for making the transaction and delivery easy!
8 October 2019
Unprompted review
Reply from DuraPro Health
We love hearing success stories like this and working with practices like yours makes our work rewarding. We are keeping Mandy for sure. Thanks so much for this great review and for trusting Dental Planet with your business!
Reply from DuraPro Health
It's great to hear that you were pleased with Dale's service. The entire Dental Planet team is thankful for your business and hope to work with you again soon.
Dental Planet fills the convenient…
Dental Planet fills the convenient niche about where-can-you-get-this-stuff for- a -good-deal-and-service niche when you don't really need to use the big dental suppliers.
13 September 2019
Unprompted review
Reply from DuraPro Health
Thank you for doing business with us, Dr. Gonzales. We also appreciate you taking time to leave this review.
Great service
8 September 2019
Unprompted review
Reply from DuraPro Health
Thank you for letting us know you received great service. We sincerely appreciate you.
Dental planet was very helpful…
Dental planet was very helpful assisting us with replacement parts needed for our dental equipment. We will be using Dental Planet for any future needs. Ed B
6 September 2019
Unprompted review
Reply from DuraPro Health
We are very glad to help with replacement parts and technical support for your equipment. Thanks so much for your business, and we really appreciate you taking a few moments for this excellent review.
Bill is wonderful to work with!
5 September 2019
Unprompted review
Reply from DuraPro Health
We totally agree. Thank you for this great review. We are grateful that you chose Dental Planet!
Great service and good communication…
Great service and good communication and fallow up.
18 August 2019
Unprompted review
Reply from DuraPro Health
We appreciate your business very much, Dr. Savoia. We also want to thank you for taking a moment to leave this great review.
5 BIG STARS
Dental Planet has always done an excellent job for us! Very reliable and great customer service!
5 August 2019
Unprompted review
Reply from DuraPro Health
We are very glad that you are pleased with our service and products. We appreciate you choosing Dental Planet and also for taking the time to leave this excellent review.
item delivered damaged....pre-paid…
item delivered damaged....pre-paid MONTHS ago.....where is my MONEY hunny!?
5 August 2019
Unprompted review
Reply from DuraPro Health
Your order has been refunded in full. The freight company has accepted full liability for the damaged equipment. We sincerely apologize for the frustration this has caused, and we are in the process of adding more delivery capacity on our own trucks to prevent these issues.
Very easy to work with and made extra…
Very easy to work with and made extra efforts to ensure everything was perfect.
1 August 2019
Unprompted review
Reply from DuraPro Health
Thank you, Dr. Hastings. We appreciate your business and for taking time to give us this great review!
great customer service!
19 July 2019
Unprompted review
Reply from DuraPro Health
Thanks very much, Newtown Family Dentistry! We are very glad you were pleased with our customer service and hope to work with you again soon.
Equipment functions as expected and at…
Equipment functions as expected and at good price.
17 July 2019
Unprompted review
Reply from DuraPro Health
Thank you for this very nice review, Dr. AL. We sincerely appreciate your business.
Not the best experience
The chair was fine and not a bad price but there was no foot pedal. It was eventually sent but had an incorrect fitting and still does not work.Overall, we are now using the chair for a purpose other than the original intention.
Delivery and installation of the chair was fine.
15 July 2019
Unprompted review
Order was perfect and it arrived in a…
Order was perfect and it arrived in a very timely manner.
13 July 2019
Unprompted review
Reply from DuraPro Health
Very glad you were happy with your product and service from Dental Planet. Thank you for this great review and especially for your business!
Excellent service from sales to…
Excellent service from sales to installation! I highly recommend Nick and Dental Planet for your chairs and carts!
6 July 2019
Unprompted review
Reply from DuraPro Health
Thank you, Dr. Noyce for being a Dental Planet customer. We thank you for your business and taking a moment to send this great review. Looking forward to working with you in the future.
Great experience
5 July 2019
Unprompted review
Reply from DuraPro Health
Thank you very much, Dr. Larsen. We are pleased that we met your expectations, and look forward to working with you again.
I still have two boxes backordered for…
I still have two boxes backordered for two weeks or more. Would like to receive them please
20 June 2019
Unprompted review
Reply from DuraPro Health
First, thanks very much for your business. We have tried numerous times to contact you, to ensure you did receive your back ordered items that shipped on June 20th. Please reach out to us if we can be of service.
Reply from DuraPro Health
Thank you for taking a moment to give us these kind words.
OMG Old world help and knowledge to…
OMG Old world help and knowledge to back it up . Scott took all the time needed to properly identify the equipment I have and the correct parts needed. Dental Planet is my go to for all that i need to maintain my equipment. Not everything has to be replaced--dental equipment can readily be fixed and serviced for far less than buying new each time something simple goes wrong.
22 May 2019
Unprompted review
Reply from DuraPro Health
Dr. Miller, thank you very much for this great review. It is a pleasure to have you as a Dental Planet customer. Please reach out any time we can be of service.
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